Ratings based on 93 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Well worth staying!
Posted Feb. 25, 2024 on HotelsIdeal location to airport, lovely size rooms for a family. Nice and quiet and a good nights sleep before an early morning flight!
Comment from Hotel Management
Feb. 29, 2024 by hf, Hotel Management
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by hf, Hotel Management
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director
by A traveller
Posted Feb. 7, 2024 on Expedia
Quiet hotel with the option to walk to the airport (in 35 min)
Comment from Hotel Management
Feb. 13, 2024 by J.COLLET Operations MANAGER, Hotel Management
Dear guest,Thank you for taking the time to rate your stay at NH Geneva Airport. We are glad to read that you enjoyed our hotel and it would be our pleasure to welcome you again for future travels.Sincerely,
by A traveller
Posted Feb. 6, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by hf, Hotel Management
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director
by A traveller
You get what you pay for
Posted Feb. 4, 2024 on HotelsRoom wasn't ready to check in until 6 pm, had to wait in the lobby with family and our luggage without any complimentery service, booked a family room, got a much smaller room. And when we did get the room, there was a dirty towel left behind. Guess you get what you pay for, its a cheap hotel, and you get motel like service. Won't recommend.
Comment from Hotel Management
Feb. 6, 2024 by hf, Hotel Management
Dear Guest,First of all I would like to apologize for the inconvenience you have experienced in our hotel, and to express our deepest regret about it.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest's satisfaction and to provide an extraordinary service. This comment will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcoming you back soon.Yours sincerely.Herve Frere Hotel Director
by A traveller from Chapel Hill
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 27, 2024 by hf, Hotel Management
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director
by A traveller
Posted Jan. 27, 2024 on Expedia
When I arrived to Geneva, I stayed at Nash suites and on the way back I stayed at NH.
For the same price NH was not offering room's espresso coffee and a complimentary water(the room needs to be upgraded for that) and the earliest airport shuttle is at 5:50 am (Nash offers at 4:30 am ).
My flight was at 7 am , so I had to pay $38.00 for a taxi.
Everything else is fine.
Comment from Hotel Management
Jan. 30, 2024 by hf, Hotel Management
Dear Guest,First of all I would like to apologize for the inconvenience you have experienced in our hotel, and to express our deepest regret about it.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest's satisfaction and to provide an extraordinary service. This comment will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations. However, we have our operational shuttles hours mentioned on the sites to prevent this type of comment, and guest dissatisfaction.We hope you give us a second chance. Looking forward to welcoming you back soon.Yours sincerely.Herve Frere Hotel Director
by A traveller
Imperfect but great value.
Posted Jan. 13, 2024 on HotelsGreat value with free airport shuttle. Staff was overwhelmed and busy but friendly. Bathroom door didn’t stay closed, bathroom countertop needed deep cleaning or recaulking. Opened the window as rooms were too warm but smokers are regulars below. Breakfast was about $100 for 4 of us and a good value for Geneva. Still, a great value overall. We would return!
Comment from Hotel Management
Jan. 29, 2024 by hf, Hotel Management
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director
by A traveller
Posted Jan. 10, 2024 on Expedia
i chose the place because it was close to the airport. the only one that i was disappointed is that required to pay for early check in. but anyways we had a good rest prior to our early flight. We checked out at 3:50am
Comment from Hotel Management
Jan. 29, 2024 by hf, Hotel Management
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director
by A traveller
Posted Jan. 8, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by hf, Hotel Management
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director
