Newport News, VA (PHF-Newport News - Williamsburg Intl.)
Airport, Newport News, VA (PHF-Newport News - Williamsburg Intl.)
42 min drive
Room options
View all photos for Standard Room, 1 King Bed
Standard Room, 1 King Bed
9.09.0 out of 10
Wonderful
42 reviews
(42 reviews)
Sleeps 2
1 King Bed
View all photos for Standard Room, 1 King Bed, Mobility Accessible
Standard Room, 1 King Bed, Mobility Accessible
9.29.2 out of 10
Wonderful
5 reviews
(5 reviews)
Sleeps 2
1 King Bed
View all photos for Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
8.28.2 out of 10
Very good
22 reviews
(22 reviews)
Sleeps 4
2 Queen Beds
View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)
Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)
9.09.0 out of 10
Wonderful
2 reviews
(2 reviews)
Sleeps 4
2 Queen Beds
View all photos for Suite, 1 King Bed with Sofa bed
Suite, 1 King Bed with Sofa bed
Sleeps 4
1 King Bed and 1 Double Sofa Bed
View all photos for Standard Room
Standard Room
Sleeps 2
1 Twin Bed
View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)
Standard Room, 1 King Bed, Accessible Bathtub (Mobility)
9.49.4 out of 10
Exceptional
3 reviews
(3 reviews)
Sleeps 2
1 King Bed
About the area
Gloucester
City center stay.You'll be within 3 miles (5 km) of Gloucester Museum of History and 9 miles (15 km) of Machicomoco State Park. Rosewell Ruins and Gloucester Point Beach Park are within 12 miles (20 km).
What's nearby
Gloucester Museum of History - 4 min drive - 3.1 km
Yorktown Beach - 19 min drive - 23.1 km
Rosewell Ruins - 22 min drive - 14.9 km
Busch Gardens Williamsburg - 34 min drive - 38.4 km
Water Country USA - 37 min drive - 41.7 km
Getting around
Williamsburg Transportation Center - 39 min drive
Richmond Intl. Airport (RIC) - 66 min drive
Restaurants
Subway - 13 min walk
Wawa - 6 min drive
Chick-fil-A - 10 min walk
McDonald's - 3 min walk
7-Eleven - 3 min drive
About this property
Holiday Inn Express Gloucester by IHG
3.5-star hotel near Gloucester Museum of History
Holiday Inn Express Gloucester by IHG offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available daily. The business-friendly Holiday Inn Express Gloucester by IHG also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available.
Smoking is allowed in designated areas at this 3.5-star Gloucester hotel.
79 guestrooms or units
3 levels
Buffet breakfast (free)
Business facilities
Coffee in lobby
Self-service laundry
Front desk (24 hours)
Express check-out
Front-desk safe
Convenience store
Television in lobby
Elevator
Smoking in designated areas
Water dispenser
1 conference room
Holiday Inn Express Gloucester by IHG offers 79 accommodations with coffee/tea makers and hair dryers. These individually furnished accommodations include desks. Refrigerators and microwaves are provided.
This Gloucester hotel provides complimentary wireless Internet access. Premium cable television is provided. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Elevator
Hand-held showerhead
Handrails in hallways
Handrails in stairways
Pool hoist on site
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Room amenities
Entertainment
50-inch TV with premium cable channels
Bedroom
Bedsheets provided
Blackout drapes
Free crib
Rollaway/extra bed (surcharge)
Bathroom
Hair dryer
Towels provided
Food and drink
Coffee/tea maker
Microwave
Refrigerator
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Individual furnishings
Iron/ironing board
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21
Check-out
Check-out before 11:00 AM
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets: USD 25.00 per accommodation, per night
Maximum 2 (weight limit: 75 lbs per pet)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Children and extra beds
Children are welcome.
Kids stay free! Children 20 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for USD 15.0 per night.
Free cribs (infant beds)!
