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InterContinental Doha The City by IHG

Property class: 5 and above
Family-friendly 5-star hotel near The Gate Mall

Choose dates to view prices

Photo gallery for InterContinental Doha The City by IHG

Property amenity
Exterior
Exterior
3 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
West Bay, Doha, 8299
  • Place, The Gate Mall
    ‪4 min walk‬
  • Place, City Centre Shopping Mall
    ‪10 min walk‬
  • Place, Doha Exhibition and Convention Center
    ‪13 min walk‬
  • Airport, Doha (DOH-Hamad Intl.)
    ‪23 min drive‬

Room options

View all photos for Classic Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Classic Room

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room (Upgraded)

Classic Room (Upgraded)

Classic Room (Upgraded)

  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed, Club Lounge Access

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Club Room, 1 King Bed, Club Lounge Access

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Smoking

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Classic Room, 1 King Bed, Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

View from room

Suite, 1 Bedroom

  • City view
  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Club Lounge Access

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Classic Room, 2 Twin Beds, Club Lounge Access

  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Smoking

View from room

Classic Room, 2 Twin Beds, Smoking

  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Sea View

  • City view
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Smoking (Stocked Minibar)

View from room

Junior Suite, 1 King Bed, Smoking (Stocked Minibar)

8.0 out of 10
Very good
(1 review)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

View from room

Classic Room, 2 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Smoking (Dining Area)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Smoking (Dining Area)

  • City view
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Smoking

View from room

Suite, 1 Bedroom, Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 72 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 4 Bedrooms

View from room

Suite, 4 Bedrooms

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 186 sq m
  • 1 bedroom
  • Sleeps 9
  • 2 King Beds and 4 Twin Beds
  • Free WiFi

View all photos for Suite, 1 Twin Bed, Sea View, Tower (Sea View)

View from room

Suite, 1 Twin Bed, Sea View, Tower (Sea View)

  • City view
  • 185 sq m
  • Sleeps 5
  • 1 Twin Bed
  • Free WiFi

View all photos for Grand Suite, Multiple Beds, Smoking, Sea View

View from room

Grand Suite, Multiple Beds, Smoking, Sea View

  • City view
  • 169 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Smoking

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Smoking

  • Sea view
  • 49 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Smoking

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Smoking

  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A modern kitchen with wooden cabinets, a sink, and a fruit bowl. There is a large window with a view of the ocean.

Junior Suite, 1 King Bed

  • Sea view
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Dining Area)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom (Dining Area)

  • Sea view
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Dining Area)

View from room

Suite, 1 Bedroom (Dining Area)

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Smoking (Dining Area)

View from room

Suite, 1 Bedroom, Smoking (Dining Area)

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Twin Bed, Smoking, Tower

View from room

Suite, 1 Twin Bed, Smoking, Tower

  • Sea view
  • 185 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Smoking (Dining Area)

View from room

Junior Suite, 1 King Bed, Smoking (Dining Area)

  • Sea view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Club Lounge Access

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Classic Room, 1 King Bed, Club Lounge Access

  • City view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Club Lounge Access

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Classic Room, 1 King Bed, Club Lounge Access

  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Club Lounge Access

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Classic Room, 2 Twin Beds, Club Lounge Access

  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Room, 1 King Bed, Club Lounge Access

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Club Room, 1 King Bed, Club Lounge Access

  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 3 Bedrooms

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 3 Bedrooms

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 182 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 King Beds and 2 Twin Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Smoking

View from room

Suite, 2 Bedrooms, Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

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About the area

Doha

City center retreat .Within a 15-minute walk of this Onaiza hotel, you'll find The Gate Mall and City Centre Shopping Mall. Doha Exhibition and Convention Center and Ministry of Education are also within 2 miles (3 km).

