Ratings based on 938 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great stay - great room
Posted Feb. 7, 2024 on HotelsExecutive room is spacious; comfortable bed, good desk area for work, TV offers German and English channels, the power shower is brilliant, good amenities in the room: wardrobe, suitcase space, ironing board etc.
Hotel WiFi is good for phone use but not for laptop connection.
Hotel staff were friendly, especially the young man who is dreaming to work at The Shangri-la in London - wonderful customer service from him. Room was exceptionally clean, with good natural light in the room (#386).
Will definitely stay again.
Comment from Hotel Management
Feb. 29, 2024 by ., Hotel Management
Dear Guest,Thank you for leaving us with this 10 of 10 points review!We are flattered to receive such generous compliments regarding your overall stay with us.At Clayton Hotel Düsseldorf, we strive to be an all-encompassing destination with excellent facilities. This, in addition to our proximity to landmark destinations, makes us an oasis amid the bustle of the city and ideal for those seeking leisure and comfort while not sacrificing ease of access.More importantly, it is great to know that you enjoyed your stay with us, not only because of the room facilities but because our team of associates made such a positive impact on your stay with us. Our people are so important to us, especially for moments like these.We hope to have the pleasure of welcoming you back again soon.Best regards, your Clayton Hotel Düsseldorf
by A traveller
Excellent remedy
Posted Feb. 4, 2024 on HotelsWhen we told the manager about an HVAC issue (our room was too hot), he immediately did everything to remedy the problem, including giving us multiple choices of rooms to move to.
Comment from Hotel Management
Feb. 29, 2024 by ., Hotel Management
Dear guest,thank you very much for sharing your review with us.At the Clayton Hotel Düsseldorf, we always welcome our guest’s feedback, positive or negative as we believe this is our most important tool we have to help improve our services. Thank you,your Clayton Hotel Düsseldorf
by A traveller from Paradiso
Posted Feb. 1, 2024 on Expedia
It is very nice, I always use it when in dusseldorf, since it was Nikko Hotel, but there are no more toiletries, shoe shine, etc.
Comment from Hotel Management
Feb. 29, 2024 by ., Hotel Management
Dear Guest,Thank you for leaving us with this detailed review!We are flattered to receive such generous compliments regarding your overall stay with us.That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Thank you, your Clayton Hotel Düsseldorf
by A traveller
Very unfriendly staff and painful communication
Posted Jan. 28, 2024 on HotelsOld hotel, staff is not helpful. I wanted to change a harder pillow but was told unpossible that all the pillows are the same. It was a lie, my colleague stayed in another room did has a harder pillow. I eventually got it but the communication was just painful. Also receptionist not helpful either, one hairless guy refused to help me with my heavy luggage and seems “angry” that I asked for help. He replied me very boldly that they don’t have enough staff to help. Also one day my room was not cleaned. I called for room cleaning but they also refused at first. The over impression is that it was so painful to communicate with every staff, they tried all means, even lying, to avoid extra work. No smile, no one say sorry etc… will not come again definitely.
Comment from Hotel Management
Feb. 29, 2024 by ., Hotel Management
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us with.From the offset please accept our sincere apologies for the short comings you encountered during your stay with us. We can assure you we have since introduced corrective training to ensure such matters do not reoccur as we simply will not allow them to. If you would like to discuss this matter in more detail please feel free to contact us by E-Mail that you will find on our website.We wish you all the best.Your Clayton Hotel Düsseldorf
by A traveller
Posted Jan. 25, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by ., Hotel Management
Dear guest, thank you very much for giving 10 of 10 points for your recent stay with us. We would be glad to see you soon in our hotel.Best regards,Your Clayton Hotel Düsseldorf
by A traveller from Abu Dhabi
Posted Dec. 30, 2023 on Expedia
by A traveller
Posted Dec. 9, 2023 on Expedia
Brilliant service, atmosphere, onsite dining and Bar. Great location, close to everything and very walkable
by A traveller
Posted Nov. 6, 2023 on Expedia
Good
by A traveller
Posted Oct. 20, 2023 on Expedia
it was in a great location, everywhere like shops and the old town were all within a 10 minute walk.
would highly recommend
by A traveller
Posted Oct. 17, 2023 on Expedia
