Ratings based on 937 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Hotel Management, Hotel Management
Shannon, Thank you very much for your glowing review of The Estes Park Resort! We are thrilled to hear that you had a fantastic experience during your stay with us. Providing our guests with top-notch service and a memorable getaway is what we aim for, and we're delighted that we met your expectations. We hope to have the pleasure of hosting you again soon at The Estes Park Resort. Thank you for choosing us for your vacation!
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 19, 2024 by Hotel Management, Hotel Management
Umer, we appreciate your review, but would like to understand what when wrong during your stay. Your feedback can help us improve. If you can reach out to us to provide more details, we would appreciate it. Thank you!
by A traveller
Honeymoon
Posted Jan. 19, 2024 on HotelsWe were a little disappointed in the size of the room. The pictures make it look so much bigger. The internet was terribly slow, making looking for things to do around town a little frustrating. Otherwise, the front desk people were very helpful guiding us to places to visit and different places to eat. Overall, a very nice place to go and stay. They can’t help what the weather is going to be.
Comment from Hotel Management
Jan. 21, 2024 by Hotel Management, Hotel Management
Thank you for the great review! We appreciate the feedback, and we are sorry to hear that you had some problems with the internet. Generally, we have very reliable and fast Wi-Fi connection, but I will investigate the connectivity, thank you for bringing that to my attention. Hope you can visit with us again soon!
by A traveller
Posted Dec. 31, 2023 on Expedia
Comment from Hotel Management
Jan. 1, 2024 by Hotel Management, Hotel Management
Kevin, Thank you for staying with us at The Estes Park Resort and thank you for taking the time to leave us a great review. Hope you have a wonderful New Year and we hope to see you back in 2024!
by A traveller
Posted Dec. 30, 2023 on Expedia
Everything was great
Comment from Hotel Management
Dec. 31, 2023 by Hotel Management, Hotel Management
Joni, So good to hear that your experience with us at The Estes Park Resort was great! You really can’t beat the views! Waking up to the snowy peaks of Rocky Mountain National Park, from our lake side rooms, gorgeous! Hope to see you again soon!
by A traveller
Posted Dec. 29, 2023 on Expedia
Comment from Hotel Management
Dec. 31, 2023 by Hotel Management, Hotel Management
We appreciate the time you took to leave us a wonderful review! Thank you for staying with us at The Estes Park Resort! We hope to see you back soon!
by A traveller
Posted Dec. 29, 2023 on Expedia
First of all, we had a reservation here and our son suddenly got sick. He got a bad cough, diarrhea and had fever Sunday. We tried to cancel so we can be home in case he got worse.. they said no. Like we have control of situations like this, they offered to move the reservation by a week and I let them know that was not possible as I had to go back to work and couldn’t take the time off. They honestly didn’t care.. so we decided to risk it and hope our son got better by then, which he did feel much better by then thankfully but the night was rough.. we ate at the donraven located in the hotel Tuesday night after settling in, food was not so great but we tried to make the best of it, fast forward later that night and my wife got sick to her stomach. Abdominal pain, nausea, vomiting and diarrhea.. it was horrible for her but she still tried to shake it off and tried to feel better by sleeping it off but was just getting worse so we decided to check out early instead of waiting until check out next day so we can be close to our local hospital in case we needed to go in, which we did! We asked for a partial refund or see what can be done and the manager was called up, she was so unprofessional as she didn’t even introduce herself or even apologize or address the issue with me directly. She didn’t even look me in the eye, what kind of customer service is that!!? The front desk guy told me we had to contact Expedia directly to ask for a partial refund and I did only for Expedia to
Comment from Hotel Management
Dec. 29, 2023 by Hotel Management, Hotel Management
Daniel, I appreciate you sharing your experience with us and I apologize for the miscommunication. When management was asked to step up I was only made aware that the front desk needed assistance. As our front desk associate should have explained we are happy to offer a refund for the last nights stay if you provide a dated document from the doctor’s office. You would still need to contact Expedia after we receive the proof but we would release the funds back to them to allow this to process. Again I am sorry for your experience and hope you are all feeling better!
by A traveller from Spring
Posted Dec. 25, 2023 on Expedia
Comment from Hotel Management
Jan. 21, 2024 by Hotel Management, Hotel Management
Nancy, Thank you for the sublime review of The Estes Park Resort! We appreciate your feedback and hope you can make it back soon!
by A traveller from Miami
Posted Dec. 2, 2023 on Expedia
Comment from Hotel Management
Dec. 15, 2023 by Mary Kathryn, Hotel Management
Thank you for the review, Daniela. We are sorry that your stay was unsatisfactory. We have a lot of amazing things in store for our wonderful guests and are thrilled for the future here at The Estes Park Resort! We hope that you visit again in the future and that we have the opportunity to treat you to a five-star stay!
by A traveller
Posted Nov. 21, 2023 on Expedia
Comment from Hotel Management
Nov. 22, 2023 by Hotel Management, Hotel Management
Christopher, Thank you for taking a moment to leave us a review we would love to get some more information on what we could do next time to make your stay great next time.
