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Gatlinburg View Lodge

Hébergement 2.5 étoiles
HĂŽtel prĂšs de Parc national des Great Smoky Mountains Ă  Gatlinburg

Choisissez des dates pour afficher les prix

Galerie de photos de l’hĂ©bergement Gatlinburg View Lodge

Extérieur
Extérieur
Chambre quadruple Standard | Bureau, espace de travail pour ordinateurs portables
Restaurant familial
Chambre classique, 1 trÚs grand lit, non-fumeur | Salle de bain | Articles de toilette (gratuits), séchoir à cheveux, serviettes fournies

Avis

8,2 sur 10 – 
TrĂšs bien

Commodités populaires

  • Stationnement compris
  • Wi-Fi gratuit
  • Climatisation
  • Services d’affaires

Explorez la région

Afficher sur la carte
602 East Pkwy, Gatlinburg, TN, 37738
  • Place, Parc Ă  thĂšme Anakeesta
    â€Ș18 min Ă  pied‬
  • Place, Aquarium Ripley’s Aquarium of the Smokies
    â€Ș19 min Ă  pied‬
  • Place, SkyPark
    â€Ș3 min en voiture‬
  • Airport, Knoxville, Tennessee (TYS-McGhee Tyson)
    â€Ș70 min en voiture‬

Options de chambre

Afficher toutes les photos pour ce type de chambre : Chambre classique, 1 trÚs grand lit, non-fumeur

Chambre classique, 1 trĂšs grand lit, non-fumeur | Bureau, espace de travail pour ordinateurs portables

Chambre classique, 1 trĂšs grand lit, non-fumeur

8,2 sur 10
TrĂšs bien
(55 avis)
  • 33 mÂČ
  • 1 chambre
  • 2 personnes
  • 1 trĂšs grand lit

Afficher toutes les photos pour ce type de chambre : Chambre quadruple Standard

Chambre quadruple Standard | Bureau, espace de travail pour ordinateurs portables

Chambre quadruple Standard

7,2 sur 10
Bien
(42 avis)
  • 33 mÂČ
  • 1 chambre
  • 4 personnes
  • 1 trĂšs grand lit et 2 lits superposĂ©s (grands jumeaux)

D’autres options intĂ©ressantes

Publicité

Quality Inn Creekside - Downtown Gatlinburg

Centre-ville de Gatlinburg
  • Piscine
  • DĂ©jeuner compris
  • Animaux de compagnie acceptĂ©s
  • Wi-Fi gratuit
3.2 sur 5, 1 102 avis
Le prix est de 69 $ CA
93 $ CA au total
(taxes et frais compris)
Du 21 mai au 22 mai
Quality Inn Creekside - Downtown Gatlinburg

À propos du quartier

Gatlinburg

À Gatlinburg .À moins de 3 km de hîtel à Gatlinburg, vous trouverez Parc à thùme Anakeesta et Aquarium Ripley’s Aquarium of the Smokies. SkyPark et Distillerie Ole Smoky Moonshine sont à moins de 3 km.

À proximitĂ©

  • Parc Ă  thĂšme Anakeesta - 18 min Ă  pied - 1.5 km
  • Aquarium Ripley’s Aquarium of the Smokies - 19 min Ă  pied - 1.7 km
  • SkyPark - 3 min en voiture - 2.4 km
  • Gatlinburg Convention Center (centre de congrĂšs) - 4 min en voiture - 2.7 km
  • Distillerie Ole Smoky Moonshine - 4 min en voiture - 2.7 km

Transport

  • Alcoa - AĂ©roport de Knoxville (TYS) : Ă  70 min en voiture

Restaurants

  • â€ȘTennessee Cider Company - ‬3 min en voiture
  • â€ȘCliff Top Bar & Grill - ‬4 min en voiture
  • â€ȘPancake Pantry - ‬3 min en voiture
  • â€ȘOle Red - ‬18 min Ă  pied
  • â€ȘSubway - ‬3 min en voiture

À propos de cet hĂ©bergement

Gatlinburg View Lodge

HĂŽtel prĂšs de Parc national des Great Smoky Mountains Ă  Gatlinburg
As a guest of Gatlinburg View Lodge, you'll find a terrace, an arcade/game room, and multilingual staff. A computer station is on site and WiFi is free in public spaces. Gatlinburg View Lodge also features tour/ticket assistance, a garden, and a picnic area. Free self parking is available.

