Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2023 par Bill S. CTA, Gestion de l’hôtel
Hi Baptiste - Thank you so much for staying with us at the Homewood Suites by Hilton Grand Rapids Downtown and for leaving us this fantastic review! We wish you safe travels and hope to host your next visit to our city! Thanks again, Team Homewood
par un voyageur
Publié le 31 déc. 2021 sur Expedia
Absolutely great!!!!
Commentaires de Gestion de l’hôtel
2 janv. 2022 par Justin B CTA, Gestion de l’hôtel
Dear Baptiste,
Thank you for the awesome 5 star review! We hope to see you again soon!
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Bill S. CTA, Gestion de l’hôtel
Hi Josh, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood
par un voyageur
Publié le 3 mars 2024 sur Expedia
Way less than I expected for a Hilton at this price. The room was advertised city view....which if you think one window looking into a brick
Wall in a parking deck it the city.... technically it was. There was no window that saw outside. Also, the place was not clean. There were dishes left in the dishwasher and hair all over. My child actually picked up a hair comb/pick and was carrying it around. We rented a suite for 5 and it came with two wash cloths. Clearly we could have asked for something different,.but when you are traveling with 2 year olds you are just happy to get to your room. Lots of choices in Grand Rapids. I will not choose this one again.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Bill S. CTA, Gestion de l’hôtel
Hi Jeri - Thank you for reaching out and leaving the detailed feedback and giving us a change to make it right with the full refund for your stay. We hope to host you in the future with a stay that meets our standards, as your stay was unacceptable in our eyes as well. Please have safe travels and come see us again soon!
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par Bill S. CTA, Gestion de l’hôtel
Hi Velvet M - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood
par un voyageur
It’s okay, should be better for the price.
Publié le 26 févr. 2024 sur HotelsI’ve stayed here multiple times and never had an issue but this time the hotel room looked like it could have used a good wipe down, the couch had what appeared to be a blood stain. The bathroom door had tooth paste dried on it. And the room looked alittle beat up. But this is probably just a one off thing.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Bill S. CTA, Gestion de l’hôtel
Hi Tanner, Thank you for your feedback - We will surely use it to make improvements for our future guest's stays. Please have safe travels and thanks for choosing the Homewood Suites.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Bill S. CTA, Gestion de l’hôtel
Hi Julie - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Bill S. CTA, Gestion de l’hôtel
Hi Elvin - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood
par un voyageur
Publié le 24 févr. 2024 sur Expedia
We enjoyed our stay at Homewood Suites. Overall it was a great experience, the room was fairly clean until you looked a little closer. In the morning we realized there was quite a bit of dust and crumbs between the bed and bedside table. Also would have loved some hotter water! But those are small details in the grand scheme of our fabulous stay.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Bill S. CTA, Gestion de l’hôtel
Hi Amy - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Bill S. CTA, Gestion de l’hôtel
Hello - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood
