Note fondée sur 448 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 avr. 2024
Commentaires de Gestion de l’hôtel
21 mai 2024 par Manager, Gestion de l’hôtel
Hello Fabian, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
par un voyageur
Quick trip
Publié le 5 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
9 mars 2024 par Manager, Gestion de l’hôtel
Hello Donald,We appreciate you choosing our hotel for your stay! We hope to welcome you back soon for another excellent experience.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello Haille, We're sorry to hear your stay fell short of expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns. Your satisfaction is important to us.
par un voyageur
Publié le 3 mars 2024 sur Expedia
More than half the towels were dirty/soiled, there was broken equipment with the air conditioner and there was a lot of questionable plug ins/electric outlets that didn’t look very safe.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello Kaitlyn, We appreciate your feedback and apologize for any inconvenience caused by the towel quality, equipment, and outlets. Your comments will be shared with the relevant teams for review and improvement. The safety and comfort of our guests are our top priorities.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello Davee, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any specific feedback you may have from your stay. We strive to continually improve our services and would appreciate any insights you can provide.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The toilet wasn't working, and the front desk gave me a plunger instead of switching me to a different room. The safety bar on the door was broken so there anyone could enter the room if they had a key card. The fire alarm in the room was missing and needed to be replaced. When I mentioned this to the front desk, they said the staff had taken it down to replace the batteries and must have forgotten to replace it. They said they would fix it tomorrow. Again, they refused to move me to another room.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Manager, Gestion de l’hôtel
Hello Colleen, I'm sorry to hear about the inconveniences you faced during your stay. We appreciate your feedback and will address these issues with our team to ensure our guests have a more comfortable experience in the future. Your comments will help us improve our services for all guests in the future.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
It was clean, staff were friendly, waffle breakfast was good.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Patricia, Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed the cleanliness, friendly staff, and delicious waffle breakfast during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable visit.
par un voyageur
Pictures don’t show the smell
Publié le 19 févr. 2024 sur HotelsThe people are very nice but the property is not. There was a large hole in the bathroom door and a terrible smell throughout the property. Pictures are not accurate.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Manager, Gestion de l’hôtel
Hello Melissa, We appreciate your kind words about our staff. We regret to hear about the issues you encountered during your stay. Your feedback will be shared with the relevant teams. Thank you for bringing this to our attention for further improvement.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Manager, Gestion de l’hôtel
Hello Jason,Thank you for choosing our hotel for your stay. We apologize if we fell short of your expectations. We encourage you to reach out to us directly with any specific feedback so that we can address any issues you may have experienced. We appreciate your support and hope to welcome you back in the future for a better experience.
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We appreciate your perfect rating and are thrilled to hear that you had a wonderful experience during your stay. We strive to provide exceptional service to all our guests and are delighted that we met your expectations. If you have any additional comments or suggestions, please feel free to reach out to us. We hope to welcome you back soon for another fantastic stay.
