Sheraton Mall of the Emirates Hotel, Dubai

5.0 star property
5-star luxury hotel near Mall of the Emirates, connected to a rail/subway station

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Photo gallery for Sheraton Mall of the Emirates Hotel, Dubai

Property amenity
Creator video
2 restaurants, breakfast, lunch, dinner served; Turkish cuisine
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

View in a map
Sheikh Zayed Road - Al Barsha, Mall of the Emirates, Dubai, 450309
  • Place, Mall of the Emirates
    ‪12 min walk‬
  • Place, Ski Dubai
    ‪12 min walk‬
  • Place, Souk Madinat Jumeirah
    ‪2 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪20 min drive‬

Room options

Deluxe Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(34 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Twin Beds, City View

9.4 out of 10
Exceptional
(12 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Superior Room, 2 Twin Beds, City View

7.4 out of 10
Good
(3 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Grand Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

Grand Suite, 1 Bedroom

  • 67 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

Club Suite, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)
  • 86 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

Presidential Suite, 1 Bedroom

  • 153 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

Superior Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(10 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Grand Room, 2 Twin Beds

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Club Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Family Deluxe Suite, 2 Bedrooms, Non Smoking Club Lounge Access

  • 90 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Double Beds

Deluxe Room, 1 Double Bed, City View

  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Double Bed

Club Room, 1 Double Bed

  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Double Bed

Suite, 3 Bedrooms

  • 145 sq m
  • 3 bedrooms
  • City view
  • Sleeps 7
  • 3 Double Beds

Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment

  • 143 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Double Beds

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About the area

Dubai

Winter getaway.A stay at this Al Barsha hotel places you within half a mile (1 km) of Mall of the Emirates and 2 miles (3 km) of Souk Madinat Jumeirah. Also, Ski Dubai is within half a mile (1 km) and Burj Al Arab is within 3 miles (5 km).

What's nearby

  • Mall of the Emirates - 12 min walk - 1.1 km
  • Ski Dubai - 12 min walk - 1.1 km
  • Dubai Police Museum - 14 min walk - 1.2 km
  • Fatima Abdullah Mohammed Rasheed Mosque - 18 min walk - 1.5 km
  • Souk Madinat Jumeirah - 2 min drive - 3.1 km

Getting around

  • Mall of the Emirates Station - 5 min walk
  • Dubai Intl. Airport (DXB) - 31 min drive

Restaurants

  • ‪Texas De Brazil - ‬6 min walk
  • ‪% ARABICA - ‬5 min walk
  • ‪Din Tai Fung - ‬6 min walk
  • ‪Eat Greek | ايت جريك - ‬6 min walk
  • ‪Taqado Mexican Kitchen - ‬5 min walk

About this property

Sheraton Mall of the Emirates Hotel, Dubai

5-star luxury hotel near Mall of the Emirates, connected to a rail/subway station
After a day on the snow, indulge in a treatment at the full-service spa or enjoy a swim in one of the 2 outdoor swimming pools. Sheraton Mall of the Emirates Hotel, Dubai helps provide the perfect winter holiday with ski storage, ski passes, and shopping on site. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

There are 2 restaurants on site, along with a coffee shop/café. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a 24-hour fitness center and a sauna. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 481 guestrooms or units
  • 24 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 3289 sq ft of conference space
  • 306 sq m of conference space
  • Built in 2010
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Sheraton Mall of the Emirates Hotel, Dubai offers 481 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters. Televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Shine Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

Similar properties

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's dinnerware
  • Children's toys
  • Dining table
  • High chair
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi; wired internet (AED 50 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 75 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Designer stores
  • Downhill skiing
  • Full-service spa
  • Sauna
  • Shopping mall
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (24 inches high)
  • Grab bar near toilet (24 inches high)
  • Hand-held showerhead
  • Handrails in stairways (40 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Mall of the Emirates Hotel, Dubai

