Ratings based on 2,046 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024 on Wotif
Some up keep needs to be done. Lifts. 1 lift button did not work for the duration of our stay. Lifts would "hang" on floors and the wait for a lift at times was painful. You place "Do not Disturb" on your door and house keeping would ring you to see if they could access the room.
For the money, we won't be staying there again.
There is nothing special or stand out about this place.
Comment from Hotel Management
Mar. 26, 2024 by Guest Service Team, Hotel Management
Hi Colin,Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests.
by A traveller
Posted Feb. 15, 2024 on Hotels
The hotel is decent and has amazing views but the room wasn't as clean (bath ropes had massive stains on them) and had broken items in it (oven and phone). The team was nice but I expected a little more professionalism and prompt actions to resolve our complaints.
The amenities were nice but also worn out.
Comment from Hotel Management
Mar. 26, 2024 by Guest Service Team, Hotel Management
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
by A traveller
Posted Feb. 14, 2024 on Hotels
Comment from Hotel Management
Mar. 26, 2024 by Guest Service Team, Hotel Management
10/10 Whoop whoop! Thank you for the feedback.
by A traveller
Posted Feb. 12, 2024 on Expedia
The whistling through the doors to the balcony
Comment from Hotel Management
Mar. 26, 2024 by Guest Service Team, Hotel Management
5/5 Whoop Whoop! Thank you for the feedback.
by A traveller
Posted Feb. 9, 2024 on Expedia
What we liked?
Location, two bathrooms and the everyday room service.
Cleanliness.
What didn't we like ?
1.The rubbish smell in the corridor outside the unit was unbearable.
2. The washing machine in laundry fell of the wall and could have injured one of us.
3.The heat, vehicle exhaust smell and humidity in the basement carpark (lack of exhaust) was ridiculous.
Comment from Hotel Management
Mar. 26, 2024 by Guest Service Team, Hotel Management
Hi Michael,We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving.
by A traveller from KYLE BAY
Posted Feb. 8, 2024 on Expedia
Property is very run down
Comment from Hotel Management
Mar. 26, 2024 by Guest Service Team, Hotel Management
Hi Nabil,Thank you for sharing your experiences at Peppers Soul,Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests.
by A traveller from Frenchville
Posted Feb. 6, 2024 on Expedia
Fantastic view!!!!
Comment from Hotel Management
Mar. 26, 2024 by Guest Service Team, Hotel Management
Thank you for the feedback!
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 26, 2024 by Guest Service Team, Hotel Management
Thank you for the feedback!
by A traveller
Posted Feb. 4, 2024 on Expedia
Close to everything shops beach restaurants.
Housekeeping daily great service.
Thanks
Comment from Hotel Management
Mar. 26, 2024 by Guest Service Team, Hotel Management
Hi Pepi,We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!
by A traveller
Posted Jan. 23, 2024 on Wotif
Comment from Hotel Management
Jan. 30, 2024 by Peppers Soul Team, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Peppers Soul Team