This Gatlinburg hotel is smoke free.

  • 28 guestrooms or units
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Television in lobby
  • No smoking on site
  • Refrigerator in a common area
  • Lockers available
Gatlinburg View Lodge possÚde 28 climatisées accessibles par des couloirs extérieurs. Toutes sont dotées : cafetiÚre-théiÚre et séchoir à cheveux. Les chambres ont un balcon. Les chambres comprennent un bureau et un coin cuisine distinct. Les commodités suivantes sont offertes : réfrigérateur grande capacité avec congélateur et four à micro-ondes. La salle de bain comprend : baignoire ou douche et articles de toilette (gratuits).

Cet hÎtel à Gatlinburg offre gratuitement un accÚs à Internet sans fil. Un téléviseur à écran plat de 40 po avec chaßnes par satellite.

HĂ©bergements similaires

Piscine intérieure, piscine extérieure
The Wander Hotel, a Ramada by Wyndham
Centre-ville de Gatlinburg
  • Piscine
  • DĂ©jeuner compris
  • Animaux de compagnie acceptĂ©s
  • Stationnement compris
3.9 sur 5, Bien, 1 205 avis
Le prix est de 83 $ CA
93 $ CA au total
(taxes et frais compris)
Du 20 mai au 21 mai
The Wander Hotel, a Ramada by Wyndham

CommoditĂ©s de l’hĂ©bergement

Pour les familles

  • Arcade ou salle de jeux
  • Four Ă  micro-ondes dans la chambre
  • RĂ©frigĂ©rateur grande capacitĂ© avec congĂ©lateur dans la chambre
  • Salle Ă  manger sĂ©parĂ©e dans la chambre

Internet

  • Disponible dans toutes les chambres : Wi-Fi gratuit
  • Disponible dans certaines aires communes : Wi-Fi gratuit

Stationnement et transport

  • Stationnement libre-service gratuit sur place
  • Nombre limitĂ© de places de stationnement libre-service sur place
  • Stationnement accessible en fauteuil roulant disponible
  • Stationnement sur place incluant des places hors rue

Activités

  • Arcade ou salle de jeux
  • TĂ©lĂ©viseur dans les aires communes

Accessibilité

  • Si vous avez des besoins particuliers en matiĂšre d’accessibilitĂ©, veuillez communiquer avec l’hĂ©bergement Ă  l’aide des renseignements contenus dans la confirmation reçue aprĂšs la rĂ©servation.
  • Accessible en fauteuil roulant (peut prĂ©senter des restrictions)
  • Alarmes visuelles dans les couloirs
  • Bar-salon accessible en fauteuil roulant
  • Chemin de circulation accessible en fauteuil roulant
  • EntrĂ©e bien Ă©clairĂ©e
  • EntrĂ©e sans escaliers
  • Étages supĂ©rieurs accessibles par des escaliers seulement
  • Mains courantes dans les couloirs
  • Mains courantes dans les escaliers
  • Service de voiturier pour vĂ©hicules Ă©quipĂ©s d’un fauteuil roulant
  • Stationnement accessible en fauteuil roulant
  • Toilettes publiques accessibles en fauteuil roulant

Commodités de la chambre

Divertissement

  • TĂ©lĂ©viseur Ă  Ă©cran plat de 40 po avec chaĂźnes par satellite

Chambre

  • Draps fournis

Salle de bain

  • Articles de toilette gratuits
  • Baignoire ou douche
  • Papier de toilette
  • Salle de bain privĂ©e
  • Savon
  • SĂ©choir Ă  cheveux
  • Serviettes fournies
  • Shampooing

Repas et boissons

  • CafetiĂšre-thĂ©iĂšre
  • Four Ă  micro-ondes
  • RĂ©frigĂ©rateur grande capacitĂ© avec congĂ©lateur
  • Salle Ă  manger sĂ©parĂ©e

Autres

  • AccĂšs par des corridors extĂ©rieurs
  • Bureau
  • Chauffage
  • Climatisation
  • Espace de travail pour ordinateurs portables
  • Produits de nettoyage Ă©cologiques

Politiques

Arrivée

Arrivée de 16 h à 22 h

Âge minimal pour l’enregistrement : 18 ans

DĂ©part

L’heure limite de dĂ©part est 10 h.

Instructions spĂ©ciales pour l’enregistrement

La réception est ouverte tous les jours de 8 h à 22 h.

Les clients qui souhaitent arriver en dehors des heures d’arrivĂ©e normales recevront un courriel dans les 24 heures avant l’arrivĂ©e contenant les instructions relatives Ă  l'arrivĂ©e et le code d'accĂšs. Le personnel de la rĂ©ception accueillera les clients pendant des heures restreintes.

Pour prendre les dispositions nĂ©cessaires Ă  votre enregistrement, veuillez communiquer avec l’hĂ©bergement au moins 24 aux coordonnĂ©es indiquĂ©es sur la confirmation de la rĂ©servation.

Les renseignements fournis par l’hĂ©bergement peuvent ĂȘtre traduits au moyen d’outils de traduction automatique.

Les animaux de compagnie ne sont pas autorisés. Si vous voyagez avec un animal d'assistance, veuillez en avertir l'établissement à l'avance.

MĂ©thodes d’accĂšs

Code d'accÚs et réception à des heures restreintes

Animaux de compagnie

  • Les animaux ne sont pas acceptĂ©s.

Enfants et lits supplémentaires

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Types de paiement

Renseignements importants

Frais

Les clients devront payer les frais suivants Ă  l’établissement :

  • Frais de nettoyage : 19.99 USD par unitĂ© d’hĂ©bergement, par sĂ©jour
  • Un dĂ©pĂŽt de garantie de 250.00 USD sera perçu avant l'enregistrement.

Nous avons indiquĂ© tous les frais dont l’hĂ©bergement nous a fait part.

À savoir

Des frais par personne supplĂ©mentaire peuvent s’appliquer et varient selon les politiques de l’hĂ©bergement.
Une piĂšce d’identitĂ© avec photo Ă©mise par le gouvernement et un dĂ©pĂŽt en espĂšces, une carte de crĂ©dit ou une carte de dĂ©bit pour couvrir les frais accessoires peuvent ĂȘtre requis Ă  l’arrivĂ©e.
Les demandes spĂ©ciales sont sujettes Ă  la disponibilitĂ© au moment de l’enregistrement et peuvent entraĂźner des frais supplĂ©mentaires. Les demandes spĂ©ciales ne peuvent pas ĂȘtre garanties.
Cet hĂ©bergement accepte les cartes de crĂ©dit, les cartes de dĂ©bit et l’argent comptant.
Cet hĂ©bergement dispose d’espaces extĂ©rieurs, tels que des balcons, des patios et des terrasses, qui peuvent ne pas convenir aux enfants. Si vous avez des inquiĂ©tudes, nous vous recommandons de communiquer avec l’hĂ©bergement avant votre arrivĂ©e pour confirmer qu’il pourra vous accueillir dans une chambre appropriĂ©e.
Veuillez noter que les normes culturelles et les politiques relatives aux clients peuvent ĂȘtre diffĂ©rentes selon le pays et l’hĂ©bergement. Les politiques Ă©noncĂ©es sont dĂ©finies par l’hĂ©bergement.
Les clients supplémentaires peuvent faire l'objet de suppléments, conformément à la politique de l'établissement.
Une piĂšce d’identitĂ© avec photo Ă©mise par le gouvernement et un dĂ©pĂŽt en espĂšces, une carte de crĂ©dit ou une carte de dĂ©bit pour couvrir les frais accessoires peuvent ĂȘtre requis Ă  l’arrivĂ©e.
Les demandes spĂ©ciales dĂ©pendent de la disponibilitĂ© au moment de l’enregistrement. Elle ne peuvent ĂȘtre garanties et peuvent occasionner des frais supplĂ©mentaires.
    Cet hĂ©bergement est gĂ©rĂ© par un(e) hĂŽte professionnel(le). L’offre d’hĂ©bergement est associĂ©e Ă  des fins commerciales, professionnelles ou d’entreprise. Cet hĂ©bergement dispose d’espaces extĂ©rieurs, tels que des balcons, des patios et des terrasses, qui peuvent ne pas convenir aux enfants. Si vous avez des inquiĂ©tudes, nous vous recommandons de communiquer avec l’hĂ©bergement avant votre arrivĂ©e pour confirmer qu’il pourra vous accueillir dans une chambre appropriĂ©e. Cet Ă©tablissement accepte la carte Visa, la carte Mastercard, la carte American Express, la carte Discover, les cartes de dĂ©bit et l’argent comptant.

