Ratings based on 957 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Expedia
Great relaxing stay.
Food is just basic but ok
Comment from Hotel Management
Mar. 6, 2024 by Cherie, Hotel Management
Thank you, Timothy for your 5 out 5 review and value comments.Very pleased you had a relaxing stay and do look forward to welcoming you back for a future visit.
by A traveller
Posted Mar. 2, 2024 on Expedia
👍
Comment from Hotel Management
Mar. 4, 2024 by Cherie, Hotel Management
Thank you, Cameron for your 4 star rating.We look forward to welcoming you for a future visit.
by A traveller
Posted Mar. 2, 2024 on Wotif
The water park is the best part. The pool is very small for the amount of people when the splash park is closed. Rooms are very dated. All the activities cost extra which adds up, considering the cost of the resort in the first place not great value for money. The staff were great and always helpful.
Comment from Hotel Management
Mar. 4, 2024 by Cherie, Hotel Management
Thank you, Jacqueline for your valued and honest feedback.We are pleased you found our staff helpful. We do note your concerns and do take on board in our continued efforts to offer the best guest experience. We look forward to welcoming you back once all renovations are complete, including some new rooms and pool area.
by A traveller
Posted Feb. 29, 2024 on Expedia
Great location for young kids. Plenty to do in and around. Rooms are a bit dated but hardly spend any time in them with so much to explore. Enjoys our stay.
Comment from Hotel Management
Mar. 4, 2024 by Cherie, Hotel Management
Thank you, Brett for your 5 star rating and valued feedback.So pleased you enjoyed your stay and all our facilities. We do look forward to welcoming you for a future stay.
by A traveller
Posted Feb. 28, 2024 on Lastminute
Don't check-in or stay on a Saturday!
My husband, 2 children (2yo 4yo) and I checked into the resort on Saturday to a shock. We walked into a very crowded resort with nearly every second parent drinking either cocktails, champagne or beer.... men lounging on the pool beds with literal 6 packs of beer. I'm all for a drink by the pool, but not excessively whilst being responsible for kids. 7.30pm that night I saw 2 grown men fall into the pool from drunkness Staff told me that alcohol can be taken and consumed anywhere in the resort.
Pools - We booked the resort purely for the kids (5yrs and under) pool area with a slide. Unfortunately it was closed due to high chlorine levels for the duration of our 4night stay - we understand that can't be helped but it was unfortunate. The bigger kids slides area was fun but if you've got little kids then you need to constantly be present with them on the park. My main concern was all the bigger kids pushing little kids out of the way and being irresponsible. There was a staff member with a whistle that occasional came round to tell off any unsafe behaviour which was good but i felt there almost needed to be someone there at all times.
The carpeted pool bed "deck" was covered in mould.
Kids activities - I feel this is what made the trip for us. Yes they come at either a $5 or $10 cost per child per activity but it broke up the day. Staff could've been more interactive however.
Rooms and resort in general need a complete renovation.
by A traveller
Posted Feb. 27, 2024 on Wotif
Although parts of the property is currently under construction, the rooms are clean, well looked after and the property is a haven for children. Would definitely recommend for a family visit, and excited to see the new parts of the property when its complete.
Comment from Hotel Management
Feb. 29, 2024 by Cherie, Hotel Management
Thank you, Chantelle for your 4 star rating and valued comments.We are pleased you and your family enjoyed their visit.We look forward to welcoming you back after our renovations for a future stay.
by A traveller
Posted Feb. 27, 2024 on Wotif
Convenient, clean.
It’s geared towards young families so a lot of excitable children everywhere
Comment from Hotel Management
Feb. 28, 2024 by Cherie, Hotel Management
Thank you, Geoffrey for your rating and valued comments.We do hope to welcome you back for a future stay.
by A traveller
Posted Feb. 26, 2024 on Expedia
Excellent and good staff
Comment from Hotel Management
Feb. 28, 2024 by Cherie, Hotel Management
Thank you, Alejandra for your 5 star review and valued comments.We are pleased you and your family had an excellent- time and we look forward to welcoming you back for a future stay.
by A traveller
Posted Feb. 25, 2024 on Wotif
Perfect for families with children of all ages!
Comment from Hotel Management
Mar. 4, 2024 by Cherie, Hotel Management
Thank you, Emma for your 4 star rating.So pleased you and the children had a great stay.We do look forward to seeing you again for a future stay.
by A traveller
Posted Feb. 23, 2024 on Wotif
The kids had a great time. Staff were great and rooms were clean
Comment from Hotel Management
Feb. 28, 2024 by Cherie, Hotel Management
Thank you, Kerrie for your 4 star review and valued comments.We are pleased you and your family had a great time and we look forward to welcoming you back for a future stay.
