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The Carlton Hotel

3.0 star property
3-star Victorian hotel perfect for exploring Folkestone

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Photo gallery for The Carlton Hotel

Boats docked in a tranquil marina, surrounded by calm waters and a picturesque town in the distance.
Classic hallway with ornate wallpaper, grand staircase, and chandelier.
Relax in style with plush sofas and armchairs, and enjoy refreshments at the bar.
Classic hotel room with two single beds, desk, and flat-screen TV.
Classic building with a prominent entrance and stairs, situated on a street with a sidewalk.

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Leas Cliff Hall
    ‪3 min walk‬
  • Folkestone Harbour
    ‪10 min walk‬
  • Folkestone Beach
    ‪14 min walk‬

Room options

View all photos for Comfort Double Room, Sea View

Relax in this inviting room with a large bed, flat-screen TV, and ample storage.

Comfort Double Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Enjoy a restful stay in this cozy room featuring a comfortable bed, a convenient desk, and a stylish shelf above.

Single Room

  • 22 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Classic hotel room with two single beds, desk, and flat-screen TV.

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Relax in a serene space with a comfortable bed, flat-screen TV, and a desk near the window.

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Sea View

Cozy retreat with a neatly made bed and a simple, clean design.

Double Room, Sea View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Relax in this serene space with two single beds, a flat-screen TV, and a cozy fireplace.

Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Sea View

Classic hotel room with two single beds, light green walls, and a beautiful painting above the bed.

Twin Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Extra bed)

Cozy retreat with a bed, television, and comfortable seating area.

Double Room (Extra bed)

  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Two single beds with floral-patterned quilts, a nightstand, and a television on a stand, set against a classic backdrop with a chandelier and large mirror.

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

About the area

Folkestone

Seaside stay .Your stay at this hotel will put you steps from Leas Cliff Hall and a 5-minute walk from Lower Leas Coastal Park. Leas Lift and Church of St Mary and St Eanswythe are also within half a mile (1 km).

What's nearby

  • Lower Leas Coastal Park - 1 min walk - 0.0 km
  • Leas Cliff Hall - 3 min walk - 0.3 km
  • Sandgate Beach - 9 min walk - 0.8 km
  • Folkestone Harbour - 10 min walk - 0.9 km
  • Folkestone Beach - 14 min walk - 1.3 km

Getting around

  • Folkestone Central Station - 11 min walk

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪The Bouverie Tap - ‬4 min walk
  • ‪Papa's Fish & Chips - Sandgate Road - ‬3 min walk
  • ‪Butty's - ‬5 min walk
  • ‪Gourmet Kitchen - ‬4 min walk

About this property

The Carlton Hotel

3-star Victorian hotel perfect for exploring Folkestone
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 2 meeting rooms are available.

WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at The Carlton Hotel. Limited free parking is available on a first-come, first-served basis.

This Victorian Folkestone hotel is smoke free.

  • 70 guestrooms or units
  • 04 levels
  • 03 buildings
  • Built in 1880
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Carlton Hotel offers 70 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and hair dryers can be requested.

Languages

English, French, Romanian, Spanish

Similar properties

Boats docked at the pier, offering views of the town and a bridge spanning the water.

Grand Burstin Hotel Folkestone

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
3.5 out of 5, Good, 1,107 reviews
The price is CA $75
CA $90 total
includes taxes & fees
Aug 10 - Aug 11
Grand Burstin Hotel Folkestone

Property amenities

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 140 out of 1006 reviews
Rating 8 - Good. 205 out of 1006 reviews
Rating 6 - Okay. 250 out of 1006 reviews
Rating 4 - Poor. 165 out of 1006 reviews
Rating 2 - Terrible. 246 out of 1006 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities
We enjoyed our two night stay, and would have liked to stay longer. The staff were very pleasant and helpful. Our rooms were clean, beds very comfy and the area was peaceful. Continental breakfast at £7.50 was reasonable and all we wanted, providing tea, coffee, orange and apple juice, cereal, croissants, crumpets and white or brown bread for toasting. Restaurant is clean and pleasant. The general decor of the hotel could do with renewal. Exquisite large stained glass window featuring a beautiful heron (?) , other birds and flowers was viewable from the stairs. We will return !
Stayed 2 nights in May 2025

2/10 Terrible

Glynn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the desk was friendly enough however no security and poor service at the bar as the man on the desk was clearing running it by himself .
Stayed 1 night in May 2025

8/10 Good

Matthew

Business traveller
Liked: Staff & service

Tired but worth the money paid.