Hébergement également appelé

Work Travel Lodge

Gatlinburg View Lodge Hotel

Gatlinburg View Lodge Gatlinburg

Gatlinburg View Lodge Hotel Gatlinburg

Foire aux questions

How close is Gatlinburg View Lodge to the airport?

Gatlinburg View Lodge is 44.6 mi (70-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

Combien cela coûte-t-il de séjourner à Gatlinburg View Lodge?

En date du 19 mai 2026, les prix trouvĂ©s pour un sĂ©jour d’une nuit pour deux adultes Ă  l’hĂ©bergement Gatlinburg View Lodge le 20 mai 2026 commencent Ă  70 $ CA, taxes et frais en sus. Ce prix est fondĂ© sur le plus bas prix par nuit des 24 derniĂšres heures pour des sĂ©jours dans les 30 prochains jours. Les prix sont sujets Ă  changement. Choisissez vos dates pour obtenir des prix prĂ©cis.

Does Gatlinburg View Lodge have an airport shuttle?

Airport shuttle services are not available at Gatlinburg View Lodge.

Does Gatlinburg View Lodge offer free breakfast?

Gatlinburg View Lodge does not offer free breakfast.

Is there a casino at Gatlinburg View Lodge?

No, there is no casino at this hotel.

What time is check-in at Gatlinburg View Lodge?

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Gatlinburg View Lodge?

This hotel offers free self parking.

Does Gatlinburg View Lodge have a pool?

Gatlinburg View Lodge does not have a pool.

Does Gatlinburg View Lodge have a spa?

There are no spa services available at this hotel.

How close is Gatlinburg View Lodge to downtown Gatlinburg?

Gatlinburg View Lodge is 1 mi away from Gatlinburg.

Avis pour Gatlinburg View Lodge

Avis

8,2

TrĂšs bien

Note de 10 – Excellent, d’aprùs 467 avis sur 846.
Note de 8 – Bien, d’aprùs 175 avis sur 846.
Note de 6 – Acceptable, d’aprùs 68 avis sur 846.
Note de 4 – MĂ©diocre, d’aprĂšs 54 avis sur 846.
Note de 2 – Terrible, d’aprùs 82 avis sur 846.

8,6/10

Propreté

8,2/10

Service et personnel

7,6/10

Commodités

8,0/10

État et installations de l’hĂ©bergement

Avis

10/10 – Excellent

Thierry

Voyage en famille
Points forts : PropretĂ©, service et personnel, Ă©tat et installations de l’hĂ©bergement et confort de la chambre.

Nice place!!

Underrated. This place is cozy and super clean. Went there for a weekend. Was able to easily extend our stay at the last minute!! George is great! Courteous and has great recommendations. Highly recommend it.
Séjour de 1 nuit en septembre 2020

2/10 – Terrible

Brandee

Points faibles : PropretĂ©, service et personnel et Ă©tat et installations de l’hĂ©bergement.
I never got to checkin. There was no office to checkin at even though email said it was at the top of the hill. I sent messages asking how to checkin and never got a response. I ended up having to find a room at another hotel. Signs that were posted pointing toward community center at the lodge said closed due to vandalism. 0/10 would not recommend this property to anyone.
Séjour de 2 nuits en juillet 2024

6/10 – Acceptable

Thomas, Surfside

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités
The Gatlinburg View Lodge has converted to weekly rentals. It is no longer a hotel. Chris and Audi, the caretakers, were very helpful and accommodated us, but they had to scramble to find us a room. The prior manager neglected to remove the Lodge from Expedia.
Séjour de 2 nuits en mai 2024

4/10 – MĂ©diocre

Garrett

Voyage de couple
Points faibles : PropretĂ©, service et personnel, commoditĂ©s et Ă©tat et installations de l’hĂ©bergement.
I read the previous reviews with people having difficulties getting into their rooms because this place has no front desk. I prepared myself, made sure i found the message that had my door code and check-in instructions. We pulled in around 9PM to find a sketchy couple fighting in the parking lot as we were unpacking our luggage. (I understand the motel has no control over this and not their fauly in any way, just gives you an idea of what kind of place this is) Two police cars show up asking about a woman screaming for help. We get to our room, enter the door code and nothing. Check and try several times and nothing. Cell service is limited so we had trouble getting a hold of someone. Once we did, told the guy on the other end what was going on, our room number and the door code we were given. He wants our expedia confirmation number. I explain i dont have it and cant get it, im on the phone (barely) and not enough service to load web pages. Asks for it again as hes getting some attitude about it, then says he will call back and hangs up. We're standing outside on the walkway, in the dark and cold waiting for a phone call. Nothing happens. About 5 mins later a woman walks by (talking on a phone) and says "are you having trouble getting into your room"? Just try XXXX number. We did and the door opens. Weird we thought but then noticed the code was just our room number with a "0" added to it. I'm guessing all rooms have the same setup. Room was dirty, shower clogged

