Note fondée sur 983 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Moyen
Publié le 11 janv. 2020 sur HotelsCommentaires de Gestion de l’hôtel
12 janv. 2020 par Ben - Assistant Manager, Gestion de l’hôtel
Dear Andre,
Thank you for your review.
par un voyageur
R cafre est sympa
Publié le 10 janv. 2020 sur HotelsÉtablissement vieillot les chambres ont besoin d'être modernidees
"Ideal pour les famille: ce qui implque beauvoup denfzntd acec tout ce que cela rntraine notzmment près des piscines ....
Commentaires de Gestion de l’hôtel
12 janv. 2020 par Ben - Assistant Manager, Gestion de l’hôtel
Dear Andre, Thank you for your review.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
We really enjoyed our stay here
Commentaires de Gestion de l’hôtel
2 mars 2024 par Guest Services, Gestion de l’hôtel
Dear Adele, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We look forward to welcoming you back soon! Kindest Regards, Guest Services
par un voyageur
Publié le 15 févr. 2024 sur Expedia
beautiful spot, welcoming staff, great service just perfect. am truly grateful to the staff who went out of their way to make our engagement a success. thanks heaps
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Guest Services, Gestion de l’hôtel
Dear Matthew, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us and we appreciate your kind words about our staff. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We will pass on your feedback to the staff members that looked after you. We look forward to welcoming you back soon! Kindest Regards, Guest Services
par un voyageur
Publié le 3 févr. 2024 sur Hotels
Very pleasant
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Guest Services, Gestion de l’hôtel
Dear Carolyn, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us and we appreciate your kind words. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We look forward to welcoming you back soon! Kindest Regards, Guest Services
par un voyageur
Publié le 28 janv. 2024 sur Wotif
It was in a very quiet area it was super clean and staff were very pleasant. Pool was excellent
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Guest Services, Gestion de l’hôtel
Dear Mick, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us and we appreciate your kind words about our staff, cleanliness and pool area. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We look forward to welcoming you back soon! Kindest Regards, Guest Services
par un voyageur
Disappointed
Publié le 26 janv. 2024 sur HotelsWe had to change rooms as in the 1st room, the air conditioning wasn't working, fridge leaking and mouldy and shower wan't working.
2nd room was better but air conditioner was noisy and no fan in bathroom which is a hygiene risk also shower screen ended less than halfway across causing water to flood the floor. Tap in shower/bath worked but didn't turn water off completely from the other tap/showerhead. Limited kitchen crockery no plates, bowls, knives or forks which would help if people wanted to save money by having a meal in the room instead of eating out for all meals.
Pool having no lifeguard and people bringing drinks in glasses from the bar with no regard for safety.
No lifts in general except in lobby which has been modernised but the rooms have been left to deteriorate.
House keeping came in when we had our 'do not disturb' sign up.
Overall, wouldn't reccomend if staying for more than a couple of nights
par un voyageur
Publié le 13 janv. 2024 sur Expedia
Not a bad word to say about this property. Made our stay on the Gold Coast a smooth one! Shout out to the team providing breakfast each morning! It was so nice seeing their smiling faces each morning!
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Ben - Front Office Manager, Gestion de l’hôtel
Dear Stacey. Thank you for your review. We appreciate the kind words and hope to welcome you back soon.
par un voyageur
Publié le 10 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Ben - Front Office Manager, Gestion de l’hôtel
Dear Hiroyuki, Thank you for your review. We appreciate you taking the time to leave us some insight. We hope to welcome you back soon.
par un voyageur
Publié le 5 janv. 2024 sur Lastminute
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Ben - Front Office Manager, Gestion de l’hôtel
Dear Alison, Thank you for your review.
