Note fondée sur 267 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,0 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 févr. 2024 sur Expedia
It was disgusting, didn’t even stay there it was so nasty. Mold in the bath tub, stained sheets etc. I would like a full refund
Commentaires de Gestion de l’hôtel
4 mars 2024 par Guest Relations, Gestion de l’hôtel
Dear Preston,What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value we pride ourselves on. Please accept our sincere apologies for our shortcomings, and know we will give our property and rooms the extra care they deserve. We will also make sure that our housekeeping efforts improve moving forward. Thank you, and please consider returning down the line for a better experience.
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Silence
par un voyageur
Publié le 5 févr. 2024 sur Hotels
par un voyageur
Publié le 17 janv. 2024 sur Expedia
The lock was missing in door like it was kicked in and it was filthy ,hair all over even in bed
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Guest Relations , Gestion de l’hôtel
Dear Rose,Guest feedback aids our team's efforts to ensure our accommodations and services meet all expectations. However, it appears we have some work to do. Our housekeeping and maintenance teams will be made aware of your comments and ensure your room is in tip-top shape. During your future stay with us, be sure to share anything that may be less than perfect so our team can find a solution for you and guarantee you have a great experience. Thank you, and safe travels.
par un voyageur
Publié le 12 janv. 2024 sur Expedia
par un voyageur
Publié le 20 déc. 2023 sur Expedia
WORST HOTEL IN PA,NO LIE! Ive stayed in over at least 40places,some have been a lil passed their prime,but for the cheaper rates,I expect & actually accept this fact of life.But they charging $90 for trash! Innkeeper "Lenny" (yea right) is rude,uncooperative,greedy & SHADY as a Shadow!Watch for double-billing as well as ridic charges for "damages".Place should be INVESTIGATED & SHUTDOWN
Commentaires de Gestion de l’hôtel
25 déc. 2023 par Guest Relations, Gestion de l’hôtel
Dear Joshua,Your comments will be reviewed with our team to ensure stellar service is always provided. If you have any billing concerns, please reach out to us offline so that we can better assist you. While we may be older, we still believe our guests can find comfort with us. However, your feedback will be considered. Safe travels, and we hope you will consider returning so we can demonstrate our true caring spirit of hospitality the next time your travels bring you back this way.
par un voyageur
Publié le 13 nov. 2023 sur Expedia
Room was dirty and very poorly maintained. The toilet kept running and the shower didn't drain. Bedding had stains on it. The sliding door to the outside was secured by a nail hanging on a chain.
Commentaires de Gestion de l’hôtel
17 nov. 2023 par General Manager, Gestion de l’hôtel
Dear Matthew,Thank you for bringing your concerns to our attention regarding our accommodations. Rest assured, your feedback is important to us and will be shared with the respective teams as we take action to ensure we uphold our high-quality standards with our property. In the future, we hope you consider returning and giving us another chance to change your perceptions.
par un voyageur
Publié le 1 nov. 2023 sur Expedia
No microwave oven
Commentaires de Gestion de l’hôtel
4 nov. 2023 par Ninah, Gestion de l’hôtel
Hi!Sorry for your any inconvenience when i am not here I really apologize fir that but its our brand standard requirement microwave in breakfast area. So we will keep quality of our brand standards. Thanks for your kindness too. Ninah,GM
par un voyageur
Not bad for an overnight stay
Publié le 13 oct. 2023 sur HotelsWe were on second floor FYI there is no elevator. Dragging our luggage with wheels upstairs was chore and created lots of noise. Beds were comfortable had clean linens bathroom could have been cleaner. The stained shower curtain and chipped toilet seat both definitely needs to be replaced. Very sparse amenities did provide soap, tissues and plastic cups, we appreciated having room fridge and small table with chairs. Not sure if food/beverages were offered following morning we had very tasty breakfast at a nextdoor restaurant.
Commentaires de Gestion de l’hôtel
14 oct. 2023 par Ninah, , Gestion de l’hôtel
Hi!Sorry for your any inconvenience when I am not here I really apologize for that. hopefully rest your stay is super stay . Thanks for your business and kindness too.Ninah,GM
par un voyageur
Very expensive for what the quality you pay
Publié le 8 oct. 2023 sur HotelsThe room was dirty could of been cleaned a little better. Wall paper was coming off in the the shower. Toilet seat was loose. Shims sticking out under the toilet. Carpet needed to be swept. Spider web in the corner where the heater is. Hole in the bathroom door. Shower curtain rod was fall off. Laminate was coming of the night stands
Commentaires de Gestion de l’hôtel
9 oct. 2023 par Ninah, Gestion de l’hôtel
Hi! Sorry for your any inconvenience when i am nit here i reallyl appolozize for that. I am going to schedule and have meeting with housekeeper and staff to keep neat and clean and keep quality of the brand standard. Also thanks for your Bussi and kindness too.Ninah,GM
