Ratings based on 961 Guest Reviews
Hear it directly from our travellers
2.5 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Updates please
Posted Jan. 14, 2024 on HotelsWhen I booked this trip there was no report of a remodel so the pool was closed, no breakfast, and I think I got the wrong room! I asked for 2 queen beds and I think I got 2 double beds. The room itself was nice and clean. Trying to find this hotel was hard also bc they are changing names and it wasn’t labeled as the new name on this site the old name was gone of the sign. And it wasn’t on the main path to find. Please make sure that the right name and any updates are labeled so other customers don’t have the same experience!
Comment from Hotel Management
Mar. 6, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Valued Guest,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Auburn Hills. Please accept our most sincere apologies for the concerns you described regarding the room you were assigned and all other issues highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Management RedRoof
by A traveller
Posted Dec. 24, 2023 on Hotels
Comment from Hotel Management
Mar. 6, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the HomeTowne Studios by Red Roof Auburn Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Management RedRoof
by A traveller
Awesome affordable
Posted Dec. 14, 2023 on HotelsFriendly fast service. Nice clean room.
by A traveller
One of the worst I've ever experienced.
Posted Nov. 30, 2023 on HotelsI've been to over 20 countries, half the states in the US and half the provinces in Canada. This was probably the 2nd worst hotel I've ever stayed at.
The place is filthy to the point of it being unhealthy. Rooms were disgusting - mold all over the ceilings, debris in the hallway, heater/air conditioner filled with some sort of mystery substance.
There is no breakfast - it's simply granola bars and stale coffee. The exercise room is deplorable.
The staff member that helped us at the desk WAS very friendly and welcoming. I wish I'd gotten her name. A young lady with dark hair and glasses.
I wouldn't even recommend this place for a quick one-night-stay for a concert.
I've included some photos - but honestly they don't even do justice for the condition the property is in.
Oh, and we also saw a literal fist fight in the parking lot in the middle of the day (I have video saved on my phone).
Stay away.
by A traveller
Posted Nov. 26, 2023 on Expedia
Although the front desk staff were pleasant, our washroom was not clean and their breakfast was very underwhelming.
by A traveller
Do not stay here!!!!!
Posted Nov. 13, 2023 on HotelsHotel was disgusting, it was under construction, dust everywhere, smelled like cigarette smoke everywhere, our mattress was ancient, tub was gross. Breakfast was a joke, first morning there they closed breakfast up an hour early and then said the posted time was wrong but it was posted in 2 places and the night desk told us it was until 10 am as well. Second day we got breakfast, it was coffee, juice and a nutragrain bar. Manager was rude. Close this place!
by A traveller
Dirty and dark
Posted Oct. 22, 2023 on HotelsWe arrived and one of our rooms was dark (entrance light didn't work and others were dim) and dingy and had a funny smell - a cross between stale and old cigarette smoke. The second room we weren't even able to get into. The key didn't work despite being "reprogrammed" twice. Front desk said "we are fully booked - I can refund your rooms." Probably a blessing in disguise that we had to find a completely new hotel at 10pm because there is no way I would have stayed the night here.
by A traveller
Posted Oct. 8, 2023 on Expedia
In spite of supposedly being a non-smoking facility, it is clear that people frequently smoke in the rooms. There were cigarette burns on some of the furniture, and the room smelled dirty from repeated smoking. Aside from that the furniture was worn. The staff was nice enough and things were reasonably clean in spite of all, but this is not a place to stay if you have any sensitivity to cigarette smoke.
by A traveller
Posted Oct. 7, 2023 on Expedia
Comment from Hotel Management
Mar. 6, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Mic,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Auburn Hills. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Management RedRoof
by A traveller
Posted Sep. 28, 2023 on Hotels
I had to change rooms three times. The first room wasn’t cleaned, the second room, the bathroom was covered in gnats (bugs). It was disgusting. The rugs haven’t been vacuumed and the breakfast area was filthy. No coffee and no cups. I will never stay here again. Disgusting.