What's nearby

  • The Gate Mall - 4 min walk - 0.4 km
  • City Centre Shopping Mall - 10 min walk - 0.9 km
  • Doha Exhibition and Convention Center - 13 min walk - 1.2 km
  • Doha Corniche - 15 min walk - 1.3 km
  • Tornado Tower - 15 min walk - 1.3 km

Getting around

  • DECC Station - 12 min walk
  • Hamad Intl. Airport (DOH) - 24 min drive

Restaurants

  • ‪Flat White Specialty Coffee - ‬7 min walk
  • ‪Al Jalsa Garden Lounge - ‬1 min walk
  • ‪Pullman Doha West Bay Lounge - ‬7 min walk
  • ‪Court Of Cards - ‬6 min walk
  • ‪Qinwan Cafe - ‬7 min walk

About this property

InterContinental Doha The City by IHG

Family-friendly 5-star hotel near The Gate Mall
InterContinental Doha The City by IHG offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center, 7 meeting rooms, and limo/town car service. Event space at this hotel measures 10925 square feet (1015 square meters) and includes conference space. A children's pool, a sauna, and spa services are also featured at the luxury InterContinental Doha The City by IHG. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Doha hotel.

  • 1 building
  • 525 guestrooms or units
  • 58 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 10925 sq ft of conference space
  • 1015 sq m of conference space
  • Built in 2012
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
InterContinental Doha The City by IHG offers 525 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

This Doha hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.

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includes taxes & fees
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Property amenities

Family friendly

  • Children's dinnerware
  • Children's pool
  • Children's toys
  • Free children's club
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: QAR 125 for adults and QAR 63 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • iPod dock
  • LCD TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for QAR 100.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately QAR 125 for adults and QAR 63 for children
  • Airport shuttle fee: QAR 250 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: QAR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Doha City Intercontinental
Intercontinental Doha City
Intercontinental Hotel Doha City
Doha Intercontinental
Intercontinental Doha Hotel Doha
InterContinental Doha City Hotel
Intercontinental Doha The City
InterContinental Doha The City
InterContinental Doha The City by IHG Doha
InterContinental Doha The City by IHG Hotel
InterContinental Doha The City an IHG Hotel
InterContinental Doha The City by IHG Hotel Doha

Frequently asked questions

How close is InterContinental Doha The City by IHG to the airport?

InterContinental Doha The City by IHG is 7.8 mi (14-min drive) away from the Doha (DIA-Doha Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at InterContinental Doha The City by IHG?

As of Apr 29, 2026, prices found for a 1-night stay for 2 adults at InterContinental Doha The City by IHG on Apr 30, 2026 start from CA $138, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does InterContinental Doha The City by IHG have an airport shuttle?

InterContinental Doha The City by IHG offers an airport shuttle 24 hours a day, for a charge of QAR 250 per vehicle, one-way.

How close is InterContinental Doha The City by IHG to the beach?

This hotel is a short 14-minute walk from Doha Sands and 3.5 mi (9-min drive) from Katara Beach. Don't forget your sunscreen!

Does InterContinental Doha The City by IHG offer free breakfast?

Free breakfast isn’t provided at InterContinental Doha The City by IHG, but buffet breakfast is offered for a fee of QAR 125 for adults and QAR 63 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at InterContinental Doha The City by IHG?

No, there is no casino at this hotel.

What time is check-in at InterContinental Doha The City by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at InterContinental Doha The City by IHG?

This hotel offers free self parking and valet parking.

Does InterContinental Doha The City by IHG have a pool?

InterContinental Doha The City by IHG features an outdoor pool and a children's pool.

Does InterContinental Doha The City by IHG have a restaurant?

There are 3 onsite restaurants, offering options like international cuisine, brunch, and happy hour.

Does InterContinental Doha The City by IHG have a spa?

This hotel has a spa, which features facials, reflexology, and Swedish massages.

How close is InterContinental Doha The City by IHG to downtown Doha?

InterContinental Doha The City by IHG is 2.8 mi away from Doha.

