Note fondée sur 930 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 janv. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Andre,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ERIE - I-90. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
par un voyageur
Publié le 29 juill. 2023 sur Hotels
Pour le prix, les lits sont très confortables.
Commentaires de Gestion de l’hôtel
31 juill. 2023 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Cher invité,Nous apprécions vos commentaires suite à votre récent séjour avec nous au RED ROOF INN ERIE - I-90. C'est bon d'entendre que votre séjour était abordable et que les lits étaient confortables.Les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience. Nous nous réjouissons de vous voir lors de vos futurs voyages.Sincèrement,Kerry-LeeSpécialiste RediResponse
par un voyageur
Publié le 30 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 juill. 2023 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Jean, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ERIE - I-90 nd I are thrilled to have earned your score following your recent stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee RediResponse Specialist
par un voyageur
Bien
Publié le 25 mars 2020 sur HotelsChambre spacieuse, propre. Bonne accessibilité. Cependant aucun micro ondes, et de mini réfrigérateur.
par un voyageur
Publié le 1 juin 2024
A group of people rented the room beside us and decided at approx 1 am to have a loud party on the outside of the room. The ofeont desk was prompt about answering the call and asking them to quiet down. When they started again approximately an hour later, i was told the front desk could do very little about it. When I complained again that it was very late and people are trying to sleep that must have got the message across because shortly after i hung up the group was quiet for the very short remainder of the night. Other than that issue you can tell our room was recently redone..many new fixtures, fresh paint, and new floor. Beds were comfortable but the pillows were flat. There were three pillows per bed so that did help to compensate.
par un voyageur
Publié le 21 avr. 2024
Was spoken to like they were doing me a favor by staying here. Made two separate reservations using two different credit cards. No effort to allow my family to stay in the same room both nights. Not a very welcoming experience
par un voyageur
Publié le 7 mars 2024 sur Expedia
We only needed a place to sleep for one night. I believe we received a good room for the price. Everything was clean. A small part of the floor was peeling. But it didn’t bother us.
Commentaires de Gestion de l’hôtel
8 mars 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi Raeann,Thank you for taking the time to write a review of your stay at the Red Roof Inn Erie – I-90. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our prices. Relative to the peeling, please note that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Michelle, The staff at the Red Roof Inn Erie – I-90 and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Good bang for the buck. Bathroom towels were thin and small.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Mark. The staff and I at the Red Roof Inn Erie – I-90 appreciate your 4/5 score following your stay. I am happy that you were fond of our prices. However, you stated that the bathroom towels were thin and small. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management
par un voyageur
Publié le 23 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Shannon. The staff and I at the Red Roof Inn Erie – I-90 appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Red Roof Management
