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Helvetia & Bristol Firenze – Starhotels Collezione

5.0 star property
5-star luxury hotel near Piazza di Santa Maria Novella, connected to a rail/subway station

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Photo gallery for Helvetia & Bristol Firenze – Starhotels Collezione

Couples treatment rooms, Turkish bath, body treatments
Presidential Suite Bristol
Lobby
Dinner served, Regional cuisine, alfresco dining
Bar (on property)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Via Dei Pescioni 2, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪3 min walk‬
  • Place, Ponte Vecchio
    ‪5 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪5 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪15 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double or Twin Room (Helvetia)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double or Twin Room (Helvetia)

8.8 out of 10
Excellent
(8 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite (View - Helvetia)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite (View - Helvetia)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Heritage Suite

Heritage Suite

Heritage Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (Helvetia)

Junior Suite (Helvetia)

Junior Suite (Helvetia)

10.0 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room (Bristol)

Deluxe Double Room (Bristol)

Deluxe Double Room (Bristol)

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Bristol

Suite Bristol

Suite Bristol

  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Suite Bristol

Presidential Suite Bristol

Presidential Suite Bristol

  • City view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Junior Suite (Bristol)

Junior Suite (Bristol)

Junior Suite (Bristol)

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Connecting Rooms

1 bedroom, premium bedding, minibar, in-room safe

Room, Connecting Rooms

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Room (Cozy)

Room (Cozy)

Room (Cozy)

  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the area

Florence

City center stay.Within a 10-minute walk of this Historic Centre of Florence hotel, you'll find Piazza di Santa Maria Novella and Piazza della Signoria. Cathedral of Santa Maria del Fiore and Ponte Vecchio are also within half a mile (1 km).

What's nearby

  • Via de' Tornabuoni - 1 min walk - 0.1 km
  • Piazza di Santa Maria Novella - 3 min walk - 0.3 km
  • Ponte Vecchio - 5 min walk - 0.4 km
  • Piazza della Signoria - 5 min walk - 0.4 km
  • Cathedral of Santa Maria del Fiore - 5 min walk - 0.5 km

Getting around

  • Unità Tram Stop - 6 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 9 min walk
  • Florence Airport, Peretola (FLR) - 27 min drive

Restaurants

  • ‪Caffè Gilli - ‬2 min walk
  • ‪Caffè Concerto Paszkowski - ‬2 min walk
  • ‪Hard Rock Cafe Florence - ‬2 min walk
  • ‪GIACOSA - ‬2 min walk
  • ‪Osteria Belle Donne - ‬2 min walk

About this property

Helvetia & Bristol Firenze – Starhotels Collezione

5-star luxury hotel near Piazza di Santa Maria Novella, connected to a rail/subway station
Helvetia & Bristol Firenze – Starhotels Collezione offers its guests a full-service spa, a steam room, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Helvetia & Bristol Firenze – Starhotels Collezione. For a fee, parking is available.

This 5-star Florence hotel is smoke free.

  • 1 building
  • 89 guestrooms or units
  • 6 levels
  • Built in 1894
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Helvetia & Bristol Firenze – Starhotels Collezione offers 89 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Satellite television is provided.

Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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IL Tornabuoni The Unbound Collection by Hyatt
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
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CA $648 total
includes taxes & fees
Mar 11 - Mar 12
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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 60 per day)
  • Limo/town car service
  • Self parking on site (EUR 60 per day)
  • Valet parking on site (EUR 60 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 40 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (31 inch wide door)
  • Handrails in stairways (37 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch TV with satellite channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property's garage will be closed every day from midnight to 7 AM

Access methods

Staffed front desk

Pets

  • Pets: EUR 60 per pet, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 40 per person
  • Self parking fee: EUR 60 per day
  • Valet parking fee: EUR 60 per day
  • Nearby parking fee: EUR 60 per day (1640 ft away)
  • Pet fee: EUR 60 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number IT048017A1JJ5NDZ7I

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Helvetia Bristol Firenze Starhotels Collezione Hotel Florence
Helvetia Bristol Firenze Starhotels Collezione Hotel
Helvetia Bristol Firenze Starhotels Collezione Florence
Helvetia Bristol Hotel Florence
Helvetia Bristol Firenze Starhotels Collezione
Helvetia Bristol Firenze Starhotels Collezione Hotel Florence
Helvetia Bristol Firenze Starhotels Collezione Hotel
Helvetia Bristol Firenze Starhotels Collezione Florence
Helvetia Bristol Firenze Starhotels Collezione
Helvetia & Bristol Firenze – Starhotels Collezione Hotel
Helvetia & Bristol Firenze – Starhotels Collezione Florence
Hotel Helvetia & Bristol Firenze – Starhotels Collezione
Helvetia & Bristol Firenze – Starhotels Collezione Florence
Helvetia Bristol Firenze – Starhotels Collezione
Helvetia Bristol

Helvetia & Bristol Firenze – Starhotels Collezione Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 387 out of 556 reviews
Rating 8 - Good. 118 out of 556 reviews
Rating 6 - Okay. 32 out of 556 reviews
Rating 4 - Poor. 12 out of 556 reviews
Rating 2 - Terrible. 7 out of 556 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

SUSAN

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Alan

Stayed 4 nights in Nov 2025

10/10 Excellent

G

Stayed 1 night in Dec 2025

10/10 Excellent

David John, Hebden Bridge

Stayed 3 nights in Nov 2025

10/10 Excellent

Kevin, portsmouth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The nightly turndown service, front desk attentiveness, clean rooms, and wonderful doormen were all just wonderful.
Stayed 6 nights in Nov 2025

