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Recent Bur Dubai hotel reviews by fellow wanderers

Grand Hyatt Dubai

3 out of 5

Posted 7 hours ago

Travelocity Verified Review

"What i liked: The hotel itself offers a fantastic experience. The service is excellent, and the check-in and check-out processes were completely smooth despite the hotel being crowded. Cleanliness is top-notch, and the food options across the property are amazing. What i didn't like: The water park experience was awful and completely overshadowed our stay. It is heavily overpriced, which clearly inflates the overall room rates. It is marketed for kids, but they refuse to accommodate basic toddler needs. Security confiscated the baby food we brought for our 1 and 3-year-olds, even though no venue inside sells baby-friendly food. The manager, Zeeshan, was incredibly unhelpful and unsupportive, only letting us bring in a tiny fraction of the food. Later, security told us that if we wanted to feed our children the rest of their meal, we had to take them outside to eat in the intense Dubai heat before coming back inside. In 11 years of living in Dubai, I have never experienced such terrible customer service. Avoid if you have young children."

A verified traveller stayed at Grand Hyatt Dubai

Holiday Inn Express Dubai Airport by IHG

1 out of 5

Posted 16 hours ago

Travelocity Verified Review

"I stay at 100s of hotels every year. This one easily is in my top 5 worst stays. I arrived to the hotel to find out that the parking spots are all taken, the staff and the supervisor are not helpful at all, I could probably get more help from a concrete wall than from the staff. They were repeating the same script over and over again. The supervisor had too much pride to admit that the hotel was at wrong for listing a room comes with free parking then not accommodating, he was borderline getting personally offended at times. No compensation was given and I ended up having to drive in circles for 30 min outside the hotel until I found a parking on the road far from the hotel at my own expense. No one offered to help with the luggage whatsoever. The water pipe and the shower pipe in the bathroom were leaking water. Overall the stay was not pleasant. I do not recommend and I’m definitely not staying here again."

A verified traveller stayed at Holiday Inn Express Dubai Airport by IHG