Note fondée sur 754 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 mars 2024
The six nights my sister and I stayed at the hotel 🏨.we can’t say enough. As we both said awesome. Our room staff breakfast time . We will stay there again. And recommend it to our other relatives and friends who are about to visit relatives who live in Mansfield and Dallas . Kudos. Thank you .
Commentaires de Gestion de l’hôtel
27 mars 2024 par Shawn , Gestion de l’hôtel
Dear Charles,Thank you so much for your wonderful review! We're thrilled to hear that you and your sister had such an awesome experience during your six-night stay with us. It's fantastic to know that everything from our room accommodations to our breakfast service exceeded your expectations. Your recommendation to your relatives and friends means a lot to us, and we can't wait to welcome you back for another enjoyable stay in the future. Kudos to you for choosing us, and thank you for your kind words and support!
par un voyageur
Bad smell
Publié le 17 mars 2024 sur HotelsOur AC made this awful noise every time it kicked on. The hotel had a bad smell throughout. Breakfast wasn’t edible and there were no options. This stay should not have cost me $170. There were no hooks in the bathroom and no shower dispensers.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Shawn, Gestion de l’hôtel
Dear Erica,We sincerely apologize for the inconvenience and disappointment you experienced during your stay with us. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences. We're deeply sorry to hear about the issues with the AC noise, unpleasant odor, and breakfast quality. Rest assured, we will address these concerns promptly with our maintenance and housekeeping teams to ensure such issues are resolved immediately. Regarding the price, we understand your concern and will review our pricing policies to ensure fair value for our guests. As per brand standard, we are not required to have hooks in the bathroom. However, we'll take your suggestions regarding bathroom amenities into consideration for future improvements. We appreciate your patience and understanding and hope to have the opportunity to regain your trust with a better experience in the future.
par un voyageur
Publié le 14 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 mars 2024 par Shawn, Gestion de l’hôtel
Dear Shanta,We're absolutely thrilled that you had such an amazing stay with us. Providing exceptional experiences for our guests is what we strive for, and we're delighted to hear that we hit the mark during your visit. Your glowing feedback means the world to us, and we can't wait to welcome you back for another outstanding stay in the future! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.
par un voyageur
1 Night Stay in Mansfield
Publié le 14 mars 2024 sur HotelsQuick stay while in Mansfield visiting family.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Shawn, Gestion de l’hôtel
Dear Russell,We're absolutely thrilled that you had such an amazing stay with us. Providing exceptional experiences for our guests is what we strive for, and we're delighted to hear that we hit the mark during your visit. Your glowing feedback means the world to us, and we can't wait to welcome you back for another outstanding stay in the future! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.
par un voyageur
Highly recommended hotel
Publié le 4 mars 2024 sur HotelsCan’t say enough about this hotel! Clean, comfortable, close to restaurants and shopping. Came for a wedding and needed early arrival to get ready. They went above and beyond to have our rooms available early. Staff so friendly and accommodating. Room spacious, clean, and quiet! Close to highway but never heard any road noise. Breakfast good. Friendly, efficient check in and out. Would definitely recommend and stay again.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Shawn, Gestion de l’hôtel
Dear Elizabeth,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your stay at our hotel exceeded your expectations in so many ways.Ensuring that our guests have a comfortable and memorable experience is our top priority, and we're delighted to know that our efforts, from accommodating your early arrival to providing a clean and quiet room, made your stay enjoyable.Your kind words about our staff's friendliness and efficiency truly mean a lot to us. We take pride in delivering excellent service, and we're glad to hear that it made a positive impact on your stay.We appreciate your recommendation and look forward to welcoming you back during your next visit to the area. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.
par un voyageur
Publié le 3 mars 2024 sur Expedia
I appreciated their service for my four days staying there :) I had such a peaceful time there and honestly would come again if I needed to
Commentaires de Gestion de l’hôtel
4 mars 2024 par Shawn, Gestion de l’hôtel
Dear Victoria,Thank you very much for your kind words and for choosing to stay with us for four days! We're delighted to hear that you had such a peaceful and enjoyable experience during your time at our hotel.Ensuring our guests' comfort and satisfaction is our utmost priority, and we're thrilled that our service met your expectations. Your feedback is truly appreciated, and knowing that you would consider staying with us again is the best compliment we could receive.We look forward to the opportunity to welcome you back whenever your travels bring you our way again. If there's anything specific you enjoyed or if there are any ways we can further enhance your experience in the future, please feel free to let us know.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
We had an amazing stay!
My mom left items and they provided excellent service returning them back to us!!
Commentaires de Gestion de l’hôtel
4 mars 2024 par Shawn, Gestion de l’hôtel
Dear Myisha,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you had an amazing stay at our hotel.Ensuring that our guests feel well taken care of is our top priority, and we're delighted to hear that our team provided excellent service in returning your mom's items to you. We understand the importance of personal belongings, and we're glad we could assist in reuniting you with them.Your kind words mean a lot to us, and we're grateful for the opportunity to have been of assistance during your stay. Should your travels bring you back to our area in the future, we would be honored to welcome you back for another memorable experience.If there's anything else we can do to enhance your future stays or if you have any further feedback to share, please don't hesitate to reach out to us.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Shawn, Gestion de l’hôtel
Dear Raymond, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Mansfield TX. Your feedback about the guestroom and overall service is important to us. Our team is glad to know that you liked and enjoyed our cleanliness and upgrades of the guestroom. We will continue improving our qualities and services based on the feedback you provided. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Once again thank you for your time and we appreciate your business.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Shawn, Gestion de l’hôtel
Dear Keli,Thank you for taking your valuable time to provide a feedback about your stay. We're delighted to hear that you enjoyed our services, qualities and well taken care of during your stay. Our team strives to create a welcoming and friendly environment for all our guests, and we're thrilled that we were able to exceed your expectations. We appreciate your feedback and rating and look forward to welcoming you back in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. Safe travels!
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Shawn, Gestion de l’hôtel
Dear Caretha,We're absolutely thrilled that you had such an amazing stay with us. Providing exceptional experiences for our guests is what we strive for, and we're delighted to hear that we hit the mark during your visit. Your glowing feedback means the world to us, and we can't wait to welcome you back for another outstanding stay in the future! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.
