Note fondée sur 43 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mars 2024 par Vladimir, Gestion de l’hôtel
Thank you very much Benjamin, it was a pleasure having you at Atlakamani
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Very helpful and friendly staff and well functioning AC. Those are the positives. But this is not a hotel. At best it is a hostel. Things are worn down, no reception, no daily cleaning, had to ask for more toilet paper, “restaurant” open 2 x 2 hours a day, room wasn’t clean, pool looks like it should have been renovated years ago. The term “hotel” and the price led us into the assumption that this was an upscale place - we were wrong.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Gisela, Gestion de l’hôtel
Dear Martín, we value your comments and we will certainly take them into account. We are glad to know that our staff was attentive and friendly.
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mars 2024 par Vladimir , Gestion de l’hôtel
Ignacio lamentamos tu estadía no fue lo esperado, tus comentarios son tomados en cuenta. Atte.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
The staff were really great but the construction made a lot of dust and the drive into the hotel wasn’t good! I would definitely stay here again. Great service! Good food!
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Gisela, Gestion de l’hôtel
Hello Lorna, thank you very much for your comments, we are glad to know that you liked our staff and service.I understand the inconveniences about the construction, unfortunately it is not in our hands.But we hope to be able to serve you in the future with better conditions.
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Lovely place.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Gisela, Gestion de l’hôtel
Muchas gracias Lisette nos alegra que haya disfrutado su estancia.
par un voyageur
Publié le 1 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 déc. 2023 par G. FLORES , Gestion de l’hôtel
Buenos días Estimado Jose, lamentamos que su estancia no fue lo esperado, nos hubiese gustado sus comentarios mientras su estancia y poder solventar en el momento Somos propietarios y siempre estamos para ayudarles.
par un voyageur
Publié le 5 août 2023 sur Expedia
La abundante vegetacion, contribuye para que el lugar sesienta bastante mas fresco, que en otros hoteles e igualmente su estructura abierta, da frescura y amplitud.
par un voyageur
Publié le 1 mai 2023 sur Expedia
Me cobraron y cancelé con tiempo mi reservación
Commentaires de Gestion de l’hôtel
2 mai 2023 par Vladimir , Gestion de l’hôtel
Estimado Carlos comprendemos su malestar lamentablemente en nuestras políticas de cancelación su fecha de reserva y cancelación ya no aplica a devolución.Es por ello que es muy importantante antes de realizar una reserva leer políticas de cancelación del establecimiento.
par un voyageur
Publié le 8 avr. 2023 sur Expedia
Super tranqui, amables y aunque no este a la orilla de la playa, el acceso es rapido a pie
Commentaires de Gestion de l’hôtel
8 avr. 2023 par Vladimir , Gestion de l’hôtel
Muchas gracias Willy por sus comentarios ha sido un gusto poder atenderles.
par un voyageur
Publié le 25 janv. 2023 sur Expedia
The property was pretty and calm we we're the only ones there so it made it relaxing however we had a lot problems to start off as we we're looking for the property we asked someone by for directions the person we asked was a worker or owner at the property, as we were asking he kept eating and pointing without saying anything. He opened the gates and walked off eating only saying " you can use the room already room 1 " didn't hand us the key because it was already at the door no welcomes no enjoy your stay nothing. The rooms are fair sized the bunckbeds are not sturdy they move a lot with a single touch, there was lizards, cockroaches, hair on the pillows and beds not from us because we barely got there. The pool looked dirty. They made us wait around an hour for our food which i get because it was just 2 people but the rice was cold and hard they gave us around 4 shrimp each as the main meal and i felt sick after. They played music at night. The next day we walked to beach as we got back we asked for shampoo because they only gave us 4 little shampoo packets and 2 little bars of soap. It was 2 nights and 4 people. He said "he couldn't because he already provided us with what we need" after asking again he was hesitant but gave us 2 little packs of shampoo and one bar soap. for 4 people. As we we're leaving we heard the lady worker say " im only going to wash the 4 towels they used " use that as you will.
Commentaires de Gestion de l’hôtel
27 janv. 2023 par Vladimir , Gestion de l’hôtel
As owners we do apologize for your comments and such a bad time at our hotel. Although, our hotel is known for it serving and cleaning as you can check at the comments. Unfortunately you/us couldn't communicate at the moment to resolve the problem at that time thru our contact phone, email or other way available. We will definitely are going to work and do the best to do the better. We appreciate you have taken the time on your comments.