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 75 per person
  • Fee for in-room wired internet: AED 50 per day (rates may vary)
  • Rollaway bed fee: AED 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sheraton Dubai Mall Emirates
Sheraton Dubai Mall Emirates Hotel
Pullman Dubai Mall Of The Emirates Hotel Dubai
Sheraton Mall Emirates Hotel Dubai
Sheraton Mall Emirates Hotel
Sheraton Mall Emirates Dubai
Sheraton Mall Emirates
Sheraton Dubai Mall of the Emirates Hotel
Sheraton Mall of the Emirates Hotel, Dubai Hotel
Sheraton Mall of the Emirates Hotel, Dubai Dubai
Sheraton Mall of the Emirates Hotel, Dubai Hotel Dubai

Sheraton Mall of the Emirates Hotel, Dubai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1005 reviews
Rating 8 - Good. 274 out of 1005 reviews
Rating 6 - Okay. 48 out of 1005 reviews
Rating 4 - Poor. 26 out of 1005 reviews
Rating 2 - Terrible. 23 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service with fantastic people. Always willing to help.
Stayed 1 night in Aug 2025

10/10 Excellent

Sara

Stayed 3 nights in Aug 2025

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

2/10 Terrible

WAI MING, Rosemead

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1) extremely long waiting while checking in at the front counter; 2) miscommunication on offering free breakfast to Bonyav member; 3) poor communication skill with client’s need; 4) credit card machines needed to be restarted again while getting the payment from client 5) one of my worst experiences in Sheraton hotels
Stayed 1 night in Aug 2025

10/10 Excellent

Suha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Nabeel

Stayed 4 nights in Aug 2025

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

sukhdev

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I have stayed here in as many months. Very friendly and accommodating staff, good location, love that Mall of Emirates is connected to it. Will stay again. ...If prices for an apartment with kids were more competitive (as good as Shangri-La i'd stay more often).
Stayed 3 nights in Aug 2025

10/10 Excellent

Ahsan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Yaqoub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is very good. Very convenient location attached to the mall. Good food options. Besh the Turkish restaurant was good. Staff need to be better prepared and need to know that food has to be served in stages. The pools were very good. You just have to be prepared for the noise of the kids. You won’t be able to rest there. The staff. All in all they were great and friendly. Very warm. The set back is the reception. At times it gets too busy/crowded and the back office didn’t even take action. They wanted people to wait. Which is frustrating specially when checking out. And yes the front desk didn’t pick up when I called to pick my luggage up. Again, most of the staff are amazing.
Stayed 4 nights in Aug 2025

10/10 Excellent

ishak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff services. All helpful especialy the cook Mr Maruti and waiter Mr Arafat. Location perfect.
Stayed 6 nights in Jul 2025

10/10 Excellent

Thouraya

Stayed 5 nights in Jul 2025

4/10 Poor

Ernesto

Liked: Staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Lubna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

JING ZHAO

Stayed 2 nights in Jul 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel and all of the staff in this complex are exceptional. This was our second stay at this hotel. The rooms were so clean with everything you look for in a good hotel. The breakfast dining room is excellent with a great range to choose from. The staff in the restaurant were so helpful and courteous. Location above the shopping centre is fantastic. Thanks for a great stay once again. Greg T
Stayed 3 nights in Jul 2025

10/10 Excellent

Babatunde

Stayed 5 nights in Jul 2025

4/10 Poor

Ihab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Raashid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all round
Stayed 3 nights in Jul 2025

10/10 Excellent

Reda

Liked: Cleanliness, property conditions & facilities
Excellent...
Stayed 2 nights in Jul 2025

10/10 Excellent

Nahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Janice

Stayed 4 nights in Jun 2025

8/10 Good

ishak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Perfect location..hotel upto standard
Stayed 5 nights in Jun 2025

10/10 Excellent

Anna-Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at this resort
Stayed 5 nights in Jun 2025

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Jun 2025