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Sofitel Dubai The Palm Resort & Spa

5.0 star property
5-star beachfront resort near Aquaventure

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Photo gallery for Sofitel Dubai The Palm Resort & Spa

5 outdoor pools, open 9:00 AM to 6:00 PM, cabanas (surcharge)
Property video
Egyptian cotton sheets, premium bedding, minibar, in-room safe
7 restaurants, breakfast, lunch, dinner served; international cuisine
Signature Suite, 1 King Bed with Sofa bed, Sea View (1 bedroom - Palm), Adults Only | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

View in a map
East Crescent Road, Dubai, 55558
  • Place, Palm Islands
    ‪1 min walk‬
  • Place, Aquaventure
    ‪3 min drive‬
  • Place, Lost Chambers Aquarium
    ‪7 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪39 min drive‬

Room options

View all photos for Luxury Room, 1 King Bed, Balcony, Sea View

Luxury Room, 1 King Bed, Balcony, Sea View

Luxury Room, 1 King Bed, Balcony, Sea View

8.4 out of 10
Very good
(25 reviews)
  • 44 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Balcony (Palm View)

Luxury Room, 1 King Bed, Balcony (Palm View)

Luxury Room, 1 King Bed, Balcony (Palm View)

9.0 out of 10
Wonderful
(25 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Balcony (Club Access)

Junior Suite, 1 King Bed with Sofa bed, Balcony (Club Access)

Junior Suite, 1 King Bed with Sofa bed, Balcony (Club Access)

7.8 out of 10
Good
(6 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View (Club Access)

Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View (Club Access)

Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View (Club Access)

9.4 out of 10
Exceptional
(11 reviews)
  • 60 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Twin Room, 2 Twin Beds, Balcony (Palm View)

Luxury Twin Room, 2 Single Beds, Balcony (Palm View)

Luxury Twin Room, 2 Twin Beds, Balcony (Palm View)

9.0 out of 10
Wonderful
(7 reviews)
  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Signature Suite, 1 King Bed with Sofa bed, Resort View (1 bedroom - Palm), Adults Only

Signature Suite, 1 King Bed with Sofa bed, Resort View (1 bedroom - Palm), Adults Only

Signature Suite, 1 King Bed with Sofa bed, Resort View (1 bedroom - Palm), Adults Only

10.0 out of 10
Exceptional
(1 review)
  • 85 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 King Bed with Sofa bed, Club Lounge Access, Sea View (Prestige)

Club Suite, 1 King Bed with Sofa bed, Club Lounge Access, Sea View (Prestige)

Club Suite, 1 King Bed with Sofa bed, Club Lounge Access, Sea View (Prestige)

8.4 out of 10
Very good
(7 reviews)
  • 85 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed, Sea View (1 bedroom - Palm), Adults Only

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Signature Suite, 1 King Bed with Sofa bed, Sea View (1 bedroom - Palm), Adults Only

9.6 out of 10
Exceptional
(4 reviews)
  • 85 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 2 Bedrooms, Club Lounge Access, Sea View (Opera)

Club Suite, 2 Bedrooms, Club Lounge Access, Sea View (Opera)

Club Suite, 2 Bedrooms, Club Lounge Access, Sea View (Opera)

10.0 out of 10
Exceptional
(4 reviews)
  • 125 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 5
  • 2 King Beds

View all photos for Classic Room

Classic Room

Classic Room

9.4 out of 10
Exceptional
(9 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Apartment, 1 Bedroom, Kitchen, Resort View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Apartment, 1 Bedroom, Kitchen, Resort View

8.6 out of 10
Excellent
(4 reviews)
  • 76 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Apartment, 1 Bedroom, Kitchen, Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Apartment, 1 Bedroom, Kitchen, Sea View

10.0 out of 10
Exceptional
(8 reviews)
  • 75 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Apartment, 1 King Bed with Sofa bed, Kitchen, Resort View (2 Bedrooms)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Apartment, 1 King Bed with Sofa bed, Kitchen, Resort View (2 Bedrooms)

10.0 out of 10
Exceptional
(3 reviews)
  • 135 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Apartment, 2 Bedrooms, Kitchen, Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Apartment, 2 Bedrooms, Kitchen, Sea View

9.8 out of 10
Exceptional
(7 reviews)
  • 135 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Villa, 3 Bedrooms, Private Pool, Beachside (Beach)

Deluxe Villa, 3 Bedrooms, Private Pool, Beachside (Beach)