2/10 – Terrible

todd

Séjour de 1 nuit en avril 2024

2/10 – Terrible

Kristi

Voyage en famille
Points faibles : PropretĂ©, service et personnel, commoditĂ©s et Ă©tat et installations de l’hĂ©bergement.
I will never recommend this place. My family and I were planning the stay there for 7 days. After the first night we called Expedia telling them everything that went wrong. Expedia then called the hotel and the lady said everything I said was false. The only person that helped us out was the maintenance man. Him and his wife were the nicest sweetest people. They helped us out with whatever we needed. If it wasn’t for them that place would go down hill. I’m so glad Expedia was able to find us a a new hotel.
Séjour de 6 nuits en mars 2024

8/10 – Bien

Cristian

Voyage de couple
Points forts : PropretĂ©, service et personnel, commoditĂ©s et Ă©tat et installations de l’hĂ©bergement.
Looks rough from outside, but clean and safe inside. Kitchen and common areas were messy and unkept, but our room was great. Clean, everything worked and looked good, no smell or anything weird. My gf and I were happy. Good access to trolly also!
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Juan

Voyage en famille
Points faibles : PropretĂ©, service et personnel, Ă©tat et installations de l’hĂ©bergement et confort de la chambre.
Séjour de 2 nuits en mars 2024

6/10 – Acceptable

Carrie

Points forts : Propreté, commodités
Points faibles : Service et personnel
This is a very basic no frills place to stay. The bed was comfortable and the sheets were soft. The hotel is noisy and one night I called the police on a loud fight outside. The text gave me check in directions for a late arrival and said if I needed anything to let them know. I let them know I’d like an additional blanket, soap bar, and towel and never heard anything. I called and text and heard nothing. Was nice to have refrigerator and microwave in the room. Shower was good (but not a lot of pressure) except very low and the mirror is also very low—i could only see up to my neck without ducking down. There is never anyone in property or a front desk that I could find. It was an odd experience but okay for a cheaper place to stay.

6/10 – Acceptable

Jackie

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, commodités
This was a contactless property. When we entered the room the bed was wet on the surface, there were no cups, 5 tissues. There was a coffee maker but no coffee or coffee supplies. We let them know via text per their instructions and asked for these supplies but there was no response or replacement. The electrical outlets on the lights above the bed would not keep the prongs secularly on place.The property was clean, the bed and pillows were quite comfortable. We will not sat here again nor refer to anyone based on the missing items and no replacement even though we asked.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Kristine

Voyage en famille
Points forts : PropretĂ©, service et personnel, Ă©tat et installations de l’hĂ©bergement et confort de la chambre.

Just what we needed

I booked this room without reading the reviews, but based on the 8.2 out of 10 rating. On our way down, I DID read the reviews and was worried about what I got us into. Our stay had ZERO issues. Contactless check in was great, given the fact that we arrived later than we expected. The room was clean and comfortable. We had plenty of HOT water. My kids enjoyed the bunkbeds. It wasn't anything fancy, we just needed somewhere to sleep, shower, and rest in between doing things during the day and the evening. It was perfect.
Séjour de 3 nuits en mars 2024

2/10 – Terrible

Lila

Voyage en famille avec de jeunes enfants
When I arrived and the hotel, I went looking for the front desk. All the signs on the way directed which direction things were except the front desk. I walked the entire hotel in the dark and rain. I went walking down the big hill we had to go up to the hotel and start walking up the road toward a house I thought might be the check in building. However, it was someone’s house. I started walking back to the hotel and saw a girl and boy walking a dog, so I stopped them and asked if they knew where the front desk was so I could get my room number and key. Turns out the girl was the manager of the hotel and lives there and she said there was no front desk, it was turned into a contactless hotel. Where the front desk was suppose to be was boarded up with a for rent sign that said long term rentals and weekly rentals available. I told her I had a booking and I needed to know my room number and get my keycard or key. She said I should have gotten an email from Expedia with the information on it. I told her I never received it and that I had already called the number listed on the welcome email I received after booking 4 times and got no answer. After giving her all my information she called her supervisor and was able to verify my identity so I could get my room number and key code. All of this in the middle of the street, in the dark and rain. After I got the information, I was told there was a bear living there that could open car doors and walk down the balcony.
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Quincy

