Ratings based on 964 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Eindhoven
Posted Mar. 17, 2024 on Expedia
Average property but very well located in the center. Walkable distancies to all of the attractions. Parking in the property that makes very convenient specially in this area.
Comment from Hotel Management
Mar. 18, 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Wesley, Thank you for taking the time to review your stay.We're delighted to hear you appreciated our central location, convenient for exploring the city's attractions, and our on-site parking facilities, an amenity we're proud to offer despite the limitations of our historic city center. While we are pleased that our room amenities met your expectations, we note your ratings suggest there may be areas for us to improve. Rest assured, we are committed to maintaining our hotel's condition and service quality to ensure a comfortable stay for all guests.We hope to welcome you back. Best wishes,Veronique Van Hulle, General Manager
by A traveller
Posted Mar. 15, 2024 on Expedia
Very nice location and safe
Comment from Hotel Management
Mar. 18, 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Rafael,Thank you for your kind feedback.We're thrilled to hear that you found our location to be excellent and appreciated the safety of the area. It's also wonderful to know that you were fully satisfied with the cleanliness of our rooms, the condition of our hotel, and the level of service provided by our team. Your positive remarks about the room amenities are much appreciated, and we're glad that our efforts to ensure a comfortable stay did not go unnoticed. We strive to maintain a high standard in all aspects of our guest experience, and your feedback is a valuable affirmation of our team's dedication.We hope to welcome you back in the future.Best wishes,Veronique Van Hulle, General Manager
by A traveller
Nice hotel in the city center
Posted Mar. 1, 2024 on HotelsThe hotel has a perfect location for me. Its a 20 mins walk from the FLIX bus station. Its situated close to the center of Ghent. In front of the hotel are St Nicholas church, the Belfry of Ghent, St Bavos Cathedral. It is also close to a lot of restaurants and the canals. Eventhough the hotel is in the centrum area, its pretty quiet at night. The hotel staff are very welcoming. They allowed us to store our belongings before we checked in (came early than usual).
The room we got is in the 4th floor (top floor), 1 queen bed and a sofa. Room is very spacious, rhey have a separate toilet and bath, which I find convenient. The only thing i can comment in the bathroom is that the bath tub is too deep. It would be hard for old guests to come in and out of the shower. They also provided coffee, tea, cola, beer and water in the room. Bed is very comfortable and the linens and pillow are of quality. Overall, my stay here is great. I wouldn't mind booking it again should I visit Ghent in my next travel.
Comment from Hotel Management
Mar. 2, 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to let us have your feedback concerning your visit to our hotel.We're delighted to hear that our central location served you well, conveniently placing you within a stone's throw of Ghent's historical treasures and dining spots. It's great to know that you found the room on the 4th floor spacious and the separate toilet and bath to your liking, complemented by the comfort of our queen bed and sofa. Our team is also thrilled that you appreciated the warm welcome and the early luggage storage service.Regarding the depth of the bathtub, we acknowledge your concern and would like to highlight that most of our rooms are equipped with walk-in showers for ease of access. We continually strive to accommodate all our guests' needs and your feedback is valuable to us in maintaining and improving our standards.We look forward to welcoming you back on a future visit. Sincerely,Veronique Van Hulle, General Manager
by A traveller
Posted Feb. 7, 2024 on Hotels
Great location and Friendly staff
Comment from Hotel Management
Feb. 9, 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Yolande,Please accept our thanks for your kind review regarding your stay.We are grateful for your kind remarks and for highlighting our location. We will be sure to let our team members know how much of an impact they made on your experience.We hope to see you again on a future visit.Kind regards,Veronique Van Hulle, General Manager
by A traveller
Posted Feb. 3, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Beata,Thank you for taking the time to leave your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Kind regards,Veronique Van Hulle, General Manager
by A traveller
great for solo travellers
Posted Jan. 16, 2024 on Hotelsperfect location and amazing staff who go above and beyond.
Very comfy and nice hotel in a breath taking spot.
Comment from Hotel Management
Jan. 17, 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Ashley,Thank you for such a positive review of your stay.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you back.Best wishes,Veronique Van Hulle, General Manager
by A traveller
Posted Jan. 15, 2024 on Expedia
Je séjourne souvent dans cet hôtel et y suis toujours satisfaite.
Très bon accueil ; meilleur petit-déjeuner de tous les Novotel) ; localisation au cœur de la ville et en été piscine extérieure !
Les chambres sont calmes et confortables bonne offre de chaînes TV/radio.
Comment from Hotel Management
Jan. 16, 2024 by Veronique Van Hulle, General Manager, Hotel Management
Chère Mathilde,Merci d'avoir partagé l'expérience positive de votre séjour chez nous.Nous sommes ravis d'apprendre que l'accueil de notre équipe a répondu à vos attentes et que notre petit-déjeuner, riche en produits locaux, vous a particulièrement plu. Il est vrai que notre emplacement, au cœur de la ville, offre un accès privilégié aux joyaux de Gent, et nous sommes heureux que vous ayez pu profiter de notre piscine extérieure en été. Votre retour positif sur le confort et la tranquillité de nos chambres nous touche, et nous sommes contents que notre offre de chaînes TV/radio ait contribué à rendre votre séjour agréable.Au plaisir de vous revoir à nouveau très bientôt,Veronique Van Hulle, General Manager
by A traveller
Posted Jan. 12, 2024 on Hotels
Comment from Hotel Management
Jan. 15, 2024 by Veronique Van Hulle, General Manager, Hotel Management
Dear Fatma Esra,Thank you for sharing your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next stay.Best wishes,Veronique Van Hulle, General Manager
by A traveller
Posted Jan. 2, 2024 on Hotels
Comment from Hotel Management
Jan. 4, 2024 by Veronique Van Hulle, General Manager, Hotel Management
Beste Patrick,Bedankt voor deze recensie.Jullie tevredenheid is onze topprioriteit en we vinden het dan ook erg jammer dat jullie niet tevreden waren over onze service. We hadden graag geweten wat we kunnen verbeteren. Hopelijk hebben jullie toch genoten van jullie verblijf.We verwelkomen jullie graag opnieuw voor een betere ervaring.De beste wensen voor 2024,Veronique Van Hulle, General Manager
by A traveller from East Amherst
Posted Dec. 31, 2023 on Expedia
Comment from Hotel Management
Jan. 2, 2024 by Veronique Van Hulle, General Manager, Hotel Management
Beste Robert,Hartelijk dank voor deze fijne beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Het was een plezier jullie te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Veronique Van Hulle, General Manager
