Ratings based on 806 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Michelle Reiter / General manager, Hotel Management
Good morning Rebecca, Thank you very much for staying with us at the TownePlace Suites, Edmonton South. We hope to see you again in the future.
by A traveller
Posted Jan. 27, 2024 on Expedia
it was great stay !!! very clean
Comment from Hotel Management
Jan. 27, 2024 by Michelle Reiter / General Manager, Hotel Management
Good afternoon Rhonda, Thank you for the wonderful review of your stay with us. We look forward to seeing you again in the future.
by A traveller
Posted Jan. 26, 2024 on Expedia
Fantastic hotel. Not much did big in walking distance
Comment from Hotel Management
Jan. 26, 2024 by Michelle Reiter / General Manager, Hotel Management
Good morning Bryan,. Thank you very much for your review. I am happy to read that you enjoyed your stay with us. We look forward to having you stay with us again in the future.
by A traveller from High level
Posted Jan. 23, 2024 on Expedia
The bedding had stains in the blankets and sheets,
Comment from Hotel Management
Jan. 26, 2024 by Michelle Reiter / General Manager, Hotel Management
Good morning Justin, Thank you for bringing this to my attention. please know that this is not our usual standards, and I am quite embarrassed about this. I do hope that you allow us the opportunity in the future to show you how we shine. Thank you
by A traveller
Posted Jan. 22, 2024 on Hotels
Super friendly and professional staff. Updated spacious rooms with kitchenettes. Pool was warm and lots of loungers for seating.
Comment from Hotel Management
Jan. 26, 2024 by Michelle Reiter / General Manager, Hotel Management
Good morning Monique, Thank you so much for the wonderful review. It is great that you were able to enjoy our pool area. We look forward to seeing you again in the future,.
by A traveller
It’s aiight
Posted Jan. 16, 2024 on HotelsWas okay, the room was very small and felt cramped. The bathroom was spacious though. Breakfast was pretty decent, had various options. Would we stay there again? Only if it was the cheapest option in the area.
Comment from Hotel Management
Jan. 26, 2024 by Michelle Reiter / General Manager, Hotel Management
Good morning Crystal, Thank you so much for the review on our hotel. We hope to see you again in the future.
by A traveller
Posted Jan. 13, 2024 on Expedia
The amenities need to be ask from the front and breakfast sucks. cold boiled egg no bacon or sausages or any meet.
Comment from Hotel Management
Feb. 28, 2024 by Madisen, Hotel Management
Hello Arval,We are very sorry to see that your stay wasn't up to standards. Rest assured, we use any feedback we receive to improve our service in every way, so thank you for this. We hope that you will be able to give us another chance in the future!
by A traveller
Posted Jan. 11, 2024 on Expedia
The front desk lady in the morning should smile more.
Comment from Hotel Management
Feb. 7, 2024 by Michelle Reiter, Hotel Management
Thank you Marlon for your review. We are working on our customer service skills to improve our friendliness. We appreciate your feedback.
by A traveller
Posted Jan. 9, 2024 on Expedia
The stay itself was pleasant and we enjoyed it up until housekeeping and room service. Unfortunately cleanliness was not a priority for this hotel, as our room was cleaned in a sloppy and unsanitary manner. Discussed the issue with staff and it was not able to be resolved with a simple re-cleaning. Instead staff was confrontational and assumed a discount was what we were after and not a simple room cleaning.
Comment from Hotel Management
Feb. 7, 2024 by Michelle Reiter/ General Manager, Hotel Management
Thank you Kulood for your review of your stay with us. We appreciate the feedback from our guests and take this as an opportunity to grow in our services. We hope to see you again in the future.
by A traveller from CALGARY
Posted Jan. 8, 2024 on Expedia
Excellent stay
Comment from Hotel Management
Jan. 26, 2024 by Michelle Reiter / General Manager, Hotel Management
Good morning Virginia, Thank you so much for the wonderful review. We look forward to welcoming you back again in the future.
