2/10 â Terrible
Elena
Voyage dâaffaires
24 sept. 2025
This was the worst experience Iâve ever had using Hotels.com. As a single female traveler, I spent a lot of time researching a safe place where I could rest during a long drive. Instead, I arrived at the GPS location only to find no sign of the property at all.
After several frustrating callsâone went to a property management office that was already closedâI finally reached another hotelâs front desk. Only then did I learn that they were handling check-in for this place. (Much later I found a separate email with instructions, but I never saw it in time since I was on the road.None of these details were shared in the actual App)
The front desk explained that the property was brand new, partially under construction, and that I would be the only guest on-site. I was shocked. Following their directions, I drove through an unfinished building site in total darkness until I reached a cluster of bungalows with no lights, no staff, and no security. As a woman traveling alone, it felt extremely unsafe.
I didnât even get out of the car. Instead, I immediately contacted the property to decline the room and booked a nearby motel where I felt safe.
Elena
Séjour de 1 nuit en septembre 2025