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Edgewater Hotel - Gatlinburg

3.0 star property
3-star hotel near Ripley's Aquarium of the Smokies

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Photo gallery for Edgewater Hotel - Gatlinburg

Indoor pool, outdoor pool
Standard Room, 2 Queen Beds (Riverside) | Terrace/patio
Desk, iron/ironing board, free WiFi, bed sheets
Free daily continental breakfast
Front of property - evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking available
  • Gym

Explore the area

View in a map
402 River Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪3 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Gatlinburg Convention Center
    ‪4 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Riverside)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds (Riverside)

9.0 out of 10
Wonderful
(221 reviews)
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Romantic Room, Jetted Tub (Queen Bed)

Romantic Room, Jetted Tub (Queen Bed)

Romantic Room, Jetted Tub (Queen Bed)

9.2 out of 10
Wonderful
(35 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Handicapped Mountainside

Standard Room

King Handicapped Mountainside

9.4 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for King Room with River View

Room

King Room with River View

9.0 out of 10
Wonderful
(42 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mountainside

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Mountainside

8.8 out of 10
Excellent
(241 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Gatlinburg

Downtown Gatlinburg stay.At this Downtown Gatlinburg hotel, you'll be within a 5-minute walk of Ripley's Aquarium of the Smokies and Gatlinburg SkyPark. Anakeesta and Ole Smoky Moonshine Distillery are also within half a mile (1 km).

What's nearby

  • Gatlinburg SkyPark - 3 min walk - 0.3 km
  • Ole Smoky Moonshine Distillery - 4 min walk - 0.4 km
  • Ripley's Aquarium of the Smokies - 4 min walk - 0.4 km
  • Gatlinburg Convention Center - 4 min walk - 0.4 km
  • Anakeesta - 6 min walk - 0.5 km

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Sugarlands Distilling Co. - ‬5 min walk
  • ‪Puckers Sports Bar - ‬4 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬4 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬4 min walk
  • ‪Subway - ‬4 min walk

About this property

Edgewater Hotel - Gatlinburg

3-star hotel near Ripley's Aquarium of the Smokies
Edgewater Hotel - Gatlinburg offers its guests an indoor pool, an outdoor pool, and a fitness center. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is served daily. A terrace, a vending machine, and a fireplace in the lobby are also featured at the business-friendly Edgewater Hotel - Gatlinburg. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Gatlinburg hotel is smoke free.

  • 1 building
  • 205 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Continental breakfast (free)
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Edgewater Hotel - Gatlinburg offers 205 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 16.46 per day)
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Fishing
  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 26 2025 to October 26 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are available for USD 20.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 16.46 per day
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in each accommodation.

Property is also known as

Edgewater Gatlinburg
Edgewater Hotel
Edgewater Hotel Gatlinburg
Gatlinburg Edgewater
Gatlinburg Edgewater Hotel
Hotel Edgewater
Edgewater Gatlinburg
Edgewater Hotel Gatlinburg
Edgewater Hotel - Gatlinburg Hotel
Edgewater Hotel - Gatlinburg Gatlinburg
Edgewater Hotel - Gatlinburg Hotel Gatlinburg

Reviews

Edgewater Hotel - Gatlinburg Reviews

8.8

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 1372 out of 2503 reviews
Rating 8 - Good. 693 out of 2503 reviews
Rating 6 - Okay. 309 out of 2503 reviews
Rating 4 - Poor. 80 out of 2503 reviews
Rating 2 - Terrible. 49 out of 2503 reviews

Reviews

10/10 Excellent

Trenton

Stayed 2 nights in Sep 2025

10/10 Excellent

Anna

Stayed 1 night in Sep 2025

8/10 Good

MICHELLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was clean, staff was pleasant and we used the pool.
Stayed 1 night in Sep 2025

10/10 Excellent

Mandi

Stayed 2 nights in Aug 2025

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it, everything was walkable and convenient
Stayed 3 nights in Aug 2025

8/10 Good

Richie

Stayed 3 nights in Aug 2025

10/10 Excellent

Dorthy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

ANDREA

Stayed 2 nights in Aug 2025

4/10 Poor

JOHN

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Only thing good is In a good location. Parking garage is a nightmare to park in. Elevator is also a nightmare. My balcony door only has a small aluminum bar that is not very sturdy holding it closed. No lock what so ever. Beds are horrible to sleep in. Not comfy at all. On day of checkout was getting everything together way before checkout and housekeeping opens my door and closes it back after they realize we were in there. Hotel is really outdated and old dingy looking. Had a piece of bread that had been in floor behind the chest for a very long time. Cost is way too much for what it is.
Stayed 2 nights in Aug 2025

