Ratings based on 330 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by j, Hotel Management
Dear Annemarie,Greetings from Hampton by Hilton Dubai Al Barsha!Thank you for choosing our hotel for your stay and for sharing your feedback about your stay experience.We hope you really enjoyed your stay and we really appreciate you for giving us a 5 ratingWe look forward to welcoming you again.Best regards,Johanna and TeamGeneral Manager
by A traveller
Average
Posted Jan. 27, 2024 on HotelsAverage hotel. It was my wife’s birthday the hotel said they would do a surprise in the room but unfortunately nothing. Same with early check in, something which was promised but not provided. Late checkout was given. Breakfast was very basic and repetitive. Room service was slow. I was disappointed to say the least as I have stayed in many hotels of this chain with this being the worst especially in Dubai. I would also avoid this hotel if you are celebrating any occasion.
Comment from Hotel Management
Jan. 27, 2024 by Amr Alaa, Hotel Management
Dear Hassan,Greetings from Hampton by Hilton Dubai Al Barsha!Thank you for choosing and staying with us! I appreciate the time you gave to us for your feedback regarding your stay. We apologize for the inconvenience you faced during your stay. As I checked with the Team, You came early around 8am however because early check in is subject to availability we couldn't give it. I believe we gave it around 12pm which is still early check in as you know the standard check-in is at 03PM. I also checked that we did the towel decoration in the room. In our hotel, we only do towel decoration and we celebrate the birthday in the restaurant in actual date with the Waffles. I can see that her birthday will be on 28th of January and you already checked out last Jan 25. In regards on our Complimentary Breakfast, Unfortunately we only have limited options mostly hot items are change every day and were doing our best to improve our service in breakfast. Your concern will be shared with the management and we will make sure that we will improve the Guest experience in our hotel. Thank you so much and we hope to see you again next time. Best Regards,Amr AlaaGuest Operation Manager
by A traveller
Posted Jan. 26, 2024 on Expedia
The location for this hotel is excellent with the metro station only a 3 min walk, also a mass variety of delicious tasty food places on the door step. However the hotel room aren’t the best to say it’s a Hilton i was really disappointed the room was small, the bathroom had dirty with mouldy tiles, the shower gel and had wash dispensers where broken, the room chair was broken the mattress is super super firm (hard) and the breakfast is a big disappointment for a Hilton! The staff are lovely and very helpful the roof top pool is good and again the location it perfect. Will i stay again? Not if they don’t make changes no! Sorry
Comment from Hotel Management
Jan. 26, 2024 by Cerk Largo, Hotel Management
Dear Raza, Greetings from Hampton by Hilton Dubai Al Barsha!Thank you for choosing and staying with us! We appreciate the time you gave for your feed back about your experience with us! We apologize for the inconvenience you faced during your stay, I will make sure that this will be escalated to the management and we will communicate with the Housekeeping team to make sure that we checked everything and will not happen again. Thank you for appreciating our hotel team members. Thank you so much and we hope that you will still choose us for your future booking. We will work hard to give better service. We hope to see you again!Best Regards,Cerk LargoFront Office Supervisor
by A traveller from indian Mound
Posted Jan. 25, 2024 on Expedia
It’s a 5 minute walk to the metro trains or about a 15 minute walk to the Mall of the Emirates. The hotel room was nice and the bed was awesome. Breakfast had a great variety of items however the scrambled eggs were a little runny for my liking. Would definitely recommend this hotel
Comment from Hotel Management
Jan. 28, 2024 by j, Hotel Management
Dear John,Greetings from Hampton by Hilton Dubai Al Barsha!Thank you for choosing our hotel for your stay and we really appreciate you for taking time to give us a survey and share your feedback about the stay. I apologize if you were not happy about the scrambled egg during the breakfast, however next time you may also request it to the kitchen team they will assist you. Thank you for recommending our hotel.Looking forward to welcoming you again.Best regards,Johanna and TeamGeneral Manager
by A traveller
Posted Jan. 23, 2024 on Expedia
Had to ask for a bathmat and facecloths every day but breakfast was surprisingly good
Comment from Hotel Management
Jan. 24, 2024 by Amr Ragab , Hotel Management
Dear Mr. Bruce ,Warm greetings from Hampton by Hilton Dubai Al Barsha!Thank you for taking time to share your experience with us and we apologize for the inconvenience caused during your stay. We shared your feedback with our housekeeping team to ensure that we don't miss the amenities in guest's rooms.We are happy that you enjoyed your breakfast, and we hope that you tried our waffles too. Please do not hesitate to let us know about your next stay so we can make it special and memorable.Looking forward to welcoming you again in our hotelRegards,Amr Ragab Guest Operations Manager
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 27, 2024 by j, Hotel Management
Dear Archibald,Greetings from Hampton by Hilton Dubai Al Barsha!Thank you for choosing our hotel for your stay and for taking time to give us a survey about your stay. Hope you enjoyed your stay with us.We look forward to welcoming you in our property.Best regards,Johanna and TeamGeneral Manager
by A traveller
Posted Jan. 8, 2024 on Expedia
Easy to get to metro and emirates mall
Comment from Hotel Management
Jan. 20, 2024 by j, Hotel Management
Dear Mrs. Debora,Greetings from Hampton by Hilton Dubai Al Barsha! I would like to thank you first for staying with us and for sharing your feedback about the stay, we really appreciate it. I hope you enjoyed your stay with us.We are looking forward to welcoming you again in our property. Best regards, Johanna and Team General Manager
by A traveller
Great staff, good location in busy Dubai
Posted Jan. 4, 2024 on HotelsA nice hotel: not fancy but pleasant and good value although the prices were very high due to the COP28 climate summit (I attended). Very close to the metro and also to some nice small, local restaurants (I enjoyed Dip & Dash, a veg place about a 10-minute walk from the hotel), shops, and pharmacies. Roof deck has good views and the bar stays open very late and had fresh smoothies. But people still smoke at bars in Dubai, and it can be pretty smoky. The staff was very friendly and extremely helpful. That helped make the hotel memorable and would be a reason to go back. One knock on eco-friendliness is daily towel changes, even if you don't want that, and they hadn't installed water purifiers in all rooms, or my room, and you're strongly urged to NOT drink from the tap, meaning (mostly) bottled water.
Comment from Hotel Management
Jan. 20, 2024 by j, Hotel Management
Dear Valued Guest,Greetings from Hampton by Hilton Dubai Al Barsha! I would like to thank you first for staying with us and for sharing your wonderful feedback about the stay, we really appreciate it. We are glad that you really had a wonderful stay, and you are happy with the breakfast as well as our team member made your stay extra special. At the moment we don't provide bottles of water in the room, we have installed a water dispenser as part of sustainability.Thank you and we are looking forward to welcoming you again in our property. Best regards, Johanna and Team General Manager
by A traveller
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 16, 2024 by j, Hotel Management
Dear Ronil,Greetings from Hampton by Hilton Dubai Al Barsha! Thank you for choosing our hotel for your stay and for taking time to share with us a survey about your stay experience. Hope you really enjoyed your stay with us.We hope to welcome you again on your next stay. Best regards, Johanna and Team General Manager
by A traveller
Posted Dec. 27, 2023 on Expedia
Location
Comment from Hotel Management
Dec. 31, 2023 by j, Hotel Management
Dear Feroz,Greetings from Hampton by Hilton Dubai Al Barsha!Thank you for choosing our hotel for your stay and also for your time for giving us a survey about your overall stay with us. I'm happy to know that you really had a wonderful stay with us. We look forward to welcoming you again next time.Best regards, Johanna and Team General Manager
