Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 avr. 2024
Very nice
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Amy, Gestion de l’hôtel
Thank you for taking the time to submit a review! I am so pleased to hear you enjoyed your stay with us!We sincerely appreciate your feedback & look forward to serving you in the future!
par un voyageur
Publié le 11 mars 2024
Commentaires de Gestion de l’hôtel
31 mars 2024 par Amy , Gestion de l’hôtel
Thank you for taking the time to submit a review. It is always a pleasure to receive positive feedback!We look forward to serving you again in the future!
par un voyageur
Publié le 7 mars 2024 sur Expedia
The staff was outstanding and always provided a pleasant experience when I interacted with them. The customer service provided at the restaurant/bar was top notch. Unfortunately during my week long stay, a couple of distractors soured my experience: A roach was found in the main living area of my room. To the hotel's credit, I was promptly switched to another room and worked to rectify the situation. Lastly, for a period of two days, the hotel had issues with the fire alarm and that negatively impacted my ability to sleep and get proper rest.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Amy, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Fire alarm went off 6 times between midnight and 7 am had to evacuate and the fire department never even showed up. Power surged multiple times
Commentaires de Gestion de l’hôtel
4 mars 2024 par Amy , Gestion de l’hôtel
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur de Melbourne
Publié le 1 mars 2024 sur Expedia
The bed was comfy and it had several amenities. I’m sure this was just a system issue, but the fire alarm went off four different times. I would stay again because of the location.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Amy, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 mars 2024 par Amy , Gestion de l’hôtel
Thank you for taking the time to submit a review! We appreciate your feedback.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Loved the style of this older hotel downtown. It has an onsite restaurant in the atrium which was spacious as well as a full bar. The focal point of the atrium was the cascading water feature on the outside of the scenic elevators. The room was spacious and clean. The bed was very comfortable. The king room featured a brand new walk in shower which was nice. Would stay there again if attending an event downtown. Price was reasonable. Had to wait about 15 minutes for the receptionist to show up when i first checked in around 4:00 p.m.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Amy, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
par un voyageur de Mt Pleasant
Publié le 21 févr. 2024 sur Expedia
When I stepped into the elevator is was dirty. Glass was not clean, finger prints everywhere and just not what I expect from a Wyndham hotel. My room smelled musty and when I pulled the curtain back there had been an obvious water leak with Black mold. I told the front desk and asked for a different room. I was immediately given a new room. When I arrived in my new room it looked like my 10 year old son made the bed. The hotel is older but it doesn’t mean you can’t wipe the scoff marks off the door or hallway walls. Take some pride in your establishment.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Amy , Gestion de l’hôtel
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Large room, comfortable bed, in cute downtown
Publié le 19 févr. 2024 sur Hotelsthis is a pretty nice hotel for the price. It's conveniently located to cute downtown shops and eateries, and is right next door to the convention center. We had a king size bed with a coach and the room was huge. They have converted the vanity area into a coffee bar and put a small sink in to the enclosed bathroom with the toilet and sink, making it super squished. this worked for just me and my husband, but wouldn't have worked well had we had our kids with us. Bed was super comfortable and parking is free, so we would definitely stay here again. Also, other reviews mentioned the noise from the open area and there is definitely noise on the weekends - if you are sensitive to that, bring something to cancel the noise out.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Amy, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Amy, Gestion de l’hôtel
Thank you for taking the time to submit a review. We appreciate your feedback!
