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Mercure Exeter Southgate Hotel

4.0 star property
Family-friendly 4-star hotel with indoor pool

Choose dates to view prices

Photo gallery for Mercure Exeter Southgate Hotel

Interior
Daily English breakfast (GBP 16.50 per person)
Exterior
Miscellaneous
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Southernhay East, Exeter, England, EX1 1QF
  • Place, Exeter's Historic Quayside
    ‪1 min walk‬
  • Place, Spacex
    ‪5 min walk‬
  • Place, Exeter Cathedral
    ‪5 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪11 min drive‬

Room options

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Twin Room, 1 Double Bed

9.2 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout drapes, soundproofing

Family Room, 1 Double Bed (Classic)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed, Accessible

In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 Double Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed, Accessible

In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 1 Double Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

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About the area

Exeter

City center stay.With a stay at this Exeter hotel, you'll be steps from City Wall and a 5-minute walk from Exeter's Historic Quayside. Cygnet New Theatre and Barnfield Theatre are also within half a mile (1 km).

What's nearby

  • Exeter's Historic Quayside - 1 min walk - 0.2 km
  • Spacex - 5 min walk - 0.4 km
  • Exeter Cathedral - 5 min walk - 0.4 km
  • University of Exeter - Saint Luke's Campus - 11 min walk - 0.9 km
  • University of Exeter - 16 min walk - 1.4 km

Getting around

  • Exeter Central Station - 10 min walk
  • Birmingham Airport (BHX) - 180 min drive

Restaurants

  • ‪George's Meeting House (Wetherspoon) - ‬3 min walk
  • ‪The Hourglass - ‬5 min walk
  • ‪The White Hart Inn - ‬3 min walk
  • ‪Cosy Club - ‬1 min walk
  • ‪Wagamama - ‬6 min walk

About this property

Mercure Exeter Southgate Hotel

Family-friendly 4-star hotel with indoor pool
As a guest of Mercure Exeter Southgate Hotel, you'll find an indoor pool, a health club, a hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 151 square feet (14 square meters) and includes conference space. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the family-friendly Mercure Exeter Southgate Hotel. Parking is available for a fee.

This 4-star Exeter hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 151 sq ft of conference space
  • 14 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Interior detail
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  • Free WiFi
  • Restaurant
  • Breakfast available
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Property amenities

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • High chair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 16 per night)
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (44 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (40 inches high)

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Self parking fee: GBP 16.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Mercure Exeter Southgate Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 392 out of 1000 reviews
Rating 8 - Good. 302 out of 1000 reviews
Rating 6 - Okay. 169 out of 1000 reviews
Rating 4 - Poor. 90 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Stayed 1 night in Oct 2025

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic well laced stylish hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, lovely little gym, room a little tired but perfectly serviceable. Good location.
Stayed 4 nights in Aug 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great if paid for the night before- parking charges a little steep- however hotel great, super location and staff very welcoming and professional
Stayed 2 nights in Sep 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent throughout
Stayed 1 night in Sep 2025

10/10 Excellent

Diarmuid

Stayed 1 night in Sep 2025

8/10 Good

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swimming and gym only available at extra £

Disappointing that pool and gym only available at extra charge of £10. This is not explained by hotels.com but in small print on hotel site. Please update info. I also think it is in unreasonable of hotel to charge guests extra. Room modern and comfortable and breakfast and extra cost good
Stayed 1 night in Sep 2025

6/10 Okay

Glyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The reviews online are correct. This hotel does not have functioning air conditioning. Luckily the local temperature was in the low 20s. If it had been high summer it woukd have been unbearable. Fof this hotel to say rooms have AC when they don't and obviously haven’t for a the whole year, is unacceptable. Avoid.
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

First impressions

The reception area is nice, staff is helpfull.The rooms are clean ,but the overall impression of the rooms is that they need updating.It all looked very tired.
Stayed 1 night in Aug 2025

4/10 Poor

Lenroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extra charge, plus extra charge!!!!

Decent hotel, in a pretty much perfect location. Gymnasium usage was complimentary (but the facility wasn't very good). Use of the pool/jacuzzi carried an additional charge, even if you were a hotel guest. Parking also carried an additional charge. Very clever, seeing as guests would be charged to park anywhere else they found nearby.
Stayed 1 night in Aug 2025

8/10 Good

Nigel

Stayed 1 night in Aug 2025

8/10 Good

Martin

Stayed 1 night in Aug 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby, bar and restaurant have an elegant and timeless feel. I loved relaxing on the terrace with a cup of tea and a book. The room was large but my air conditioner didn’t work and the bed felt worn/old. I mentioned it to the desk and they put a mattress topper on the bed which really fixed the issue. The windows opened and in late August with the fan in the room - I was comfortable. The comfort of the rest of the hotel and the fantastic sauna, pool and hot tub made up for the bed and air con to the point that I will definitely stay here again!
Stayed 2 nights in Aug 2025

8/10 Good

Daryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Adam

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Air con rooms is a lie

This was my second stay this year with the last approx 5 months ago. On that occasion, the air conditioning was not working in the more expensive privilege rooms and the staff informed me they knew, and this had been the case for months. With the recent warm weather, I checked the website to make sure the privilege rooms are being listed as including having air conditioning as they are more expensive and in fact, they do confirm this as a feature. Low and behold, five months on there is still no air-conditioning, but they are happy to take your extra money and promote it.
Stayed 2 nights in Aug 2025

4/10 Poor

peter

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stay here quite often on business and unfortunately there seems to be a gradual decline in maintenance and general condition. The air conditioning in the rooms is still not working and in the room I had this time the TV would not function. It’s not a cheap hotel and the service/ food and pool area usually great however the rooms themselves really need some attention.
Stayed 1 night in Aug 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for venturing out into Exeter
Stayed 1 night in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely fuss free comfortable stay

Lovely friendly and helpful staff, comfortable room and good service, coupled to car parking made this our favourite Exeter accommodation.
Stayed 1 night in Aug 2025

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service

Great location shame about the AC

Good hotel, great location. Car park too small get there early to get a space. AC never seems to work, think each room needs an ac service
Stayed 2 nights in Jul 2025

10/10 Excellent

Connor

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

Not good

We had a lovely room and free drinks were put into our fridge everyday but didn’t get any milk or teabags, the bed was awful springs protruding everywhere and I came home with a bad back and pillows were not much better. But the worst thing of all was for 4 nights of our 5 the toilet stopped flushing and we had to call maintenance in for those days , we were told they ordered the correct part but it had not arrived before we left but worse than that was the raw sewage smell in the bedroom, however we were greatful for working air con as we heard a lot of people complaining they had none. We were offered a couple of drinks vouchers but when we went to use them we could only have certain drinks to be quite honest I think they should have at least refunded or gave us some meal vouchers . Was such a shame as we had looked forward to our stay and now I feel even more stressed than before I went
Stayed 5 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness
The hotel is a bit tired but the enthusiasm of the staff made all the difference. The breakfast buffet was first class and I enjoyed using the swimming pool .
Stayed 1 night in Aug 2025

10/10 Excellent

Lauren

Stayed 4 nights in Aug 2025

10/10 Excellent

Will

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. All reception and bar staff really helpful. Room changed instantly when I discovered A Con not working. Bar staff went above and beyond to be helpful. Room v good comfortable bed and lovely bathroom. My second visit at this hotel will use it again.
Stayed 1 night in Jul 2025