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Turtle Beach Resort

4.0 star property
Family-friendly 4-star hotel near Putt Putt Golf Mermaid Beach

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Photo gallery for Turtle Beach Resort

Water park
2 Bedroom Apartment | Living area
3 Bedroom Apartment | Living area
2 Bedroom Family Suite | Living area
2 Bedroom Apartment

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Place, Nobby Beach
    ‪9 min walk‬
  • Place, Pacific Fair Shopping Centre
    ‪2 min drive‬
  • Place, The Star Gold Coast
    ‪3 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪20 min drive‬

Room options

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area

3 Bedroom Apartment

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 110 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area

1 Bedroom Superior Apartment

7.4 out of 10
Good
(9 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area

2 Bedroom Superior Apartment

8.2 out of 10
Very good
(50 reviews)
  • Garden view
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area

2 Bedroom Family Suite

9.8 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment

1 Bedroom Apartment

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area

2 Bedroom Apartment

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

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4.7 out of 5, Exceptional, 1,089 reviews
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CA $240 total
includes taxes & fees
Feb 19 - Feb 20
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About the area

Gold Coast

Mermaid Beach stay.With a stay at this Mermaid Beach hotel, you'll be within half a mile (1 km) of Putt Putt Golf Mermaid Beach and 2 miles (3 km) of Pacific Fair Shopping Centre. Kurrawa Beach and The Star Gold Coast are also within 2 miles (3 km).

What's nearby

  • Nobby Beach - 9 min walk - 0.8 km
  • Putt Putt Golf Mermaid Beach - 12 min walk - 1.1 km
  • Pacific Fair Shopping Centre - 2 min drive - 1.9 km
  • The Star Gold Coast - 3 min drive - 2.7 km
  • The Oasis - 3 min drive - 2.7 km

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Coolangatta Airport (OOL) - 30 min drive

Restaurants

  • ‪Goccia’s - ‬6 min walk
  • ‪The Holliday - ‬10 min walk
  • ‪Temple Of Spices - ‬10 min walk
  • ‪Locali Pizzeria - ‬9 min walk
  • ‪Etsu Izakaya - ‬7 min walk

About this property

Turtle Beach Resort

Family-friendly 4-star hotel near Putt Putt Golf Mermaid Beach
There's a restaurant on site. Public spaces have free WiFi. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. An airport shuttle (available on request) and a theme park shuttle are available for a fee. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Turtle Beach Resort. Limited free parking is available on a first-come, first-served basis.

This 4-star Gold Coast hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Dining venue
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Crib (surcharge)
  • Fenced pool
  • Free water park access
  • High chair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A restaurant

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Renovations and closures

The property will be renovating from February 18 2026 to February 20 2026 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.
    For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 469 out of 1002 reviews
Rating 8 - Good. 364 out of 1002 reviews
Rating 6 - Okay. 114 out of 1002 reviews
Rating 4 - Poor. 41 out of 1002 reviews
Rating 2 - Terrible. 14 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Mark

Stayed 1 night in Nov 2025

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was nice, tv in every room.
Stayed 5 nights in Oct 2025

6/10 Okay

stacey

Stayed 7 nights in Oct 2025

8/10 Good

Nicole

Liked: Staff & service, property conditions & facilities
Family friendly, comfortable apartment, great facilities, pools, spas etc.
Stayed 7 nights in Oct 2025

10/10 Excellent

Brigid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort for families !

Great resort for families. Splash zone, pools and amenities for families are ideal. We had kids aged 7 & 3 who LOVED the water slides and pool. With a supermarket and bottle shop around the corner this is a super location and great place to stay. Highly recommended! It is no frills so suggest BYO pool towels.
Stayed 4 nights in Oct 2025

8/10 Good

Skie-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms with views like mini golf and find and seek, the overall feeling of peace and serenity.
Stayed 1 night in Oct 2025

6/10 Okay

Cathy

Travelled with family and small children
No help with the Arrival and discharge The staff not helpful at all Accommodation room was good and clean
Stayed 2 nights in Oct 2025

8/10 Good

Constantine

Liked: Cleanliness
Loved the choices for kids, bbq area was great, room was clean however there were a few issues such as air coming out of the air conditioner smelt like urine, the curtains fell off the rack etc Place would be brilliant, just requires updating. On whole though, we enjoyed our stay.
Stayed 5 nights in Oct 2025

8/10 Good

YANEZ

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family Friendly. Lots of activities available for kids.
Stayed 2 nights in Oct 2025