8/10 Good

Sheena

Liked: Staff & service
Centrally Loca
Stayed 2 nights in Aug 2025

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a bad place to stay

It was not a bad place to stay. The kids enjoyed the pool had a water slide.2 hot tubs 1 was broken. The room was clean. The bathroom needs to be updated shower is small same with the toilet blow dryer didnt work. But other than that the staff was great. Id stay agian
Stayed 4 nights in Aug 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest hotels I’ve ever stayed in. Passed the white glove test . Beds comfortable, room very clean no odors . Very pleasant to the eyes and nose . Best location & surprisingly a fordable ! I’m definitely staying again
Stayed 2 nights in Aug 2025

2/10 Terrible

Dadhich

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The breakfast was awful, despite all the advertising of hot and cold breakfast. It took forever to refill the stuff, quality of food was unacceptable. The room was relatively clean but they were short in clean towels and for every item we had to go downstairs. This was even worse with the terrible function of elevators. I don’t recommend it.
Stayed 2 nights in Aug 2025

8/10 Good

Kalyan Chakravarthy, Fuquay Varina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything is good except some sort of maintenance need to be improved. It’s became old and should improve.
Stayed 1 night in Aug 2025

6/10 Okay

Ashleigh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not very clean

We didn’t have any issues. The only feed back I would provide is the parking pass paper work with the price you sign needs to be updated to the current price , our room was not cleaned my toddler found an empty Cason’s bottle , I found a used razor in the shower. And the. Room smelled awful. Cleaning needs to better.
Stayed 2 nights in Aug 2025

4/10 Poor

Scott

Disliked: Property conditions & facilities

Good location but nothing else is good.

The hotel is in dyer need of maintenance and updating. We had to pay $15 per day for parking which was ridiculously tight. The elevators took forever to arrive. From tge driveway to the rooms, it looks like nothing has been maintained since the 80's. The beds were clean but made a lot of noise. The breakfast was a typical hotel breakfast. Location to the strip is convenient but that is about the only plus of the hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Getsway

My husband and I went for a long weekend. It was very relaxing and enjoyable. The room had plenty of towels and wash cloths. The ice machine was not far from the room. The fridge kept our drinks chilled to perfection. The breakfast options were more than i expected with eggs, biscuits, gravy and sausage as some of the items available. The coffee tasted great. Would stay there again.
Stayed 2 nights in Aug 2025

8/10 Good

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and conveniently located in downtown Gatlinburg. Everything is walking distance. The room was very nice and clean, pools were decent too. The only downside is that parking is not included with the booking of a room.. They charge $16 to park per DAY!! You will be spending close to $40 just to park for a weekend at this location.
Stayed 1 night in Aug 2025

4/10 Poor

Jason

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
We were really excited to stay in this location as it is very convenient to all of Gatlinburg. The rooms are very clean. The people who check you in are very nice and knowledgeable. However if you drive a taller vehicle there is limited and very tight parking and if you wish to park in an open lot 2 blocks from the hotel it is an extra $16 per night. There is no ventilation in the elevators. There are two elevators total and a set of stairs at each end of the buiding. The fourth floor begins the accommodation s. The pool is very small for the size of the hotel and extremely humid. Our room did not have a ventilation fan in the bathroom and if you have a double bed room there is not much room to go out onto the balcony on the river side.
Stayed 1 night in Aug 2025

10/10 Excellent

Molley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We always have a wonderful stay here. The beds are comfy and the rooms are cozy and a delicious full breakfast in the mornings.
Stayed 1 night in Aug 2025

8/10 Good

Margaret

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

8/10 Good

melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The trip was great. The hotel and staff nice. Parking sucks. Great location
Stayed 2 nights in Aug 2025

6/10 Okay

Dawn

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Felt outdated. Pool was over run with unsupervised children. Horrible smells in areas. Mattresses need replacement there were "holes" formed in the springs. Breakfast was good and employees over it were very attentive.
Stayed 2 nights in Aug 2025

10/10 Excellent

Misty

Liked: Amenities
The only issue was make sure when you are booking to make sure they give you correct room. I booked a riverside room and was told they didn’t have that for me and there wasn’t anything they could do knowing I paid extra. Frustrating to say the least. Our view was a wall on the side of the hill behind the hotel.
Stayed 2 nights in Aug 2025