Ratings based on 955 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great value
Posted Jan. 4, 2024 on HotelsOverall it was a good stay. The staff were not warm, but they're polite and do greet you when you come in/go. The room was in good condition, the tv can connect to netflix. The breakfast was great, and the lady who's looking after breakfast was very friendly too. It's almost comparable to some of the 4-star hotels we have stayed at. We enjoyed our stay.
Comment from Hotel Management
Jan. 14, 2024 by Hotel Porta Faenza *** - Florence, Hotel Management
Dear Hsiao Wei,thank you for your contribution! We are sorry to know that you didn't feel the warm of our staff, we usually do our best to assure a wonderful stay to our clients. We are happy to see that you appreciated our breakfast. We really hope to can welcome you again in our hotel in the future.Best RegardsHotel Porta Faenza *** - Florence
by A traveller
Posted Dec. 10, 2023 on Hotels
Fantastic stay ! Great room great location, wonderful breakfast ! Staff was so helpful and kind
Comment from Hotel Management
Dec. 11, 2023 by Hotel Porta Faenza *** - Florence, Hotel Management
Dear Michele,Thank you for your kind words. We are all very happy that you enjoyed your stay in our Hotel!!We really hope to see you again in Florence!!
by A traveller
Posted Dec. 8, 2023 on Expedia
Loved staying here! Perfect spot and very friendly staff. Amazing breakfast. We will be back!
Comment from Hotel Management
Feb. 14, 2024 by Hotel Porta Faenza *** - Florence, Hotel Management
Dear Jeffrey,We thank you for coming to stay with us and we are happy to see you had good time with us and you enjoyed our hospitality
by A traveller
Posted Dec. 5, 2023 on Hotels
Since the room was face to the station and tramway, it was noisy at night. I requested to change and they gave me one the other side, but it was old. So I chose the first one. The breakfast was very nice.
Comment from Hotel Management
Dec. 7, 2023 by Hotel Porta Faenza *** - Florence, Hotel Management
Dear Nahoko,we thank you for your review but our hotel is situated in a pedestrian street, our rooms are not facing the station and the tramway. We hope to can welcome you again in our hotel in the future.Best Regards
by A traveller
Posted Nov. 28, 2023 on Expedia
Old but renovated and a very nice property ❣️
Comment from Hotel Management
Nov. 29, 2023 by Hotel Porta Faenza *** - Florence, Hotel Management
Dear Nahoko,Thank you for your contribution and for choosing our hotel for your stay in Florence
by A traveller
Posted Nov. 2, 2023 on Expedia
Comment from Hotel Management
Nov. 3, 2023 by Hotel Porta Faenza *** - Florence, Hotel Management
Dear Jeffrey,thank you so much for your rate!Best Regards
by A traveller from Glendale
Posted Oct. 31, 2023 on Expedia
Comment from Hotel Management
Nov. 21, 2023 by Hotel Porta Faenza *** - Florence, Hotel Management
Dear Anna,thank you so much for your rate! We really hope to can welcome you again in our hotel in the future.Best Regards
by A traveller
Unhappy
Posted Oct. 28, 2023 on HotelsRoom was dark with no natural light. When we booked on Hotels.com it stated each stay came with s welcome bottle of wine. No one at the hotel seemed to know anything about that. The hotel description stated the hotel is located on a quiet pedestrian walkway. While we we there, we heard jack hammers right outside the hotel entrance. You could only walk single file along the “pedestrian walkway.” It was very noisy and not at all as described. Paying about 500 Euros for two nights was outrageous given the conditions.
Comment from Hotel Management
Oct. 29, 2023 by Hotel Porta Faenza *** - Florence, Hotel Management
Dear Sirs,we thank you for your feedback, as we explained, on your reservation there wasn't any complimentary bottle of wine, it's Hotel's.com that reports the "vip customer" and who has the right to have the complimentary bottle of wine at the arrival. Anyway, after your request, we gave you the bottle. The small double room look out onto internal courtyards and are therefore particularly quiet but a little less bright.At the moment there are some road works until the end of the year, we understand the discomforts but they don't depend to the hotel.We hope to see you again in Florence.Best Regards
by A traveller
Posted Oct. 16, 2023 on Expedia
Great hotel, easy walk from train station. Good location for all the sightseeing.
Comment from Hotel Management
Oct. 17, 2023 by Hotel Porta Faenza *** - Florence, Hotel Management
Dear James,thank you very much for your kind feedback,It is a pleasure for us to learn that you enjoyed your stay with us!!Best Regards
by A traveller
Posted Oct. 16, 2023 on Expedia
Wonderful hotel, friendly staff. The breakfast was the best we had on our 4 week trip they had a good selection. As we took the highspeed rail to Florence it was a short walk to the hotel and then a short walk to the restaurants and other sights.
Comment from Hotel Management
Oct. 17, 2023 by Hotel Porta Faenza *** - Florence, Hotel Management
Dear Polo Claudio,thank you for your contribution and for choosing our hotel for your stay in Florence.We are at your disposal the next time you decide to stay in Florence!Kind Regards
