Ratings based on 260 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 15, 2023 on Hotels
Everyone at the hotel is super friendly. I felt warmly welcome. The location is simply superb! The breakfast was good. All the staff is very helpful
Comment from Hotel Management
Nov. 24, 2023 by zeno, Hotel Management
Thank you for your fantastic review!We are all very glad to read such a beautiful comment! Especially, the comment regarding our team is the best compliment that a General Manager can receive and I will be pleased to share it with the entire staff!Zeno, hotel manager & a happy dreamerNEWS 2024!! In January we will renovate six standard rooms to transform them into superior rooms with oak parquet, new furnishings and a new look. We are waiting for you
by A traveller
Posted Oct. 11, 2023 on Expedia
Wonderful stay! Family owned. Friendly greetings & staff. Wonderful breakfast! Great air conditioned rooms. Modern rooms and bathrooms. Highly recommend! Wonderful location too!
Comment from Hotel Management
Oct. 28, 2023 by zeno, Hotel Management
Thank you for your beautiful review and thank you for recommending our hotel!We are really glad you enjoyed your stay with us and appreciated the service provided by our team!Zeno, hotel manager & a happy dreamer
by A traveller
Posted Sep. 9, 2023 on Expedia
I attempted to book this hotel last minute at 11:55PM with my wife and two elderly parents because of unforeseen circumstances. Although I had booked for the date 9/6/23-9/7/23 and checked twice before I booked, the confirmation for booking I received was for the next day. I immediately notified Expedia (literally one minute after booking), and attempted to cancel right away. The agent who helped me contacted the hotel and hotel responded with “do not cancel the hotel and call management in the morning”. We scrambled through the city at midnight to find another hotel for the night as the this hotel was fully booked. We did as they said and called the manager the next morning. To our surprise, we were met with a condescending response that included “why didn’t you cancel immediately, you made us lose a customer, and you are playing a game.” I calmly explain what had happened. Manager hurriedly hung up the call and told us to email as they were very busy doing “check in”at 10:42AM. This is unacceptable, and If anyone runs into a scheduling conflict or issue with a booking I would hope you wouldn’t be accused of “playing a game” to sabotage a hotel. Please be aware of the unprofessionalism by the manager of this hotel. I would highly reconsider booking with this hotel as this kind of issue can happen any moment, and you will be met with such hostile attitude.
Comment from Hotel Management
Sep. 11, 2023 by zeno, Hotel Management
Good morning, I simply ask one thing: was the date change problem created by the hotel or by the online intermediation agency? the problem was created by the intermediation agency, therefore both the negative review and the refund request are to be attributed to the agency and not to the hotel. Because we haven't made any mistakes on our part. And I find it very incorrect that we are blamed for a fault that we do not have.Zeno, hotel manager
by A traveller
Posted Sep. 9, 2023 on Expedia
Incredible location, easy walk to everything, friendly staff, and the view of the castle from the "superior double room with city view" was worth the extra cost. Decent breakfast, though the bread rolls were rubbery both days.
Room was great but we had a couple of issues with the bathroom. The water pressure in the shower was extremely low and the shower door was not closing properly so we ended up with soaked floors and shower mats after every shower.
But overall, great hotel.
Comment from Hotel Management
Sep. 9, 2023 by zeno, Hotel Management
Thanks a lot for writing about your stay and for all the nice words! So good to hear you had a great experience and loved the concept :) I am very sorry for the inconvenience with the shower.Thanks again for taking the time to share your thoughts and we hope to welcome you again soon.Zeno, hotel manager & a happy dreamer
by A traveller
Posted Jul. 28, 2023 on Hotels
Comment from Hotel Management
Aug. 4, 2023 by zeno, Hotel Management
THANKS !!!Zeno, hotel manager & a happy dreamer
by A traveller
Posted May 31, 2023 on Expedia
Perfect Location
Comment from Hotel Management
May 31, 2023 by zeno, Hotel Management
Thanks !!!Zeno, hotel manager & a happy dreamer
by A traveller
Posted May 30, 2023 on Expedia
Staff are awesome and the hotel is beautiful.
Breakfasts are double wow!
Comment from Hotel Management
May 30, 2023 by Max-Front office Manager, Hotel Management
Thanks Mr Hynes,it was a pleasure to welcome you in Ferrara.we are working every day to make our guests feeling like at home in a pleasant and confortable atmospere.Have a good continuation of your holiday in Italy.Enjoy a nice dayMaxFront office Manager
by A traveller
Posted May 27, 2023 on Expedia
Great please to visit
Lot of history of corse and staff are awesome
Comment from Hotel Management
May 30, 2023 by Max-Front office Manager, Hotel Management
Thanks Mr Hynes,it was a pleasure to welcome you in Ferrara.we are working every day to make our guests feeling like at home in a pleasant and confortable atmospere.Have a good continuation of your holiday in Italy.Enjoy a nice dayMaxFront office Manager
by A traveller
Posted Apr. 21, 2023 on Expedia
Location, Location, Location. I paid extra for the view of the Castello, and it did NOT DISAPPOINT. Aside from quality service, a great breakfast with AMERICAN Coffee, exquisite decor (especially the iridescent tiles in the bathroom), and easy walking distance to everything that mattered in Ferrara.
Comment from Hotel Management
Apr. 26, 2023 by zeno, Hotel Management
WOW !!! ThanksZeno, hotel manager & a happy dreamer
by A traveller
Posted Apr. 20, 2023 on Expedia
Great location with direct view of Estene Palace.
Comment from Hotel Management
Apr. 26, 2023 by zeno, Hotel Management
Thanks !!!Zeno, hotel manager & a happy dreamer