Voyage en famille
Points faibles : PropretĂ©, service et personnel, commoditĂ©s et Ă©tat et installations de l’hĂ©bergement.
On November 23, 2023, at 2 am, we checked into a hotel that we had booked through Expedia on November 14, without seeing it beforehand. The hotel sent an automated text with a digital check-in code. Despite no desk personnel being available, we used the provided digital check-in code to enter the room. To our dismay, the room was in an unsatisfactory condition—unclean, unmade bed, bugs, dirty carpets, wall damage, 2 twin beds pushed together with egg crate as a mattress and regular box springs, etc. Promptly, we left the premises and attempted to contact the hotel via the provided phone numbers, but our calls went unanswered. With no front desk personnel in sight, we decided to check into another hotel. DO NOT STAY HERE!

2/10 – Terrible

Juan

Voyage de couple
Points faibles : PropretĂ©, service et personnel, commoditĂ©s et Ă©tat et installations de l’hĂ©bergement.
I recommend any one who is planning to stay at this property to read the reviews. I won't have time to write the negatives of it.
Séjour de 3 nuits en décembre 2023

2/10 – Terrible

John

Voyage en famille
Points faibles : PropretĂ©, service et personnel, Ă©tat et installations de l’hĂ©bergement et confort de la chambre.

Poor really avoid - don't believe the + hype

I'll start by saying I don't know were folks who gave this place 3 or more stars ever stayed before. The unfortunate reality is the description and photos paint a bogus story of what this is. It's a 3rd rate elevated motel that makes Super 8 look like the Hilton. They should be tarred and feathered for charging more than $200 a night, as well as not providing refunds. The is no check-in desk/office or live person. It's all done through hotel.com app or texted. There is "No One" to physically talk to or see. You can send text messages or call the number provided and never get a response or call back. Community kitchen is not what you think....it's a small galley kitchen for communal cooking. Community Center is a room converted to be a business center, billiards room, place to play video games and go to the bathroom. Rooms are small, no coffee makers, small refrigerators and microwave. TV satellite service takes half a day to get to work. Wi-Fi service is intermittent and takes the system 10 minutes to either recognize the password or log you into it. It's true that there is no hot water. The bath tub had mold around it where it meets the tile. The rooms are dusty, with people's hair and just filthy out right. The beds are old college dorm beds. The springs make the classic loud sound everytime you get in, out or just move. There is real air flow so the room is stagnant. The toilet fills slowly and needs to be flushed twice. See my Google Review!
Séjour de 4 nuits en décembre 2023

4/10 – MĂ©diocre

Cesar and Barbara

Voyage en famille
Points forts : PropretĂ©, Ă©tat et installations de l’hĂ©bergement et confort de la chambre.
Points faibles : Service et personnel

Not so hidden gem with freezing water

We really wanted to enjoy this property. We were surprised at how new the furnishings were. The bed was very clean. The sheets were very soft, you have a full size refrigerator, microwave, and a kitchen table with a Keurig. This hotel would be a gold mine if it had not been for the cold water. I really wanted to love this place, but unfortunately having to reach out to the owner and not getting a solution is the reasoning behind this review. We were told at 4pm to let the water run for 10 minutes and it would get hot. It did not. We left the hotel and picked up a few things in town. We come back that night to shower, and I couldn’t even stand the water temperature for 2 minutes. The water was coming out almost ice cold. We decided to again let the water run for 10 minutes, and nothing happened. We continually called the owner only for him to send us to voicemail. The runner for the hotel did come up with towels and explained that “others” were taking a shower and to wait. This is what the other person on her end of the phone told her to tell us. We were never followed up with.This was a 5 night stay, and we were never contacted back once. This would be the perfect hidden gem, but unfortunately this place lacks proper management and has no hot water. If you can bare a cold shower, this place would be suitable for you especially for the price in Gatlinburg this time of year. We were on the 2nd floor facing the woods on the very end of building closest to the outdoor seating.
Séjour de 5 nuits en décembre 2023

2/10 – Terrible

Melissa

Points faibles : PropretĂ©, service et personnel, Ă©tat et installations de l’hĂ©bergement et confort de la chambre.

