We were “upgraded” to a deluxe suite. online pics/description showed large rooms, sitting area and king sized beds. We got a moderate room, 2 chairs & a FULL sized bed. The vast difference prompted me to go to reception to ask what your of room we got. There was hardly ever anyone at the reception desk to speak to after that. We were also told about the breakfast/times. We asked about ordering in to our room, and was told yes we could. The next morning when we called to order, the woman went to ask the kitchen. She came back and told us that the kitchen said they were too busy to accommodate us. When my husband went down to grab some things, all that was left was a handful of pastries…it was 9am. We left the “please tidy” placard on our door, as the housekeeping was next door when we left we told the desk that our tub drain was running slowly and water was sitting during our shower. We were assured that maintenance would take care of it. We returned late afternoon to find our room not cleaned. No one was available so I had to email to request the cleaning and maintenance again. When we returned, there was no one at the desk, we called later..again no one. I emailed about ordering breakfast..no reply..still. Next day when showering, noticed that maintenance had not been done. My husband went down to grab breakfast and again, only a handful of pasties and one spoonful of fruit @930. Coffee maker was broken. There was always either no water or no glasses available in