Note fondée sur 621 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Kingwood
Publié le 15 juin 2024
I felt like I was more in a hostile than at a hotel. I dropped a pair of black pants on the floor when I was unpacking and when I picked them up they were full of pet hair and dirt. Then having to go to the front desk when you run out of toilet paper is just unprofessional. There was mold around the tub, part of the wall falling apart and the electrical plug near the sink would trip every time I tried to plug something into it. I was embarrassed to take dirty towels to the front desk to switch out for clean ones. I would never stay here again and would not recommend it to anyone.
par un voyageur
Publié le 6 mai 2024
The first room that I had, the tv remote did not work, had to switch it twice. the room smelled and to top it off the shower was pointing to the celling making it impossible to shower.
Commentaires de Gestion de l’hôtel
7 mai 2024 par Hotel Management , Gestion de l’hôtel
Dear Daniel, Thank you for sharing your experience with us, and we apologize for the inconvenience you encountered during your stay. It's disappointing to hear about the issues you faced with the TV remote, room odor, and shower configuration. Rest assured, we take your feedback seriously and are taking steps to address these concerns promptly. We strive to provide comfortable and functional accommodations for all our guests, and we regret falling short on this occasion. We hope for the opportunity to make it right in the future.Sincerely,Hotel Management
par un voyageur de Herndon
Publié le 12 mars 2024 sur Expedia
All good
par un voyageur
Publié le 9 mars 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
10 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Anna, Thank you for your excellent review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Sincerely,Hotel Management
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Very rundown and shabby. Room was pretty grungy and the grounds and area around the hotel are not in good shape.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Dan, We sincerely apologize for the disappointment you experienced during your stay. Your feedback regarding the condition of the room and the surrounding area is concerning and does not reflect the standards we strive to maintain. Please rest assured that we take your comments seriously and are actively addressing any maintenance and cleanliness issues to improve the overall guest experience. We appreciate your patience and understanding, and we hope you'll consider giving us another opportunity to provide you with a more pleasant stay in the future. Sincerely,Hotel Management
par un voyageur
Publié le 22 févr. 2024 sur Expedia
The room we stayed in was not clean there was dirt and whatever else in the bed and behind the tv stand was someone else’s clothes we didn’t have any soap or anything to wash our hands. At first it seemed nice but the longer we were there the more things we saw that were gross and dirty.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Natalie, Thank you for taking the time to review our hotel. Providing clean and well-kept accommodations is one of our top priorities; therefore, we sincerely apologize for falling short of your expectations. The issues you described do not align with our usual service standards, and we regret any disappointment caused. Your feedback is crucial, and we will share your input with our housekeeping team to prevent such oversights from repeating. We hope you consider this an isolated instance and allow us to welcome you back in the future so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 8 févr. 2024 sur Hotels
par un voyageur
Publié le 24 janv. 2024 sur Hotels
par un voyageur
Publié le 20 janv. 2024 sur Expedia
Very clean and quiet. Easy access to south Denver areas. Super happy with our stay!
par un voyageur
Publié le 29 déc. 2023 sur Hotels
