Unhelpful and rude staffs who donât tell the truth. Please stay away from this hotel. The worst hotel that I have ever stayed in. If you experience an issue in the hotel, the staffs will do a runaround with you. Very dishonest individuals.
There were hairs and crumbs in the bed, which tells me the cleaner was either snacking while cleaning or they didnât change the sheets. Room was dusty. There were crusty millipede worms on the floor, which means they didnât run a vacuum recently. There was no hot water or hot coffee in the lobby when we arrived. We did arrive later in the evening; however, my experience with Hilton hotels is very consistent and having these amenities available 24/7 is very standard and expected. There wasnât a microwave in the room, which is also pretty typical. Lastly, as a former BNB host for hundreds of clients and as a frequent Hilton customer, there were only 2 towels. Itâs generally expected that there be 2 towels per guest. My biggest complaint is the cleanliness. Clean sheets and vacuuming and dusting go a very long way!
Room was clean and spacious. Bed was comfortable.
But breakfast was terrible as no hot dish was there. Just bagels and hard boiled eggs with shell on.
Customer service was non existing as the reception person didn't have mannerism to welcome guests. She ignored my repeated request to make a fresh pot of coffee. i won't stay at this property again. Very disappointed with this sought of property under Hilton banner
Stayed overnight for a concert. The hotel room was nice and clean with comfortable beds. A bit more offerings for breakfast would have been great, but it was ok.
Weâve stayed here several times when we visited Fort Wayne and itâs always been great. Itâs comfortable and clean. The only thing is the breakfast selection is lacking but not terrible.
This is the worst hotel we ever stayed at. The staff was very rude when we asked for housekeeping service. They only came one time during our 4 day stay and we have to ask repeatedly for towels and other supplies. They are just using the nsme of Hilton but it is nothing but a cheap third grade motel. Stay away from this property
The elevator floor doesnt lught up. The elevator button is not secure to the wall. The bathroom door qould not stay shut or lock. The room shook when someone walked down the hall. The receptionist that checked us in seemed very irritated.