10/10 Excellent

Julienne, Attleboro

Liked: Cleanliness, amenities, property conditions & facilities
We had the most wonderful seven night stay at the Helvetia and Bristol last week. From the moment we entered, we were treated so kindly. The entire staff, from front desk to housekeeping to doormen to restaurant staff, were so warm, friendly, and helpful. The rooms were spacious and gorgeous, and turndown service a delight each night, with slippers laid out for us and chocolates on our pillows. The location was central to everything. Truly, there is not a single negative thing I could say - this is a magical hotel. We’ll be back!
Stayed 8 nights in Nov 2025

10/10 Excellent

january

Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing, property is gorgeous, you must try the spa. Marcus and Anna there were outstanding. Breakfast could have more warm options, and the rooms were a little on the small side but to be expected for a European property. Overall truly a 5 star property.
Stayed 4 nights in Nov 2025

8/10 Good

Leigh

Travelled with family
Liked: Staff & service, property conditions & facilities
The property is gorgeous. The concierge is never around and the staff are not knowledgeable about anything other than dinner reservations. Asking about the Uffizi gallery was a waste of time. For the price, I would have expected a concierge that was available.
Stayed 3 nights in Oct 2025

10/10 Excellent

Debra

Stayed 6 nights in Oct 2025

10/10 Excellent

Daniel, Scottsdale

Everything was excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Excellent spa and restaurant. Excellent staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing staff , Location and room so beautiful
Stayed 1 night in Jul 2025

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities
Italian hospitality at its best - caring, friendly and professional staff, especially helpful was siñor Franchesco who explained everything to us in a very clear way and took good care of us during our 7 day stay Of course for those few people like us who rented a car and drove into Florence it was a nightmare to drive through busy crowded narrow medieval streets to get to the hotel but they have an option to park your car in the nearby garage and bring it on demand Room was cozy, historic and clean ; service at the restaurant was good, so was the breakfast buffet - it would be better if breakfast extended to 11 am instead of finishing at 10:30 for those like us who aren’t early risers / overall staying at Helvetia Bristol was wonderful as was staying in Florence for the entire week/ would definitely recommend!
Stayed 5 nights in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful the staff was great and The room was amazing. Close walk to downtown dinning shopping!!
Stayed 2 nights in Sep 2025

4/10 Poor

Rebecca

Travelled with family
Disliked: Staff & service
Other than the girl who checked me in, everyone who works in this hotel is rude. It is shocking that this is a five star hotel. I had a negative experience at the Spa. The person who showed me around the spa could not articulate and I couldn’t understand a thing she said. And then I used one of the rooms apparently that you have to pay extra for, this nut stood in the door yelling at me while there were other guests there with her. I asked her to please close the door so I could get up and leave and she proceeded to stand there watching me and never offered for me to add the service. It was absolutely jarring and ruined my time there. In addition in the relaxation area there is mold all over the ceiling. It is so disgusting. Later, I ordered tea in the lobby in the evening and I had to wait 15 or 20 minutes and talk to two different people to get some tea to take to my room. The maid did not restock the tea or the sugar in my room. And when we checked out, we left the keys at the front desk. An hour later, I got a very rude call telling me I had to leave the hotel. I had already left. I am disgusted at the lackluster service especially at this price point. I was treated horribly. These people have some kind of Superiority complex bc they think they’re a five star hotel. Well, they’re Not. I will not be back to this hotel because of their rude staff. There’s plenty of competition in the surrounding area.
Spa relaxation area
Stayed 2 nights in Sep 2025

10/10 Excellent

Donna

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

JM

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel and the best most amazing educated concierges ever!! Both of them!! Definitely worth to stay!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blown away by the customer service and attention, location of hotel and the room and spa. We could not have been happier.
Stayed 5 nights in Sep 2025

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PRO: large room and bathroom, CONS:limited closet space and where to put your suitcase.
Stayed 3 nights in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Timeless Gem in the heart of Florence- 5 Star

I recently had the absolute pleasure of staying at the Helvetia & Bristol Firenze, and it was nothing short of a luxurious dream. From the moment I arrived, the service was impeccably warm and professional – the staff went above and beyond to make me feel like royalty, handling every request with a smile and genuine Florentine charm. Whether it was arranging a seamless check-in or offering insider tips on the city’s hidden gems, their attention to detail was truly outstanding. The location is unbeatable – right in the historic center, steps away from the Duomo, Ponte Vecchio, and the Uffizi Gallery. Exploring Florence on foot was effortless, and returning to the hotel each evening felt like retreating to an elegant oasis amid the Renaissance splendor. No need for taxis or public transport; everything was at my doorstep. As for the rooms, they were pure elegance personified. My suite was spacious, impeccably clean, and beautifully appointed with classic Italian furnishings, plush bedding that invited deep relaxation, and modern amenities that blended seamlessly with the historic vibe. The marble bathroom was a spa-like retreat, complete with luxurious toiletries and fluffy robes – I could have happily stayed in forever! While I didn’t have the chance to dine at the hotel’s restaurant this time (next visit, for sure!), everything else about my stay was flawless. If you’re seeking a 5-star experience that captures the
Stayed 4 nights in Sep 2025

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exquisite hotel with absolute luxury and simply the best breakfast buffet we had in all of Italy. We traveled from Venice to Florence and this hotel was a last splurge. It was worth the high price. The room was beautiful in the newer Bristol tower and the spa was relaxing. The best breakfast buffet with cheery staff made our last day so happy.
Breakfast buffet
Breakfast buffet
Stayed 1 night in Sep 2025

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Christopher

Stayed 2 nights in Aug 2025

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel
Stayed 4 nights in Jul 2025