10/10 Excellent

Hope

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of activities for the kids throughout the day, buses and trams easily accessable to get to other areas/ theme parks. The rooms are self maintained, they come with a washing machine/dryer for your convenience. The metro is in close walking distance so you can buy the necessities for your stay.
Stayed 7 nights in Sep 2025

2/10 Terrible

Ian

Stayed 1 night in Sep 2025

4/10 Poor

Bernadette

Disliked: Cleanliness, property conditions & facilities
.
Stayed 6 nights in Sep 2025

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Amenities
Loved the whole place
Stayed 4 nights in Sep 2025

10/10 Excellent

Krystall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great for our family of 5. (Children 12, 9 & 5). We enjoyed the pools and facilities. The parking was ideal and the location was a 5 min walk to beach. It was annoying being on the 3rd floor (no elevator) but the view was nice. We would definitely stay here again.
Stayed 8 nights in Sep 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time staying here and it was just as good as before. The kids had a blast, rooms were comfortable, stocked with what we needed and surprisingly quiet despite kids as neighbours. My kids enjoyed the many pool, tennis, basketball, mini golf and night time BBQ.The only hard bit we found last time and this time is the amount of stairs but not sure that can be helped. The staff at the Deck (im guessing mostly seasonal) weren't the nicest or accommodating this time around. Yes they're working on the tram lines out side the resort but we couldnt hear it and it didnt impact our stay; in fact, were excited for our next stay so we can use them!!
Stayed 9 nights in Sep 2025

10/10 Excellent

Toni

Stayed 4 nights in Sep 2025

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved almost everything about turtle beach! It had everything we needed for a family and made everything so easy! Shame about the light rail works but that can't be helped! Only two things were that the rooms were a bit dated (first world problems) and the couches weren't very comfortable, but aside from that. Loved it!!
Stayed 6 nights in Sep 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fabulous family resort

Our family enjoyed our stay. Our apartment was comfortable and clean. The facilities for the children at Turtle Beach Resort were marvelous. The staff were helpful and friendly all the time. A great resort for families with children.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ashlie

Stayed 1 night in Aug 2025

6/10 Okay

Amy

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The first thing to say is that we did enjoy our stay, and our kids had a great time. We had read the reviews and knew what to expect and paid around $220 a night for a two bedroom apartment. This is budget accommodation so that’s what you should expect. Room We stayed in a superior room and I wouldn’t stay in anything less here. It was very basic and dated, but still comfortable. Mostly clean (the couch needs a steam clean). The carpet was new in our apartment, as were the bench tops in the kitchen, and appliances had been upgraded. Stairs became tiresome with a pram, but we knew this before coming. We are a family of four with 2 kids under 6, and I would say this resort is probably more suited to families with older kids who would enjoy the amenities more. It is loud into the night as there are kids in the pool until late. Also fine by us. The splash zone doesn’t allow adults down the slides, which makes it hard with little ones. It is well manned and managed though with a life guard. The amount of pools was great, but they were just a little too cold (it’s late August we stayed though). My three year old didn’t tolerate the temperature of the water and even I was struggling. They are well maintained and clean. Restaurant and food is basic too but absolutely fine for snacks/ice cream. Woolworths, beach, shops and restaurants are all walking distance. When the tram line is finished this will be a great location to be. Staff are lovely, helpful, friendly.
Stayed 6 nights in Aug 2025

6/10 Okay

Daniel jade

Stayed 3 nights in Aug 2025

6/10 Okay

aidan

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Very child friendly, staff during day were very helpful and friendly. Apartment needed a bit of maintenance eg batteries in remotes and safe (didn't work) Only downside was our room key failed after a swim at the pool one evening. Man behind the counter wasn't concerned i had 3 youug children locked out at night which i made very clear and proceeded to check in other guests while i stood there dripping in my togs for 20 minutes
Stayed 5 nights in Aug 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Shoshana

All good 👍
Stayed 6 nights in Aug 2025

8/10 Good

Flavia, Antioch

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
My family and I stayed there for 8 days and we had a good time. The apartment is spacious for a family of 3, and has laundry room which it was a + for me. My son enjoyed all the pools and kids area. My husband loved the gym and used it every day. The location is good, but during our stay there was a lot of construction on the road for the tram extension. When we requested a service, they were not very efficient and sometimes we had to request for 3 times the same thing. I wish their restaurant had a better menu selection. Overall, we had a great experience.
Stayed 8 nights in Jul 2025