InterContinental Doha The City by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 416 out of 567 reviews
Rating 8 - Good. 100 out of 567 reviews
Rating 6 - Okay. 29 out of 567 reviews
Rating 4 - Poor. 11 out of 567 reviews
Rating 2 - Terrible. 11 out of 567 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities
Outstanding hotel
Stayed 3 nights in Jan 2026

10/10 Excellent

Shivinder

Stayed 4 nights in Jan 2026

10/10 Excellent

Adeeb

Stayed 6 nights in Jan 2026

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Great room
Stayed 4 nights in Dec 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect...
Stayed 9 nights in Jan 2026

10/10 Excellent

Dr RItaRae, Westlake

Travelled with group
Liked: Cleanliness, property conditions & facilities
We had a great room at the Intercontinental in Doha. It had a beautiful view and was always cleaned every day. It had a full-size refrigerator and even a stove top. It was a mini suite after all but we just weren’t expecting that. The only thing missing is I wished we had a bathroom that also had a bathtub. All in all it was a perfect stay.
Stayed 3 nights in Dec 2025

10/10 Excellent

Shaharyar

Stayed 6 nights in Dec 2025

10/10 Excellent

Anas

Stayed 1 night in Jan 2026

10/10 Excellent

Abdullatif

Stayed 2 nights in Jan 2026

10/10 Excellent

Sajida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was great, room was huge and really comfy. Everyone provided top tier service and overall it was a very good stay!
Stayed 1 night in Jan 2026

10/10 Excellent

Hasan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Kind staff. Clean rooms. Perfect location.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing, excellent service and great service
Stayed 2 nights in Dec 2025

6/10 Okay

Rekesh

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Having arrived at the hotel at 5am, I was then on the phone to Expedia who in the end did pay for the room as our flight had changed. The hotel front desk were no help at all, they were prepared to let the sit in the lobby for 10 hours. Having paid for the room, we then moved to our room that we had booked. Unfortunately this was wrong and they put out a roll out bed in the lounge - NOT GOOD FOR A 5 STAR HOTEL. The manager sorted it out on the following day but that was NOT the room that was promised the day before on the 48 floor. It was excuses after the excuses. The hotel manager was blaming everyone but the hotel itself. He was also not the most accommodating and was very abrupt. The breakfast was fantastic and the service from the whole team was magnificent. The had a fantastic choice and array of food. The cleaners didn’t come to clean the room every day even when asked. The left the bed linen on the dressing table for us to change!!!
Stayed 9 nights in Dec 2025

2/10 Terrible

Reginaldo

Liked: Staff & service
Disliked: Cleanliness
I like the breakfast
Stayed 2 nights in Dec 2025

10/10 Excellent

Amira

Liked: Cleanliness, property conditions & facilities
Always pleasure to stay here. Clean, amenities and staff great
Stayed 7 nights in Oct 2025

10/10 Excellent

Nayaab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 5 nights in Dec 2025

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed more options
Stayed 3 nights in Dec 2025

4/10 Poor

Amin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property does not live up to the Intercontinental brand. It is old and has cleanliness issues.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jitin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast selection was great, the staff in the club lounge were attentive, polite, and professional.
Stayed 5 nights in Dec 2025

10/10 Excellent

Matthew

Liked: Cleanliness
Stayed 4 nights in Dec 2025

10/10 Excellent

Mustaqim

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
10/10 service
Stayed 7 nights in Nov 2025

10/10 Excellent

Ehtesham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was phenomenal. Omelettes were made to order and there was a wide variety of things to eat and drink. Staff at the hotel were extremely friendly and helpful. The hotel is in a really good location and the hotel itself has many restaurants offering different cuisine. One of, if not, the best hotel I've stayed at.
Stayed 4 nights in Nov 2025

10/10 Excellent

Alimatu, Easton

Liked: Cleanliness, amenities, property conditions & facilities
Staff pleasant, room clean and great breakfast!
Stayed 6 nights in Nov 2025

6/10 Okay

Simon Edward

Travelled with partner
Liked: Cleanliness
No hot water on final day.
Stayed 5 nights in Nov 2025

10/10 Excellent

Roohul, Rainham

Stayed 7 nights in Nov 2025