4/10 Poor
Keri
Aug 24, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked well in advance and at the time the rates were much higher than the market rate for a similar property in Eastbourne, so I assumed this was going to be a quality experience in line with the website and hotel promotion. That was not to be. When we got there, one of the lifts was out of order, leaving the other one to be painfully slow. There's an air of decay and faded lack of attention to the hotel. It looks really grubby from the front. In fact, when we arrived at 3pm on a Saturday afternoon, there were drug addicts injecting themselves in the car park. Not a great start. The bathroom of the room door didn't close. It didn't fit the doorframe. A sticker, giving information about the replacement towel arrangements "as we we are in Covid restrictions' was still on display underneath the bathroom mirror. 4 years after restrictions ended, this is not a cared for property and doesn't match up to my expectation of the marketing. For the first time ever, we went for a coffee in the afternoon in the town centre and considered bailing - going home- even though we paid for the room. We persevered. But never again.
Keri
Stayed 1 night in Aug 2025