Note fondée sur 72 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Very bad
Commentaires de Gestion de l’hôtel
10 janv. 2024 par PBR-GM, Gestion de l’hôtel
Dear Suhel,It is certainly not our intention to have any of our guests disappointed with their stay. To allow us to understand more about your experience, and to restore your faith in Palma, we would welcome the opportunity to discuss your feedback in more detail.We do hope to connect with you shortly.Sincerely,Team Palma
par un voyageur
Publié le 5 janv. 2024 sur Expedia
Very bad
Commentaires de Gestion de l’hôtel
10 janv. 2024 par PBR-GM, Gestion de l’hôtel
Dear Suhel,It is certainly not our intention to have any of our guests disappointed with their stay. To allow us to understand more about your experience, and to restore your faith in Palma, we would welcome the opportunity to discuss your feedback in more detail.We do hope to connect with you shortly.Sincerely,Team Palma
par un voyageur
Very bad service provided. Not recommened
Publié le 18 déc. 2023 sur HotelsEverything mentioned in booking was not available. We ordered lunch and dinner from the resort and it was very bad and old food. Just warmed up. Moreover, breakfast buffet was pathetic. Toast and eggs were too hard and old. Moreover, fruits were rotten and stinky. They used canned fruits not even fresh. Pool water temperature was not controlled. Honestly, not worth to go there with family. I strictly not recommend this resort. Should be 1 star.
Commentaires de Gestion de l’hôtel
19 déc. 2023 par PBR-GM, Gestion de l’hôtel
Dear Moeez,Thank you for choosing Palma and for taking the time to post your review on this platform.Although we are dismayed by the content of your review regarding your stay at our Palma Beach Resort & Spa, we are grateful to you for sharing your feedback that gives us an opportunity to remove any shortcomings and to offer a value product that Palma is known for. Please rest assured that your comments have been taken onboard and revised by the entire Management team. We sincerely hope you will give us another opportunity to redeem ourselves. Kindly contact me directly on your next visit and I will ensure your stay is nothing short of outstanding.Sincerely,Mohamed N. MalikGeneral Manager
par un voyageur
Publié le 25 nov. 2023 sur Expedia
Sehr nettes Personal, sehr gutes und vielfältiges Essen, 2 schöne Pools une grosse Zimmer.
Das Hôtel ist sehr abgelegen und es gibt kaum Transportmöglichkeiten. Es waren kaum Gäste da und die Atmosphäre war deshalb speziell. Es gabe keinen Strand und mehrere Bauarbeiten.
Commentaires de Gestion de l’hôtel
1 déc. 2023 par PBR-GM, Gestion de l’hôtel
Dear Claudia,We would like to thank you for choosing Palma for your holidays in Umm al Quwain and for the review you shared on this platform, all of your kind words about staff, variety of food, lovely outdoor pools, spacious rooms, and particularly heartfelt service rendered by our friendly team are greatly appreciated.Kindly be informed that the renovation work in one of our outlets - Palma Saray Restaurant is now completed and this newly refurbished venue is now ready to welcome our valued guests.Again we thank you for this very kind review of our resort and we look forward to serving you again in the future.Sincerely,Mohamed N. MalikGeneral Manager
par un voyageur
Publié le 23 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 déc. 2023 par PBR-GM, Gestion de l’hôtel
Dear Uluhan,Thank you for choosing Palma and for taking the time to rate us on Expedia. We will look forward to the opportunity to serve you again in the near future.Sincerely,Mohamed N. MalikGeneral Manager
par un voyageur
Publié le 21 nov. 2023 sur Expedia
The staff and the food is amazing
Commentaires de Gestion de l’hôtel
22 nov. 2023 par PBR-GM, Gestion de l’hôtel
Dear Cory,Thank you very much indeed for taking the time to share your experience on this platform. We are delighted to have made you feel at home here at the Palma Beach Resort & Spa. Hearty thanks to you for your great comments and such stupendous remarks, complementing the resort, delicious food, and particularly our friendly staff and excellent service.Thank you so much again for choosing Palma and we look forward to your return visit soon.Sincerely,Mohamed N. MalikGeneral Manager
par un voyageur
Amazing
Publié le 14 nov. 2023 sur HotelsOne of the best resorts I have ever been to, staff was so friendly
Just please set the water park temperature for the kids and make the outdoor areas in a spotless looks, other than this was perfect
Commentaires de Gestion de l’hôtel
21 nov. 2023 par PBR-GM, Gestion de l’hôtel
Dear Sherif,Thank you for the time you spent to share your feedback on your recent stay at our Palma Beach Resort & Spa, to be considered as one of the best resorts you stayed at is certainly high praise. I will make sure to share your kind words with my team as I know it will mean a great deal to them.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.Sincerely,Mohamed N. MalikGeneral Manager
par un voyageur
Publié le 30 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2023 par PBR-GM, Gestion de l’hôtel
Dear Ashwin,Thank you so much for taking the time to review us on this platform following your recent stay with us. We are delighted to score a perfect 10. Your review is indeed a great encouragement for the entire team while we march ahead in our pursuit of excellence. Thank you so much once again for your kind review and looking forward to your loyal and continued patronage.Sincerely,Muhammad N. MalikGeneral Manager
par un voyageur
Publié le 18 août 2023 sur Hotels
The worst hotel I have entered in my life for cleanliness, good treatment, and good services. Even snow is asking for its price. I regret this experience and it will never be repeated.
Commentaires de Gestion de l’hôtel
8 oct. 2023 par PBR-GM, Gestion de l’hôtel
Dear Basem,Thank you for taking the time to post your review on this platform. It is with great regret and please accept our sincere apologies for any inconvenience caused during your stay with us. I can assure you that this does not represent Palma standards and the level of service we provide to our guests. I would like to personally connect with you to further discuss your experience and we sincerely hope you will give us another opportunity to showcase our true hospitality.Sincerely,Mohamed N. MalikGeneral Manager
par un voyageur
Publié le 20 mars 2023 sur Expedia
Very smelly
Commentaires de Gestion de l’hôtel
24 avr. 2023 par Palma, Gestion de l’hôtel
Dear Moses,Thank you for choosing Palma and for taking the time to review us on this platform. We were equally disappointed to read of your note regarding some smell issue that you unfortunately faced during your stay, although not specified by you in particular, we would certainly review and ensure corrective action is taken, so that such lapses do not re-occur in the future.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and restore your confidence in Palma.Sincerely,Team Palma
