6/10 Okay
Brian V.
Oct 16, 2025
Disliked: Cleanliness
We have stayed at several other homes at the resort in the past- unfortunately this home should be made unavailable until it receives some serious TLC. I will say the location and view are amazing! But the house was very dirty- many things were broken, had an awful smell, so many cobwebs and nat nest (I understand bugs exist but they should have at least tried to get rid of them before we checked in). The house was so dusty- the shower curtains needed to be replaced- the knobs in all the cabinets and drawers are peeling and so sticky. The dishes, cups and silverware were dirty- I had to run them through the dishwasher. There were no mattress protective covers on any of the beds. The walls in the master bathroom walls were covered in something??? The screen doors didn’t work. The couch needs a good cleaning. We called because all but one of the lights in the kitchen were out. I had to call multiple times until they came out to try to replace them- Sarah was very sweet but she didn’t have all the right lightbulbs she needed and never came back. The only hairdryer available was gross and sticky- like it had been coated in hairspray. I tried to clean it off but it would not come clean. I requested for a new hairdryer and the next morning they said they had gone to two stores but there were no hairdryers available. We went to Publix that day and they had at least 10 hairdryers available. It was just disappointing because we love Reynolds but we just felt so uncomfortable.
Brian V.
Stayed 4 nights in Oct 2025