Ratings based on 867 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 11, 2024 on Expedia
by A traveller
Posted Feb. 9, 2024 on Hotels
by A traveller from hoffman estates
Posted Jan. 9, 2024 on Expedia
The place is in a not so nice area dirty streets and no parking nearby, you have to park a block away in another hotel. The room had bad smell and they don’t even have a hair dryer or steam iron. The morning young man at the front desk is not so polite. They made me go up to the room to get the tv remote. Something they never done in other low budget hotels they actually say just leave it we get it later.
by A traveller
Posted Jan. 2, 2024 on Expedia
Both the tour company and hotel blaming eachother for services when asking for deposit back.
I paid for 2 trips: Tequila Golden and Mazamitla. We went on the tequila golden"vip" but were given the clasic experience for a more expensive price. When on the trip, our tour guide had to pick up another group where we waited an additional 30 min. During the tour, we did not get to experience 2 stops that make the vip package (tres mujeres and columpio) basically receiving a classic tour. We also made an additional stop NOT listed which was said to be "required" wasting more time. We were told by the hotel that the tour usually last until 9, with traffic 10pm the latest. We arrived at our hotel at 11:15 as other group didn't respect the departure time at our last stop. We were charged full price for 2 minors (15, 6) when the minors from other group were charged half price.
I canceled trip to Mazamitla due to the experience. Front desk told me that they couldnt return my deposit for Mazamitla as it was in small print on my receipt. He continued to state that wasnt their fault. He had me talk to the tour company. So much back and forth. I was already losing money from the Tequila tour, all I wanted was my deposit back and a refund difference for part of the Tequila trip. As soon as I mentioned I would be leaving reviews on both the hotel and tour company, they said they would get back to me.
When returning back to the hotel, a front desk person had my deposit to Mazamitla only.
by A traveller
Posted Jan. 2, 2024 on Expedia
Convenient location within walking distance to downtown.
by A traveller
Posted Dec. 11, 2023 on Hotels
by A traveller
Posted Dec. 11, 2023 on Hotels
We had a good stay, close to Centro, love that the 7-11 is across the street for early morning coffee!!
by A traveller
Posted Dec. 9, 2023 on Expedia
Property is old need some renovation. Towels were old and hard.
by A traveller
Posted Nov. 29, 2023 on Expedia
by A traveller
Posted Nov. 28, 2023 on Expedia
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