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Serena Palace Hotel

Property class: 3
3-star Beaux Arts hotel, connected to a shopping center in Akwa II

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Photo gallery for Serena Palace Hotel

A multi-story building with a symmetrical facade, featuring a central white section flanked by red brick.
A bathroom with a sink, toilet, and glass shower enclosure.
A home gym setup with a bench press and dumbbells.
A bedroom with a bed, two bedside lamps, a nightstand, a framed picture on the wall, and a curtain.
A neatly arranged bedroom with a large bed, a wooden nightstand, a lamp, and a red floral rug.

Reviews

4.0 out of 10

Popular amenities

  • Spa
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Boulevard de la Republique, Douala, 4330
  • Place, Eko Market
    ‪16 min walk‬
  • Place, La Nouvelle Liberte
    ‪2 min drive‬
  • Place, Cathedral of Saints Peter and Paul
    ‪2 min drive‬
  • Airport, Douala (DLA-Douala Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Double Room

A bedroom with a bed, two bedside lamps, a nightstand, a framed picture on the wall, and a curtain.

Standard Double Room

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

Senior Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

Suite

  • City view
  • 44 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

About the area

Douala

City center stay.Your stay at this Akwa II hotel places you within 2 miles (3 km) of Eko Market and La Nouvelle Liberte. Cathedral of Saints Peter and Paul and Stade de la Reunification are also within 2 miles (3 km).

What's nearby

  • Eko Market - 16 min walk - 1.4 km
  • La Nouvelle Liberte - 2 min drive - 1.4 km
  • Cathedral of Saints Peter and Paul - 2 min drive - 2.0 km
  • Port of Douala - 4 min drive - 4.0 km
  • Douala Grand Mall - 6 min drive - 6.6 km

Getting around

  • Douala (DLA-Douala Intl.) - 34 min drive

Restaurants

  • ‪La Reine - ‬13 min walk
  • ‪La Kora Restaurant - ‬8 min walk
  • ‪Café De France - ‬13 min walk
  • ‪Les champs - ‬16 min walk
  • ‪La Fourchette - ‬14 min walk

About this property

Serena Palace Hotel

3-star Beaux Arts hotel, connected to a shopping center in Akwa II
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A roundtrip airport shuttle is free (available 24 hours). A health club, spa services, and a terrace are also featured at the business-friendly Serena Palace Hotel. The hotel can provide wedding services and tour/ticket assistance. Self parking is free. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 3-star Douala hotel.

  • 1 building
  • 73 guestrooms or units
  • 5 levels
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Serena Palace Hotel offers 73 accommodations with safes and blackout drapes/curtains. Rooms open to balconies. Each accommodation is individually furnished. Plasma televisions come with cable channels. Bathrooms include bathtubs.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Similar properties

A spacious lounge with large windows, comfortable seating, and a view of the cityscape.
Noubou International Hotel
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  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
3.9 out of 5, Good, 19 reviews
The price is CA $89
CA $116 total
includes taxes & fees
Oct 31 - Nov 1
Noubou International Hotel

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • 24-hour free roundtrip airport shuttle on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 5:30 AM to 9:00 AM for a fee: USD 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Health club
  • Outdoor pool (guest access)
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • HDTV with cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individually furnished
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Serena Palace Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 5.13 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 14 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Serena Palace
Serena Palace
Serena Palace Douala
Serena Palace Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel Douala

Frequently asked questions

How close is Serena Palace Hotel to the airport?

Serena Palace Hotel is 6.4 mi (34-min drive) away from the Douala (DLA-Douala Intl.) airport, the closest popular airport to the property.

Does Serena Palace Hotel have an airport shuttle?

Serena Palace Hotel offers a free airport shuttle, available 24 hours a day, on request.

Does Serena Palace Hotel offer free breakfast?

Free breakfast isn’t provided at Serena Palace Hotel, but buffet breakfast is offered for a fee of USD 14 per person. It's available every day from 5:30 AM to 9 AM.

Is there a casino at Serena Palace Hotel?

No, there is no casino at this hotel.

What time is check-in at Serena Palace Hotel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Serena Palace Hotel?

This hotel offers free self parking. Extended parking is available for a fee.

Does Serena Palace Hotel have a pool?

Serena Palace Hotel features outdoor pool access.

Does Serena Palace Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Serena Palace Hotel have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Serena Palace Hotel to downtown Douala?

Serena Palace Hotel is 4.4 mi away from Douala.

Serena Palace Hotel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 1 out of 4 reviews
Rating 2 - Terrible. 2 out of 4 reviews

5.0/10

Cleanliness

5.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience for the second time in a role

This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit to Douala

It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Not recommended

Not a nice hotel at all, very noisy room with a hard bed.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

High price, poor quality

Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.