Property payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 25.00 per accommodation, per night
Service animals are exempt from fees
Rollaway bed fee: USD 15.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
We should mention
Children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Property is also known as
Comfort Inn Gloucester
Comfort Inn Hotel Gloucester
Gloucester Comfort Inn
Comfort Inn Gloucester Hotel
Quality Gloucester
Comfort Hotel Gloucester
Quality Inn Gloucester
Express Gloucester By Ihg
Holiday Inn Express Gloucester by IHG Hotel
Holiday Inn Express Gloucester an IHG Hotel
Holiday Inn Express Gloucester by IHG Gloucester
Holiday Inn Express Gloucester by IHG Hotel Gloucester
Holiday Inn Express Gloucester by IHG Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 208 out of 654 reviews
10 - Excellent
208
Rating 8 - Good. 181 out of 654 reviews
8 - Good
181
Rating 6 - Okay. 101 out of 654 reviews
6 - Okay
101
Rating 4 - Poor. 88 out of 654 reviews
4 - Poor
88
Rating 2 - Terrible. 76 out of 654 reviews
2 - Terrible
76
7.2/10
Cleanliness
8.0/10
Staff & service
6.6/10
Amenities
6.8/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
4/10 Poor
Jeffrey
Aug 3, 2025
Liked: Amenities
Staff, breakfast, and cleanliness were great. We had a room on the first floor and the ceiling must be lacking insulation or some type of sound barrier because we could hear whenever someone was walking in the room or the hallway above us. We were not able to sleep. We did appreciate the friendliness of the staff.
Disappointed Stay – Not Up to Holiday Inn Express Standards
We’ve stayed at several Holiday Inn Express locations during our trip, and this one in Gloucester, VA, was by far the most disappointing. The property is clearly older and in need of updating. Our room smelled strongly of pine cleaner—almost like sawdust—and the carpet was grimy underfoot. The bathroom was unusually small, even for a budget hotel.
Breakfast was where things really fell apart. The staff member in charge was sitting in the dining area, wearing her kitchen hat, eating her own meal and chatting loudly with a friend, while several food stations were neglected. The juice machine had a layer of congealed juices under the cup holder. the coffee was lukewarm, and the pancake machine produced something closer to cardboard than food. Most items were unappealing or inedible.
This experience left us questioning the consistency of the Holiday Inn Express brand. We’ll be checking out the Hampton Inn next door and likely staying there next time we’re in the area.
Bruce
Stayed 1 night in Jul 2025
8/10 Good
rebecca m
Travelled with family
Jul 6, 2025
Liked: Cleanliness, staff & service, room comfort
Nice, clean, comfortable
Hotel was close to where we needed to be, so we picked it. I was delighted by how clean and well maintained the facility was, and the great check-in. The room was clean and comfortable but seemed to be missing artwork (hooks on wall but no art) and maybe furniture (empty corner where I would expect to see a chair), and we had some problems working the AC from the thermostat. None of that really interfered with our enjoyment of our stay. Expect to be in the area again and would stay again with no hesitation.
Because we were on the first floor near the exit door, I could hear people coming in and out all night . but the poor Customer Service was the room was never clean from Friday, June 27 through when we left Monday we were told they were short of staff when I saw the girls right next-door cleaning the room previous two hours the lock on the door was broken and I took pictures to that effect. The breakfast was decent. I was surprised no complaints there.
Ac did not work, ants in room, house keeping was like a kid did it! Beds not made, floors were not swept or cleaned, trash was not emptied towels and etc were not brought to room.
We were on the first floor. Our room felt extremely damp. I placed bath towels on the lvt floors so we would not slip. I saw there was a small dehumidifier in the corner that was not running, I opened the tank and it was full with water. I emptied it and turned it on. We had to run the air at an extremely low temperature to help keep the humidity down. I went to the front desk and told the older gentleman that was there about the humidity and dampness in my room, I requested more towels as we used them on the floors. He acknowledged what I had told him and gave me towels. When we came back from the wedding Saturday evening the beds were made, the damp towels used as rugs from the day before were still on the floor, and the dehumidifier had to be emptied, yet again, actually I had to empty the dehumidifier numerous time that evening. The sound of the machine was loud and because the air was running continuously it made for yet another uncomfortable night of sleep. Both my husband I woke with encrusted eyes and congestion Sunday morning, so we packed up at 7 and left. Today I'm still feeling the effects of this. Please see photos attached.
The entire property was without hot water both Saturday night 5/24 and 5/25. We were unable to take either a bath or a shower. We were left unsatisfied.
I was only there for 1 night came because of funeral. Check out on Saturday called Sunday because I noticed a pair of white sneakers I had just bought. Was forgot and nobody seems to know what happened to them. Live 3hrs away. Would have paid to had them mailed. I guess the housekeeper needed them more than me
Melissa
Stayed 1 night in May 2025
6/10 Okay
Karl
Travelled with family and small children
May 25, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was decent. However, the facility needs maintenance and repairs. The elevator does not consistently work and needs to adjusting at times to close the door. The service record was not listed in the elevator, so I’m not sure the last time it was checked. Also, the breakfast was not the best. Coffee was not available either of the mornings, and the food was inedible at times.