Ratings based on 24 Guest Reviews

Hear it directly from our travellers
4.7 out of 5
90% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

Posted Feb. 17, 2020 on Hotels
If we come to Fuzhou again, we will choose this hotel as we love the position of the hotel. We love to walk along the lakeside walk every night
5 out of 5
by A traveller

This traveller left a rating score only Posted Dec. 12, 2019 on Expedia
5 out of 5
by A traveller

This traveller left a rating score only Posted Oct. 26, 2019 on Expedia
5 out of 5
by A traveller

Posted Oct. 11, 2019 on Expedia
This hotel locates by the West Lake and we have quick access (very close to the entrance) to the wooden trail surrounded the lake. Rooms we stayed on 19th and 20th floor are clean and very quiet. The service is the best as they anticipated your needs and go above and beyond to meet them. The response time to our requests are usually within 10-15 minutes. Same day laundry services.
5 out of 5
by A traveller

Posted Aug. 17, 2019 on Hotels
Quiet and peaceful hotel by the lake. Good facilities such as swimming pool, gym, sauna. Comfortable bed. Have both bathtub and shower in room's toilet. Required to walk a little distance find food.
4 out of 5
by A traveller

Good place

Posted Jan. 23, 2019 on Hotels
It’s a great place to stay. We stayed on 18th floor facing Xihu. Nice view. Room is spacious, clean and tidy. Staff friendly, helpful and speaks English too.
Comment from Hotel Management
Mar. 14, 2019 by 西湖大酒店, Hotel Management
Thank you for choosing our hotel, and thank you for your compliments to our hotel.It has always been our goal to satisfy our guests, with your approval and support,We will make greater efforts to improve our service .We look forward to seeing you again!
4 out of 5
by A traveller from New York

Posted Nov. 22, 2018 on Hotels
Beautiful hotel and room on the lake with a delicious breakfast.
Comment from Hotel Management
Jan. 6, 2019 by 西湖大酒店, Hotel Management
感谢您下榻福州西湖大酒店!能为您带来良好的入住感受,是我们的荣幸。感谢您的支持,我们尽力为所有宾客带来贴心服务,让您在西酒的时光更温馨舒适。衷心期待您的再次光临
5 out of 5
by A traveller

Posted Nov. 22, 2018 on Hotels
Comment from Hotel Management
Jan. 6, 2019 by 西湖大酒店, Hotel Management
感谢您的厚爱并期待您的再次光临。谨代表西酒全体员工祝您工作顺利,旅途愉快!
4 out of 5
by A traveller

good stay

Posted Aug. 28, 2018 on Hotels
good after renovation. great location, good service, and good room size.
5 out of 5
by A traveller

This traveller left a rating score only Posted Apr. 5, 2023 on Hotels