Ratings based on 514 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by Amanda H. , Hotel Management
Hi Jeanne, Thank you for the great review! I am glad to see that you enjoyed your stay with us. We hope to see you again soon. Sincerely, Amanda H. General Manager
by A traveller
Great escape!
Posted Feb. 22, 2024 on HotelsSuch a great experience at the Hampton in Grafton. They were working in remodeling and you wouldn't even know it. The common areas were clean. All of the staff was very hospitable. We had just come from a water park where the cabin and facility was so dirty. So staying here felt amazing and was really restful.
Comment from Hotel Management
Feb. 22, 2024 by Amanda H. , Hotel Management
Hi Lauren, Thank you for the great review! I'm so glad to see that you enjoyed your stay with us and that we could be the escape you were looking for. We hope we'll see you again next time you are in the Grafton area. Sincerely, Amanda H. General Manager
by A traveller
Posted Feb. 11, 2024 on Expedia
Celeste was very pleasant at the front desk , my room was more than adequate , LOL the coffee in the room was terrible , coffee down at breakfast was great
Comment from Hotel Management
Feb. 14, 2024 by AGM, Hotel Management
Thank you so much for the great review and the kind words about Celeste! I am very glad to see that you enjoyed your time with us, and we hope to see you again soon. Sincerely,Patricia S.Assistant General Manager
by A traveller
Posted Feb. 10, 2024 on Expedia
Easy check in ,nice restaurant next door. Pool was nice and warm
Comment from Hotel Management
Feb. 11, 2024 by AGM, Hotel Management
Thank you for taking the time to review the hotel. I'm glad to see that you enjoyed your stay with us. We hope to see you again next time you are in the Grafton area.Sincerely, Patricia S.
by A traveller
Posted Jan. 29, 2024 on Hotels
Staff was extremely friendly from check-in to breakfast to check-out. Bed wasn't the most comfortable but that's always a personal preference. Someone else might think its great. Would definitely stay again.
Comment from Hotel Management
Jan. 29, 2024 by Amanda H. , Hotel Management
Hi Brian, Thank you for the great review! I am so glad to see that you enjoyed your time with us. We hope to see you again soon. Sincerely, Amanda H. General Manager
by A traveller
Comfortable away from home
Posted Jan. 14, 2024 on HotelsCame in for a baby shower during a snow storm and everyone was so kind. Service was excellent. Rooms were clean and spacious.
Comment from Hotel Management
Jan. 15, 2024 by Amanda H. , Hotel Management
Hi Amber, Thank you for the great review. I am glad to see that you enjoyed your time with us overall. If there is anything we can do to make your next stay a 10 out of 10, please let us know. We hope to see you again soon. Sincerely, Amanda H. General Manager
by A traveller
Posted Jan. 9, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Amanda H. , Hotel Management
Hi Sharon, Thank you so much for the great review! I am glad to see that you enjoyed your stay with us, and we hope to see you again soon. Sincerely, Amanda H. General Manager
by A traveller
Posted Jan. 7, 2024 on Hotels
Nice hotel, person wasn't always at front desk, you had to wait for her to come out from the back (twice). I wish the showers were updated as they looked the oldest. Also I didnt realize there was a thermostat on wall for the heat. I walked over to the old radiator on wall and the cover fell off when I opened the flap and it looks like the whole unit is coming loose from the wall. Details are everything when I pay a lot of money for a hotel room. This needs to be repaired.
Comment from Hotel Management
Jan. 8, 2024 by Amanda H. , Hotel Management
Hi Diane, Thank you for taking the time to review the hotel. I am glad to see that you enjoyed your time with us overall but do apologize regarding the couple hiccups you had. Please know that our front desk works on laundry in the back office during down time, so while they are not always present during slower periods, they can see the cameras and should be coming out as soon as they see someone at the desk. I apologize if that was not the case. Next, you'll be happy to know that the renovation we are currently under is to update all guest room bathrooms. This renovation just started about 6 weeks ago, but once it concludes, all guest room bathrooms will be brand new like the rest of the room. Lastly, I appreciate you bringing the wall unit to our attention. They do have clings on them that let you know to use the controls on the wall, but I have written up a maintenance slip for him to take a look at it and make sure it is not in fact coming out of the wall. We do hope that you'll visit again next time you are in the Grafton area. Sincerely, Amanda H. General Manager
by A traveller
Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Amanda H. , Hotel Management
Hi Vanessa, Thank you for the great review! I am glad to see that we provided a 5 out of 5 experience for you. We hope that we'll see you again soon. Sincerely, Amanda H. General Manager
by A traveller from Milwaukee
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Amanda H. , Hotel Management
Hi Angelena, Thank you for the great review! I am glad to see that we provided a 5 our of 5 experience for you. We hope that we'll see you again soon. Sincerely, Amanda H. General Manager
