Note fondée sur 436 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien
Publié le 10 nov. 2018 sur HotelsSuper. Bon accueil, très propre. Petit déjeuner à emporter. Cuisine ds la chambre, maison vide. Si voulez les ustensiles, les demander à l’accueil.
Commentaires de Gestion de l’hôtel
14 nov. 2018 par Front Desk , Gestion de l’hôtel
Dear Guest,
Thank you for your review. We hope to see you on next pass through Elk City OK.
Sincerely
Susie W
par jacques de Laval, Québec, canada
Ok pour un soir de passage.
Publié le 30 mai 2015 sur HotelsHôtel ok pour un soir de passage. Vieux et vitres très sales ou on avait de la misère a voir a travers. Déjeuner continental de base.
Pas le look que sur la photo d'internet mais ils tous pareils.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Hotel says they did not get payment from Expedia and we showed receipt that it was paid. Had to pay again with card in order to stay.
Expedia needs to get payment to hotels ASAP.
Commentaires de Gestion de l’hôtel
2 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Bettye, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Quiet, nice staff, convient and affordable
Commentaires de Gestion de l’hôtel
28 févr. 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Brent, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
par un voyageur
Publié le 25 févr. 2024 sur Expedia
I reserved a nonsmoking room. Upon entry, it did not smell like an ashtray, but it sorta smelled like someone might have smoked in it at some point. The reservation website indicated that breakfast was provided. The sign said sorry not serving breakfast, but they did have coffee there. Other than that, everything was OK. There's an Italian restaurant within sight with high marks. Aside from that you need to drive on into town.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Joseph, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello David, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
They charged me 50$ without reason and didn’t tell about it, I see it now in my bank account. I don’t know what happened
Commentaires de Gestion de l’hôtel
20 févr. 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Giorgi, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Ryan, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Person at desk was very unfriendly. Adverted breakfast, clerk said just coffee. Felt unsafe. Room was next door to laundry, very nosie into the night. Very few people staying there. Seemed those that were there were permanent.
Commentaires de Gestion de l’hôtel
3 janv. 2024 par MP - Guest Relations Manager, Gestion de l’hôtel
Hello Mavis, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 18 déc. 2023 sur Expedia
Room was not clean. Stains on the comforter, toilet was dirty, floor not vacuumed. Needs to be updated.
Commentaires de Gestion de l’hôtel
19 déc. 2023 par MP - Guest Relations Manager, Gestion de l’hôtel
Hello Lisa, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