The worst stay ever

I have no idea where to even start. The room had black mold on the wall, bug infested, and absolutely no hot water. This was by far the worst hotel I ever stayed at in my lifetime. We spent the entire stay killing bugs that we had to google to find out what they were. We complained and all we got was the “maintenance” came and swept them up. We were given one towel for 2 people. The bathroom had mold as well and not a drop of hot water considering the temps outside. It smelled musty and the bed was 2 twin bunk beds pushed together. The bed had a hump in the middle which made it horrible to sleep on. This place should not be allowed to remain open because it is a health hazard for sure. I’m not sure if management has changed since the good reviews but it is definitely horrible now. The check in process was a nightmare. We had to call 7 times before we were given a room number and door code. Steer clear of this place.
Séjour de 2 nuits en décembre 2023

2/10 – Terrible

Kelsey

Voyage en famille avec de jeunes enfants
Points faibles : Service et personnel, commoditĂ©s et Ă©tat et installations de l’hĂ©bergement.
This particular property started off awful from the moment we got to the hotel. The “customer service” number you call RARELY will answer the phone. When he did manage to answer my calls the first time he told me I had no reservation then hung up on me. If it wasn’t for the awesome cleaning staff that hotel we would’ve never gotten in touch with a manager for ANYTHING! Our check in time was 4 and we weren’t able to get in our room until almost 5. The customer service for this hotel is a complete joke and is VERY VERY VERY RUDE. We will never stay here again nor will I ever recommend this hotel to anyone. Do yourself a favor and just don’t book here if you want to enjoy your stay. No hot water either fyi so if you like cold showers then good for you.
Séjour de 2 nuits en décembre 2023

2/10 – Terrible

christianre

Voyage en famille
Points faibles : PropretĂ©, service et personnel, Ă©tat et installations de l’hĂ©bergement et confort de la chambre.

Two thumbs down

My son got bit with bedbugs The air conditioner had no remote The TV did not have a remote control The plumbing, the mixing valve for the shower tub did not have enough hot water Life, safety emergency, lights broken Smelled like mildew the room Very noisy Shower had mold
Séjour de 4 nuits en décembre 2023

2/10 – Terrible

JESIKA

Voyage en famille
Points faibles : PropretĂ©, service et personnel, commoditĂ©s et Ă©tat et installations de l’hĂ©bergement.
Don’t book or stay in this hotel. Is a scam!! Nobody is responsible for you there. We didn’t entry because they sent us a message that said is a contactless check in with a code to entry and was ok but when we arrived nobody was there!! Any other guess, workers or staff, we called and they just said is a contactless but when we booked this information wasn’t there and they said in the Expedia site that they will have front desk people until 10 pm but nobody show anywhere. Is very suspicious and dangerous because you don’t know who can entry on your room and nobody can help you because was anyone there!! Do no book this property! This people was to be out Expedia site, is a scammer, also I called Expedia and the first time they said yes is dangerous and we can help you find another hotel and refund my money but then they change their mind because someone told them someone is there but is not true. We took pictures off the property and we stay outside for more than 2 hours and nobody show. Terrible service and terrible hotel
Séjour de 3 nuits en décembre 2023

10/10 – Excellent

Angela

Points forts : PropretĂ©, service et personnel et Ă©tat et installations de l’hĂ©bergement.
Séjour de 3 nuits en décembre 2023

4/10 – MĂ©diocre

Brian

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel

No Hot Water

Séjour de 2 nuits en décembre 2023

6/10 – Acceptable

Amy

Voyage de couple
Points forts : Propreté, commodités
Points faibles : Service et personnel
Overall we were happy with the cleanliness and appearance of property. However, taking a lukewarm shower with poor water pressure and then not having heat due to unsafe electrical conditions was less than ideal. Also, we were not informed until on site that it was a contactless facility; this, in my opinion, was no longer necessary as we are not currently in a pandemic situation.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Michael

Séjour de 2 nuits en novembre 2023

2/10 – Terrible

Lazaro M

Points faibles : Propreté, service et personnel
The outside property was decent and clean. Unfortunately we rented 2 rooms and one of the rooms was very dirty and had not been clean since the person that stayed prior to us.
Séjour de 1 nuit en novembre 2023