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Pullman Dubai Downtown

5.0 star property
Family-friendly 5-star hotel near Dubai Mall

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Photo gallery for Pullman Dubai Downtown

Outdoor pool, pool umbrellas, sun loungers
1 bedroom, premium bedding, down comforters, pillowtop beds
1 bedroom, premium bedding, down comforters, pillowtop beds
International cuisine
Deluxe Suite, 1 King Bed | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

View in a map
Al Abraj Street with Marasi Drive, Dubai, 0000
  • Place, Burj Khalifa
    ‪16 min walk‬
  • Place, Dubai Mall
    ‪18 min walk‬
  • Place, Dubai Fountain
    ‪2 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior Twin Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Twin Room, 2 Twin Beds

8.6 out of 10
Excellent
(24 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed

8.4 out of 10
Very good
(38 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

  • 61 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Twin Room, 2 Twin Beds (Burj Khalifa View)

Executive Twin Room, 2 Single Beds (Burj Khalifa View)

Executive Twin Room, 2 Twin Beds (Burj Khalifa View)

7.6 out of 10
Good
(4 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 64 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Burj Khalifa View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Room, 1 King Bed (Burj Khalifa View)

9.2 out of 10
Wonderful
(19 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 32 sq m
  • Canal view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Suite

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Suite

  • 48 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 32 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

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About the area

Dubai

Downtown Dubai stay.Your stay at this Downtown Dubai hotel places you within 3 miles (5 km) of Dubai Mall and Burj Khalifa. Also, Dubai Water Canal is within half a mile (1 km) and Dubai Fountain is within 2 miles (3 km).

What's nearby

  • Dubai Opera - 13 min walk - 1.2 km
  • Burj Khalifa - 16 min walk - 1.4 km
  • Dubai Mall - 18 min walk - 1.5 km
  • Dubai Fountain - 2 min drive - 1.4 km
  • Dubai Aquarium & Underwater Zoo - 3 min drive - 3.0 km

Getting around

  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Dubai Intl. Airport (DXB) - 21 min drive

Restaurants

  • ‪FireLake Grill House - ‬4 min walk
  • ‪Soul Kitchen - ‬7 min walk
  • ‪Sah El Nom - ‬2 min walk
  • ‪Loona Dubai - ‬7 min walk
  • ‪Honeycomb Hi-Fi - ‬2 min walk

About this property

Pullman Dubai Downtown

Family-friendly 5-star hotel near Dubai Mall
Pullman Dubai Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and 4 meeting rooms are available. Event space at this hotel measures 3423 square feet (318 square meters) and includes conference space. A sauna, spa services, and a library are also featured at the luxury Pullman Dubai Downtown. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Art Deco Dubai hotel.

  • 1 building
  • 340 guestrooms or units
  • 19 levels
  • 3423 sq ft of conference space
  • 318 sq m of conference space
  • Built in 2014
  • Manager's reception (free)
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Pullman Dubai Downtown offers 340 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium digital channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Wellbeings Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free extended parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 130 for adults and AED 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Elevator (40 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 40-inch LED TV with premium digital channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AED 200
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: AED 200

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pullman Dubai Downtown

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00 per day
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 130 for adults and AED 65 for children
  • Airport shuttle fee: AED 250 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: AED 250 (one-way), (from 6 to 12 years old)
  • Early check-in fee: AED 200 (subject to availability)
  • Late check-out fee: AED 200 (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses solar energy, plus eco-friendly cleaning products.
    For guests' safety, the property includes window guards in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Steigenberger Hotel Business Bay Dubai
Pullman Dubai Downtown Hotel
Pullman Dubai Downtown Dubai
Pullman Dubai Downtown Hotel Dubai
Steigenberger Hotel Downtown Dubai
Steigenberger Hotel Business Bay Dubai

Pullman Dubai Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1000 reviews
Rating 8 - Good. 193 out of 1000 reviews
Rating 6 - Okay. 75 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

salem, riyadh

Stayed 2 nights in Jun 2025

4/10 Poor

Maryam

Stayed 4 nights in Jun 2025

10/10 Excellent

Kristinejoy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 3 nights in Jun 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wow. This is an awesome hotel. My wife and i spent 6 nights at this property. Satff were warm and accommodating. A special shout out to Shiva and Umair who were the best. They take pride in their jobs and it shows.
Stayed 5 nights in Jun 2025

6/10 Okay

mohsin

Stayed 3 nights in Jun 2025

10/10 Excellent

ali

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Jun 2025

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pullman downtown is a beautiful establishment with an excellent staff and it easy to find your way to places close by. The only problem was the washing basin was getting block every time we use the sink and a water dripping from the AC but everything else was fine.
Stayed 6 nights in Jun 2025

10/10 Excellent

Zahir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Amazing stay. Staff are very friendly and helpful. Food is awesome. Will come again
Stayed 8 nights in Jun 2025

10/10 Excellent

Abo ibrahem

Stayed 4 nights in Jun 2025

10/10 Excellent

Samer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff and great room size for family of 4 (Superior Suite)
Stayed 3 nights in Jun 2025

10/10 Excellent

Steve, Hove

Liked: Cleanliness, property conditions & facilities
Great hotel, wonderful facilities, ideal location and friendly team
Stayed 4 nights in Jun 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great rooftop bar and pool. Staff very friendly and helpful. Excellent breakfast
Stayed 1 night in Jun 2025

8/10 Good

MISHAL

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great but the hotel has an indecent odor in the lobby, halls & rooms..
Stayed 4 nights in Jun 2025

10/10 Excellent

Andre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 1 night in Jun 2025

10/10 Excellent

Iroda, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good, room is clean, The staff was very helpful, The breakfast was very nice.
Stayed 3 nights in Jun 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 4 nights in Jun 2025

10/10 Excellent

Godfrey

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 4 nights in Jun 2025

10/10 Excellent

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Stacy

Liked: Cleanliness, amenities, property conditions & facilities
I loved the canal view of my room
Stayed 4 nights in May 2025

10/10 Excellent

Isis

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is small, centrally located, close to the Mall and the Burj Khalifa. It was clean, pretty, you can't beat the price. The only thing I didn't like is that the front door staff push too hard for people to get the private taxis that are there at the hotel which are more expensive than the regular government taxis. The front desk helps with changing currency, they're very polite and helpful about anything we needed. There is a night club on the second floor that we never got to go to, also a restaurant and bar off the lobby and a la carta restaurant/bakery that was really good, a bit expensive. The gym is really small but gets the job done if you just want to get some exercise done we didn't use the pool but walked by and it is small with nice views of the khalifa and the creek.
Stayed 5 nights in May 2025

10/10 Excellent

Sebastian, Bridgeport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience during my stay at the Pullman Dubai Downtown in Dubai. The service, comfort, and overall atmosphere made it a memorable visit
Stayed 8 nights in May 2025

8/10 Good

M Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Had a wonderful stay. Would come again.
Stayed 2 nights in May 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Rooms are clean and spacious. Great choice of food for breakfast, staff were helpful, efficient and friendly. Hotel is spotlessly clean with great amenities and a great location.
Stayed 4 nights in May 2025

10/10 Excellent

Madeeha

Stayed 2 nights in May 2025