Deluxe Villa, 3 Bedrooms, Private Pool, Beachside (Beach)

  • 491 sq m
  • 3 bedrooms
  • Beach view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Villa, 4 Bedrooms, Private Pool, Beachside (Eden)

Villa, 4 Bedrooms, Private Pool, Beachside (Eden)

Villa, 4 Bedrooms, Private Pool, Beachside (Eden)

  • 742 sq m
  • 4 bedrooms
  • Beach view
  • Sleeps 8
  • 3 King Beds and 1 Large Twin Bed

View all photos for Deluxe Villa, 4 Bedrooms, Private Pool, Beachside (Palm)

Deluxe Villa, 4 Bedrooms, Private Pool, Beachside (Palm)

Deluxe Villa, 4 Bedrooms, Private Pool, Beachside (Palm)

  • 742 sq m
  • 4 bedrooms
  • Beach view
  • Sleeps 8
  • 1 King Bed and 3 Large Twin Beds

View all photos for Deluxe Villa, 4 Bedrooms, Private Pool, Beachside (Riviera)

Deluxe Villa, 4 Bedrooms, Private Pool, Beachside (Riviera)

Deluxe Villa, 4 Bedrooms, Private Pool, Beachside (Riviera)

  • 742 sq m
  • 4 bedrooms
  • Beach view
  • Sleeps 8
  • 3 King Beds and 1 Large Twin Bed

View all photos for Suite, 4 Bedrooms, Terrace (The Palm)

Suite, 4 Bedrooms, Terrace (The Palm)

Suite, 4 Bedrooms, Terrace (The Palm)

  • 451 sq m
  • 4 bedrooms
  • Beach view
  • Sleeps 9
  • 3 King Beds and 1 Large Twin Bed

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About the area

Dubai

On the beach.With a stay at this Palm Jumeirah resort, you'll be within half a mile (1 km) of Palm Islands and 2 miles (3 km) of Aquaventure. Also, Lost Chambers Aquarium is within 2 miles (3 km) and The Pointe is within 6 miles (10 km).
View more Resorts in DubaiOpens in a new window

What's nearby

  • Palm Islands - 1 min walk - 0.0 km
  • Aquaventure - 3 min drive - 1.7 km
  • Lost Chambers Aquarium - 7 min drive - 2.0 km
  • Palm Jumeirah Mall - 11 min drive - 6.3 km
  • Burj Khalifa - 29 min drive - 28.2 km

Getting around

  • Atlantis Aquaventure Waterpark Station - 4 min drive
  • Dubai Intl. Airport (DXB) - 41 min drive

Restaurants

  • ‪Cloud 22 - ‬8 min walk
  • ‪Nobu By The Beach - ‬8 min walk
  • ‪Starbucks / ستاربكس - ‬16 min walk
  • ‪Booba - Taste Tells - ‬3 min drive
  • ‪Ariana’s Persian Kitchen - ‬10 min walk

About this property

Sofitel Dubai The Palm Resort & Spa

5-star beachfront resort near Aquaventure
Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Sofitel Dubai The Palm Resort & Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 6 bars/lounges. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Dubai resort.

  • 546 guestrooms or units
  • 7 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • 13153 sq ft of conference space
  • 1222 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
Sofitel Dubai The Palm Resort & Spa offers 546 accommodations with iPod docking stations and minibars. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Dubai resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and safes. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 28 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 155 for adults and AED 77.50 for children
  • 2 poolside bars
  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch flat-screen TV with satellite channels
  • iPod dock

Bedroom

  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Dubai The Palm Resort & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for AED 368.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00
  • New Year's Eve (December 31) Gala Dinner per adult: AED 2400
  • New Year's Eve (December 31) Gala Dinner per child: AED 1650 (from 6 to 18 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 155 for adults and AED 77.50 for children
  • Airport shuttle fee: AED 350 per vehicle (roundtrip)
  • Rollaway bed fee: AED 368.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

UAE residents must present a valid passport Emirates ID upon check-in; a driver's license is not accepted.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Palm Resort
Dubai Palm Sofitel
Sofitel Dubai Palm
Sofitel Dubai Palm Resort
Sofitel Resort
Sofitel Palm Resort
Sofitel Palm
Sofitel Dubai The Palm Resort Spa
Sofitel Dubai The Palm & Dubai
Sofitel Dubai The Palm Resort & Spa Dubai
Sofitel Dubai The Palm Resort & Spa Resort
Sofitel Dubai The Palm Resort & Spa Resort Dubai

