Note fondée sur 493 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par corinne
Bien
Publié le 1 juill. 2016 sur HotelsTrès bon rapport qualité-prix
par un voyageur
Publié le 3 mai 2024
Bed was quite uncomfortable. Floors were patchwork of lower quality commercial carpet.
Toilet seat wouldn’t stay up for standing urinating.
Only 2 hours for breakfast.
Commentaires de Gestion de l’hôtel
3 mai 2024 par PRAVIN KANSGRA, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
I've been staying at Thunderbird for several years, I travel back and forth from UT to CA. It's a great halfway stop.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par PRAVIN KANSGRA, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
par un voyageur
Publié le 29 janv. 2024 sur Expedia
The owners/staff are great people and conservative.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par PRAVIN KANSGRA, Gestion de l’hôtel
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager
par un voyageur
Good place
Publié le 28 janv. 2024 sur HotelsClean and affordable
Commentaires de Gestion de l’hôtel
30 janv. 2024 par PK (Pravin Kansagra), Gestion de l’hôtel
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Good place
Commentaires de Gestion de l’hôtel
30 janv. 2024 par PK (Pravin Kansagra), Gestion de l’hôtel
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 janv. 2024 par PRAVIN KANSAGRA, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay with us.Allow me to apologize on behalf of our Dear Valued Guest,hotel for failing to meet your expectations regarding all of your issues on your recent visit. I have shared your feedback with maintenance and housekeeping department to ensure we handle these types of situations differently in the future. All that issue fixed.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodation on your next visit to our hotel.Kind regards,Pravin KansagraGuest Relation Manager
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Booked room with the understanding they accepted esa animals as it states, and was charged fees that weren’t specifically for animals. It was an “additional family fee”. No other motels/hotels I was charged this fee especially with supporting esa documents. Also when leaving the motel early in the morning there was a homeless person climbing out of the window right next to the room I was staying at. Did not feel safe here at all, needs better security. Do not recommend
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Guest Relation Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.Sorry for the homeless person coming into the property. you call us so we can immediately call the police.As per your complaint, we have already complained to the police and put trespassing.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Pravin KansagraGuest Relation Manager
par un voyageur
Publié le 7 janv. 2024 sur Hotels
It was good
Commentaires de Gestion de l’hôtel
15 janv. 2024 par PK (Pravin Kansagra), Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay with us.Allow me to apologize on behalf of our Dear Valued Guest,hotel for failing to meet your expectations regarding all of your issues on your recent visit. I have shared your feedback with maintenance and housekeeping department to ensure we handle these types of situations differently in the future. All that issue fixed.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodation on your next visit to our hotel.Kind regards,Pravin KansagraGuest Relation Manager
par un voyageur
Publié le 5 janv. 2024 sur Expedia
The room was quite quiet eventhough it was adjacent to traffic.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Guest Relation Manager, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay with us.Allow me to apologize on behalf of our Dear Valued Guest,hotel for failing to meet your expectations regarding all of your issues on your recent visit. I have shared your feedback with maintenance and housekeeping department to ensure we handle these types of situations differently in the future. All that issue fixed.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodation on your next visit to our hotel.Kind regards,Pravin KansagraGuest Relation Manager
