Note fondée sur 498 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Québec, Québec
Publié le 21 oct. 2019 sur Expedia
Chambre avec avec cuisinette, mais il faut prévoir ustensiles , vaisselle et chaudrons.
Chambres récentes, très propre.
Lit confortable
Commentaires de Gestion de l’hôtel
25 oct. 2019 par -Nationwide Hotel Management Company, LLC, Gestion de l’hôtel
We are delighted that you had a great stay here. Thank you for the wonderful review, Melanie!
par un voyageur
Publié le 22 mai 2016 sur Hotels
par un voyageur
Publié le 15 mars 2024 sur Expedia
I guess I shouldn’t complain because I paid $73.00 on short notice for the room, but the floors had not been cleaned/swept there was visible dirt on the entire floor and neither had the toilet or sink been cleaned. There was red stuff smeared in the sink and stuff left on the toilet. I went to the neighboring gas station to use the restroom. I’m only sleeping here for a night so I’m settling but I don’t know if I’d return until the “housekeeping needed” sign disappears. Also had a random woman knock on my door asking for someone around 8:30 PM which was unsettling because she seemed out of it.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Felicia, Thank you for providing us with feedback about your recent stay at our hotel. All our guests deserve a clean and well-maintained property that feels like a home away from home during their travels. We sincerely apologize for falling short of meeting your expectations in this regard. Our ultimate aim is to provide excellent service and meticulous attention to detail in all areas of our hotel. Please rest assured that we take your concerns very seriously and will address them promptly with the relevant team members for review and action. We hope you will give us another chance to serve you and show you the exceptional experience we are known for.Sincerely,Hotel Management
par un voyageur
Publié le 12 mars 2024 sur Expedia
New building, rooms look great!
par un voyageur
Good
Publié le 9 mars 2024 sur HotelsClean room, but smoke smells in halls and elevator. Need to clean the air in hotel
Good area, safe parking
Commentaires de Gestion de l’hôtel
10 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Larry, We appreciate your fantastic review of Extended Stay America and our surroundings. Thank you for sharing your remarks about our clean, comfortable suites. We will discuss your observations regarding common areas with our team, and we are grateful for the feedback that helps us better serve our guests. Thank you for allowing us to host your visit. We hope to provide you with another great stay soon.Sincerely,Hotel Management
par un voyageur
Publié le 27 févr. 2024 sur Expedia
par un voyageur
Don't bring your kids
Publié le 15 févr. 2024 sur HotelsThe lobby smelled like poop. The front desk agent was wearing a wrinkly outfit that looked like a little girls Brownie outfit. Poor guy. Most of the rooms were occupied with homeless people living out of the rooms. Lots of crazy stuff in the parking lot that was illegal... I would never take a child there.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Catherine, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback and hope to have the opportunity to welcome you for the flawless stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Overall good stay, staff was very helpful even after hours
par un voyageur
Publié le 2 févr. 2024 sur Expedia
Room very dirty was not clean and very loud
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Steven, We apologize on behalf of our team for any inconvenience caused during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously, and we will address this issue with our housekeeping staff. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Safe travels!Sincerely,Hotel Management
par un voyageur
Publié le 29 janv. 2024 sur Hotels
