4/10 – Médiocre
Leona
1 févr. 2024
Points forts : Propreté
Points faibles : Service et personnel, commodités
The cave overall is a nice stay. For the money I wouldn’t say it’s anything above your average “nice” hotel. The facilities are extremely small and I would class it as a boutique hotel. You can only have 12 or 14 people (I can’t remember exactly) in the pool area at one time and there are only four places to sit down there.
The atmosphere was a little dull.
The staff were friendly, however, as soon as we had an issue everyone became dismissive.
The chlorine chemical levels in the pool were too high and it ruined my husbands swimming shorts. When I reported this at checkout they told me to email in. I emailed twice to get an initial reply and was emailed by Sergio - The General Manager. Sergio has since ignored further emails and have completely dismissed the correspondence.
I have to say, this has been a big disappointment. We spent just under a £1000 with the stay, plus drinks breakfast and dinner for one evening, so to have this level of disrespect shown is the reason for a lower star review.
Leona
Séjour de 1 nuit en janvier 2024