Holiday Inn Hotel & Suites Durango Downtown by IHG Reviews
Reviews
8.2
Very good
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They charge for things, that you’re not accustomed to being charged for like parking, breakfast, and getting clean towels. I will never go to another Holiday Inn!!!
The hotel is dirty , lots of broken / non working things, and the staff was rude. I had booked two days and they tried saying it was only on day since they were soo booked, I would not stay here again nor recommend this place.
The room was much better than the week prior, but there were two giant HUMAN hair balls on the flooring and the floors were dirty. The shower also had some black mold in a few small areas. The couch was very raggedy for a supposedly "newly remodeled" room as advertised. The bed was nice though and everything else was ok.
Thought we had breakfast included rate for our room.
So was frustrated when I could not go back and double check on that myself. We did end up having breakfast there, and it was still a good deal, and good food
This was a convenient location. The staff seemed pretty nice and efficient. The room was dirty though. There was a very potent room deodorizer that was hard to tolerate. The showerhead was absolutely terrible.
Travelled with family, Travelled with family and small children
Jul 17, 2025
The room had vinyl flooring and was so dirty! My son was playing in the floor with hot wheels and his hands were black from dirt in just a few minutes! Maid services didn’t come one day at all! They advertised washer and dryer but none of them were working.