Sofitel Dubai The Palm Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 890 out of 1181 reviews
Rating 8 - Good. 168 out of 1181 reviews
Rating 6 - Okay. 63 out of 1181 reviews
Rating 4 - Poor. 31 out of 1181 reviews
Rating 2 - Terrible. 29 out of 1181 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irakli, OLD GREENWICH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were absolutely amazing. Everyone was so professional. Top notch customer service. I have nothing negative to say about anything. Will stay here again without a doubt
Stayed 4 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2025

8/10 Good

Aaminah

Liked: Cleanliness, staff & service, property conditions & facilities
Loys of options of pools
Stayed 3 nights in Sep 2025

8/10 Good

Mustaq

Liked: Cleanliness, staff & service
Stayed 14 nights in Aug 2025

4/10 Poor

dave dat

Stayed 15 nights in Jul 2025

10/10 Excellent

Khadeeja

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Family hotel
Stayed 8 nights in Aug 2025

10/10 Excellent

Samra

Stayed 10 nights in Aug 2025

10/10 Excellent

John, Kildare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was delicious
Stayed 1 night in Aug 2025

10/10 Excellent

Elesh

Stayed 2 nights in Aug 2025

10/10 Excellent

Uzma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay, The staff were friendly and attentive, the rooms were spotless and comfortable, and the food was excellent. Perfect location and outstanding service – highly recommended!
Stayed 6 nights in Aug 2025

10/10 Excellent

Taofik Gbenga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are amazing from the doorman to the receptionist and the lounge staff members. The hotel location is out of the way of all noises and dubai traffic.
Stayed 3 nights in Aug 2025

10/10 Excellent

Nashwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Slaven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was first rated always eager to provide top tier services and facilities were great, two things I noticed and I would suggest to change. 1. Main swimming pool should be reserved adults only, there is enough swimming pools suitable for children and non that provide adult only peace and quiet. 2.I understand asking for room number during the meals but asking it for every single thing, daily even lounge on the beach it becomes very annoying. But overall experience was very good,excellent.
Stayed 9 nights in Aug 2025

10/10 Excellent

Kameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel - amazing customer service and very clean. Made my honeymoon in Dubai so comfortable
Stayed 8 nights in Aug 2025

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and safe enviormebt for kids
Stayed 9 nights in Aug 2025

10/10 Excellent

Oluwaseun Oladunmomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel , very courteous staff, good food and restaurant choices.
Stayed 7 nights in Aug 2025

6/10 Okay

Zaid

An average hotel, decent however after staying at the premium properties like the Jumeirah hotels does not quite make the mark, I would not be going back in a rush.
Stayed 5 nights in Aug 2025

10/10 Excellent

Natalie

Stayed 5 nights in Aug 2025

10/10 Excellent

Umut Emre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

10/10 Excellent

Carol Lesley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are brilliant, room was not as good as previous years but ok. Shower was poor this time, taps looked as though they needed attention. Issue one day with waterfall masonry where a chunk of stone fell into the pool from the top of the waterfall, thankfully missed swimmers. Was left all day and then repaired overnight. Overall a good place to stay.
Stayed 7 nights in Aug 2025

10/10 Excellent

omar

Stayed 11 nights in Aug 2025

10/10 Excellent

Harmit Kaur

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice area
Stayed 12 nights in Jul 2025

8/10 Good

Martinique Eileen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and our room was lovely, we chose half board - the restaurants were good but the limited menu means it gets repetitive and boring. Lunch and dinner were far more enjoyable - least enjoyed Manava - the breakfast and offering overall leaves alot to be desired. I personally do not rate the breakfast offering as five star - it looks and tastes like it’s made en masse. Breakfast was the real draw back of our experience. We did not receive any additional benefits as Expedia VIPs. The staff and service was excellent across the board.
Stayed 8 nights in Aug 2025

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying in the suite here the rooms were enormous and renovated and new. The staff were excellent and room was also soundproof if you’re by a pool and worried about kids being noisy. The hotel was very accommodating of our unusual arrival and departure hours for our 12 hour Dubai layover during the day. Spa and club room were a little tired looking and food range that you get quite limited. That part didn’t feel luxurious while the rest of the property did. Also liked it was next door to the new Atlantis so you can explore and enjoy restaurants there too.
Stayed 1 night in Aug 2025