Great price and location. Great facilities. The only problem I have is they took a âŹ100 payment off my card instead of a âŹ100 hold and now I have to wait days for it to go back on my card or even be told when it is getting refunded.
Despite it being a self check in and out and a bit of confusion at the start, it was a lovely large room, more like a large bedsit, immaculate and great shower, 5 mins walk to Grafton Street.
Ill be back.
My stay was very good. The accommodation exceeded my exceptions and good value. However the poor communication to me from Hotels.com regarding the checkin procedure & security deposit left me out in the rain before getting into my room. Had it not been for the staff at the hotel guiding me it would have taken longer. The Hotel and staff were great. Hotels.com not so much.
Was locked out of the building before I could check in. Worst experience Ive ever had with a hotel. Refusing to refund me after not letting me in to the room. Never using Expedia again.
The hotel is unmanned and (at least if booking thtough Expedia, which I did) there is no way to contact them in a timely manner outside of Expedia email system.
They sent me a message the day before my check in saying that they would send me a separate email with the code to the door (since there would be no one on site for check in). I was oversease at the moment, and tried to contact them but as mentioned, I had to do it by sending an email throguh Expedia. An automated reply said that it would take around 24 hours for me to get a reply.
The hotel sent me the code to the door the day AFTER my check in. My reservation was only for one night so yeah, I can't comment on cleanliness or conditions of the facility since I NEVER saw it. They did take my money though. Thieves.