Note fondée sur 134 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Parfait
Publié le 28 févr. 2024 sur HotelsParfait !! A 100m du centre historique de Georgetown..chambre au 11e avec vue mer ..impeccable
Commentaires de Gestion de l’hôtel
4 mars 2024 par Management Team, Gestion de l’hôtel
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team
par un voyageur
Publié le 5 mars 2023 sur Hotels
Booked a room advertised for 3 people but only 2 single bed in room. Reception dared telling us that even if we were 5 and booked a room for 5 we would get the same 2 single beds
Commentaires de Gestion de l’hôtel
9 mars 2023 par Thaya, Gestion de l’hôtel
Dear Guest, Greetings from OZO Georgetown Penang! We would like to apologies for the service shortcomings that you received from us. We deeply regret this happened to you, nevertheless, rest assured that preventable measures are introduced to avoid the recurrence of the similar issues.Thank you for sharing your feedback which we highly appreciate. We value your opinion and see it as an opportunity to learn and improve. Best regards, Management Team
par un voyageur
Vue sur la mer du toit
Publié le 24 oct. 2022 sur HotelsTrès bel hôtel situé à 1,5 Km du coeur de Georgetown
Il récent, bien entretenu, bon petit-déjeuner
belle piscine sur le toit
Seul bémol le coffre-fort était HS
Dommage que personne ne vérifie que tout soit en ordre avant de donner les clés d'une chambre, cela me semble la base
Commentaires de Gestion de l’hôtel
28 oct. 2022 par Hema, Gestion de l’hôtel
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team
par un voyageur
Publié le 9 sept. 2022 sur Expedia
Bon établissement et bien situé cependant il faut appeller l'accueil pour que la chambre soit nettoyée.
Commentaires de Gestion de l’hôtel
10 sept. 2022 par Hema, Gestion de l’hôtel
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team
par un voyageur
Publié le 7 sept. 2022 sur Expedia
A deux pas du centre de Georgetown l hôtel Ozo est très bien situé.
Il est moderne, le personnel est sympathique. Le petit déjeuner copieux.
La propreté pourrait être amélioré ainsi que l espace piscine/ salle de sport.
Commentaires de Gestion de l’hôtel
8 sept. 2022 par Hema, Gestion de l’hôtel
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team
par un voyageur
Publié le 29 févr. 2024 sur Expedia
整齊感覺良好，早餐很一般
Commentaires de Gestion de l’hôtel
4 mars 2024 par Management Team, Gestion de l’hôtel
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. We will take note and improve our breakfast qualities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team
par un voyageur de Portsmouth
Publié le 23 févr. 2024 sur Expedia
Cleanliness can better improve. Overall still good but can be better
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Management Team, Gestion de l’hôtel
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and cleanliness.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team
par un voyageur
Publié le 20 févr. 2024 sur Expedia
水泵房太嘈吵，晚間影響睡眠；房間溫度持續18度，試圖調升但不果；沖涼時水花濺到坐廁附近，令廁所地面濕滑。
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Management Team, Gestion de l’hôtel
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team
par un voyageur
Publié le 6 févr. 2024 sur Hotels
Good location and service from the team. However, even though the hotel is only a few years old you can see that it is not well maintained. Reception on 20 floor, when I was there 1 of the 3 lifts was not working. Hence sometime at the busy time you may need to wait a while for a lift. I was there before check in time, left luggage was on ground floor so wasted quite a lot of time for lift to and from the 20 floor, queued for a while at reception then been told to take luggage back to ground floor.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Management Team, Gestion de l’hôtel
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our customer service & rfacilities very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team
par un voyageur
Comfort but lacks cleaning
Publié le 5 févr. 2024 sur HotelsRoom was very comfortable. My only complaint is the cleaning staff don’t do a good job. They did not vacuum or clean the bathroom floor before my arrival or during my 5 night stay.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Management Team, Gestion de l’hôtel
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our room cleanliness very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team