Used for placing an employee for the week. Asked them their honest opinion and they were quite impressed for the loney. Yes its a bit tired, a bit worn but for £30 a night it was very acceprable and we will be returning to using the hotel for the member of staff based upon their own request.
Stayed 4 nights in Apr 2025

6/10 Okay

Mick

Travelled with partner
Liked: Staff & service, amenities
Shower didn't work could not get hot water
Stayed 6 nights in Apr 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities
This hotel retains some of its old charm and doesn't have the same flat, grey and white modernised look like so many hotels these days.
Stayed 3 nights in Apr 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

DAVID

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Great location. The decor was a little dated, and smoke smells on the stairwell, but very convenient 1 night stop. The room had everythjng we needed.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is perfect for anyone watching their ££s. £33 c
Stayed 1 night in Apr 2025

10/10 Excellent

Joy

Stayed 1 night in Apr 2025

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Comfort and Cleanliness missed the mark

I recently stayed at this hotel, and it was a deeply disappointing experience. The “deluxe” family room advertised on Hotels.com was far from what the photos depicted. The bed had a pronounced dip in the center, suggesting significant wear and tear. To make matters worse, the shower lacked a latch to hold the showerhead, making it almost unusable. The inconveniences didn’t stop there—they required guests to provide a card at reception just to use a hair dryer. Parking was inadequate, with far too few spaces to accommodate all guests. Upon entering the room, I couldn’t shake the uncomfortable sensation—it even felt as though my skin began to itch. The final straw was discovering someone’s long blonde curly hair on the duvet. If you’re passing through en route to Le Shuttle, my advice would be to spend a little more and choose a hotel where cleanliness and comfort are prioritized. This is not somewhere I’d recommend staying.
Stayed 1 night in Apr 2025

6/10 Okay

Matthew

Folkestone

A nice place for a stop off for the eurotunnel, about 10 to 15 mins away.
Stayed 1 night in Apr 2025

6/10 Okay

James G Mandeville

Business traveller
Stayed 1 night in Apr 2025

8/10 Good

Peter

Travelled with family
Stayed 1 night in Apr 2025

4/10 Poor

Thelma

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Sarper

Liked: Cleanliness
Location was great Price was good Bedding needs improvement
Stayed 3 nights in Apr 2025

6/10 Okay

Damian

Stayed 4 nights in Apr 2025

6/10 Okay

Deborah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was far too bright, curtains were pretty much useless as even when open, there was no change in the light within the room at night. The general noise in the entire place was loud so didn’t make for an easy night sleep. Great location overlooking the sea. Car park could do with a decent tarmac job and lanes bays
Stayed 1 night in Apr 2025

8/10 Good

LINDA

Travelled with partner
Liked: Staff & service
good location. comfortable room and great staff
Stayed 2 nights in Apr 2025

8/10 Good

steffen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Just needed for the tunnel early the next morning with parking. Ticked the box.
Stayed 1 night in Apr 2025

2/10 Terrible

Marildo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the area its good... The hotel its very very bad... No hot water on 102 room Dirty behind imagination Smells like hell See view window like prison.. The room it was cut in the middle and centre of the window.. I fell sorry for the owner he has a very good location but the hotel needs investment to be in minimum condition
Stayed 1 night in Apr 2025

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Get what you pay for.

The staff was very helpful, but the rooms are very outdated and not very clean, but you can't complain about the price.
Stayed 1 night in Apr 2025

6/10 Okay

Jeanette

Travelled with family
Disliked: Property conditions & facilities
Great location
Stayed 1 night in Apr 2025

8/10 Good

Amanda

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Michael

Stayed 2 nights in Mar 2025