Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Expedia
Property was very central, staff were always helpful
Commentaires de Gestion de l’hôtel
13 mars 2024 par Mantra on View Surfers Paradise Management Team, Gestion de l’hôtel
Dear Russell and Linda, Thank you for taking the time to leave a 5 star relating to your stay with us! We are thrilled to see that our location and helpful staff were highlights of your trip. It is our sincere hope to welcome you both back in the near future so that we can provide another 5 star holiday for you!
par un voyageur
Publié le 4 mars 2024 sur Wotif
Wotif had an error while booking. Tried to cancel. Did stay at mantra at all $275 out of pocket.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Mantra on View Surfers Paradise Management Team, Gestion de l’hôtel
Dear Michelle, Thank you for taking the time to leave a review on your experience with us at Mantra on View Surfers Paradise. We are sorry to hear that your experience has not been pleasant and would like to assist you as best we can. When you get a moment, please contact us on 07 5579 1000 so that we can better look into this and advise you on the best course of action.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par Mantra on View Surfers Paradise Management Team, Gestion de l’hôtel
Dear Fiona, Thank you for taking the time to leave a 10/10 review for us! We are thrilled to see that your stay exceeded expectations. It is our sincere hope to see you again in the near future!
par un voyageur
Publié le 3 mars 2024 sur Wotif
Commentaires de Gestion de l’hôtel
13 mars 2024 par Mantra on View Surfers Paradise Management Team, Gestion de l’hôtel
Dear Kelly, Thank you for taking the time to leave a review relating to your stay with us at Mantra on View Surfers Paradise. We are glad to see that your stay met expectations. We hope to welcome you back very soon!
par un voyageur
Publié le 29 févr. 2024 sur Wotif
We missed a phone call as we picked up a rental car 1 hour before check-in - call back as we were going to be moved from Mantra on View to a different Mantra. I called back 6 times calling View and the Accor hotels number as nobody was answering. Accor said they would get through to Mantra on View to provide me more information and would call back later. Our check-in time 2p.m passed and still no call back. 2:20 we were told to go to Mantra on Chevron. The room had a water damaged door to the bathroom, with paint peeling off the shower tiles and ceiling and the sink did not drain properly. We were visiting from Sydney for 2 nights and we received a call to the room that they had charged us the wrong bond to our credit card $200 instead of 300) where $200 is the amount shown on our booking confirmation that came for Mantra on View. The experience was stressful due to short notice of the change and lack of response to phonecalls.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Nikita Vakade, Gestion de l’hôtel
Dear Michelle,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2024 par Mantra on View Surfers Paradise Management Team, Gestion de l’hôtel
Dear Ching Shun, Thank you for taking the time to leave a review with us relating to your stay at Mantra on View Surfers Paradise! We are glad to see that your stay exceeded expectations. It is our sincere hope to welcome you again in the near future.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Property had numerous water leak issues while I stayed there. For a three night stay I had to move the room three times (1st room in a terrible condition with Damaged and outdated furniture, dirty bedding, curtains, ripped carpets, bathroom full of mould….2nd room was affected by flooding and had 6 ventilators on 24/7 in front of my room- this room was slightly better furnished however very smelly, extremely noisy due to ventilators on the hallway in front of the room and heaps of mould in bathroom. Last third room was newly furnished however heaps of mould in the bathroom and hallway walls- very smelly due to that and very thin pillows which were very uncomfortable to sleep on)
Two receptionist could not be bothered with my accommodation issues. Kate night manager was lovely and helped with the change of room however due to full capacity there wasn’t many options so I moved at 9:30pm one night and the other day the room wasn’t ready until 3:30pm so I wasted so much time and energy resolving the matter.
Hotel is in a great location, close to everything however due to its condition it is just so terrible that I would not recommend stay there.
I wish I booked a different hotel as was traveling from interstate and very am disappointed with wasted money on this accommodation.
Commentaires de Gestion de l’hôtel
21 mars 2024 par Kate , Gestion de l’hôtel
Hello Vesna, Thank you for taking the time to leave us a review. We are truly sorry for the issues and inconveniences you faced during your stay which we have now resolved. We would love to welcome you back in the future to redeem ourselves in the future!
par un voyageur
Publié le 27 févr. 2024 sur Wotif
Was a nice room, shame restaurant wasn't open but other then that was a good stay.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Nikita Vakade, Gestion de l’hôtel
Dear Rodney,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Nikita Vakade, Gestion de l’hôtel
Dear Vikas,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,
par un voyageur
Publié le 25 févr. 2024 sur Wotif
Good
Commentaires de Gestion de l’hôtel
16 mars 2024 par Nikita Vakade, Gestion de l’hôtel
Dear Kevin,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
